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cch12 - Wütende Designer
Das Dokument beschäftigt sich mit der Evolution des Designs hin zu einer erlebnisorientierten Perspektive, in der Menschen und orchestrierte Erfahrungen im Mittelpunkt stehen. Designer müssen die Schnittstelle zwischen Technologie, Produkten und Nutzererlebnissen gestalten, um relevante und loyale Markenbeziehungen zu fördern. Zudem wird betont, dass Erlebnisse entscheidend für den Geschäftswachstum und die Kundenzufriedenheit sind.
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cch12 - Wütende Designer
- 1. Wütende Designer! Jan-Erik Baars Prof. HochschuleLuzern, Schweiz Associate Partner, VanBerlo Inhaber designfokus
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- 3. Die Zukunft ist nicht mehr, was sie mal war! © iStockphoto
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- 10. hierarchisch flach Struktur Chaos technisch menschlich Produkte Erlebnisse
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- 13. Es dreht sichnicht um Technologie,
- 14. es dreht sichum Menschen...
- 15. und ein orchestriertesErlebnis!
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- 18. ... oder wieIhr Lieblings- Restaurant! © iStockphoto
- 19. ... oder wieeine Reise mit vielen Stationen! © iStockphoto
- 22. Was bedeutet dasfür´s Design?
- 23. Damit einheitliche © ThinkGeek Erlebnisse entstehen...
- 24. experience müssen sie orchestriert © iStockphoto werden!
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- 26. Industrial Design Product Design User-Interface Design Screen Design Web Design Graphic Design Und wie Service Design Interaction Design sieht‘s im Communication Design Media Design Design aus? Sound Design Corporate Design Interior Design Object Design Transportation Design Icon Design
- 27. Wir wüten herum! © iStockphoto
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- 29. Woran der Designerdachte...
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- 32. Das Konzept des Technikers...
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- 36. Das Konzept des Vertriebs...
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- 38. Einzelkämpfer © 2010 YoungstersCup Austria
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- 45. Das geht besser!! (H.Simon)
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- 47. Die richtigen Dinge richtig Dinge machen machen
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- 57. Alte Logik: ‘Dienstleistungen sinddas, was übrig bleibt, wenn man das Produkt entfernt.’
- 58. Neue Logik: ‘Erlebnisse sindholistische Dienstleistungen, die ermöglichen, dass Mehrwert entsteht – bei allen Beteiligten.’
- 59. Und wo ist der Gewinn? © iStockphoto
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- 61. Bedürfnisse (usability, desirability) Sinn Beziehung Relevanz Angebote Marke (feasibility) Vertrauen (viability)
- 62. Relevante Erlebnisse... Markenerlebnis Marke Kunde und Partner
- 63. werden geschätzt! Kundenloyalität Wachstum und Zukunft Kundenerlebnis
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- 65. „Erlebnis” ist einWachstumstreiber! Wie es geht, leben Marktführer vor: Entdecken Entsorgen Informieren Konsistent über Kontaktpunkte Service Kaufen Nutzen Installieren Kundenerlebnis Markenloyalität Motivation Umsatzsteigerung: von 5 Mrd. in 2001, auf ± 80 Mrd. in 2011 - 1600% über 10 Jahre... Loyalitätsführung - 78% NPS score
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Hinweis der Redaktion
- #6 From the agricultural age, and thereafter the industrial age, we have come a long way and now are moving into the knowledge age. And with this shift, our society has become flatter and flatter, we are now living in a pancake world.The hierarchical systems as we knew them from the old ages are falling apart and are rapidly taken over by flatter systems, with different kind of boundaries between social and economical systems.
- #9 Where yesterdays innovation was about technology, about products, about management and risk management, it was mainly part of R&D and it was therefore closed.
- #10 Also they become more radical in their meaning: some solutions designate new meaning to existing combinations and therefore create innovative propositions.
- #11 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #12 This phenomena is reflected in the development of economic progression in our society: Gilmore and Pine have stated, that economic progress will be mainly achieved by staging of experiences. Creating barriers to competition will be only possible, by providing differentiating and highly relevant propositions to consumers. The fact that 80% of our GDP is in services shows that we are more and more entering into an immaterial world. All this has a strong impact on innovation, as we know it.
- #13 So innovation today is about all that carries value: it is about creativity, entrepreneurship and vision, it is part of culture and it is open.
- #14 In this sense, innovation today is truly becoming open: creating relevant and differentiating experiences for and with consumers is now defining success - slowly but surely, humans are moving centre stage.
- #17 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #19 Therefore this way of innovation very much depends on the brand, the personality behind the proposition: the brand or the personality conceiving the proposition.Brands are like personalities and can embody a companies effort to become meaningful for consumers. This is something we are accustomed by for ages, e.g. in the service industry... Just ask yourself: What makes your favorite restaurant your favorite, and why do you recommend it to your best friends?
- #29 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #38 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #41 In this lies the true challenge - filtering out the relevant ideas... and having the right vision on how to execute the ideas.The challenge lies in assessing the relevance of the idea for the targeted user, and to determine whether the company or brand can provide relevance to this user. Some companies are getting lost in translating ideas into relevance - relevance for themselves and for their customers...A way out is the third way to put humans centre stage:
- #44 In this lies the true challenge - filtering out the relevant ideas... and having the right vision on how to execute the ideas.The challenge lies in assessing the relevance of the idea for the targeted user, and to determine whether the company or brand can provide relevance to this user. Some companies are getting lost in translating ideas into relevance - relevance for themselves and for their customers...A way out is the third way to put humans centre stage:
- #45 In this lies the true challenge - filtering out the relevant ideas... and having the right vision on how to execute the ideas.The challenge lies in assessing the relevance of the idea for the targeted user, and to determine whether the company or brand can provide relevance to this user. Some companies are getting lost in translating ideas into relevance - relevance for themselves and for their customers...A way out is the third way to put humans centre stage:
- #46 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #48 Here the approach is to get under the skin of the consumer, and to focus on making the right thing, and not only on making things right. Insightful development works as a filter to skim through the vast amount of ideas: it helps to find out which idea fits best to the company or brand conceiving it, and to the person using it.
- #56 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘ s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #57 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘ s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #60 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘ s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #61 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘ s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #62 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘ s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #63 The basis for building a mutual relationship with consumers and users starts with being human oneself, assuming a personal standpoint. It is an inside-out approach, of having a clear standpoint towards issues and propositions, as the basis for conceiving and proposing new meaningful innovations. In the end it ‘ s about meeting own needs with the user ‘ s needs, in order to create a mutual relationship based on trust.
- #64 Innovation is truly successful in economic terms, when a rewarding relationship between brand and user occurs - in the end it needs to trigger economic transactions. The economic reward is most fulfilling if the meaningful relationship, resulting from the provided experiences, leads to deep and engaged user loyalty and motivation.
- #65 As such recommendation has become the strongest growth engine in the networked society and moves centre stage in corporate strategies. Meaningful innovations can drive user loyalty and trust to an higher level, and unleash the power of ,word of mouth ‘ - it can ignite strong advocacy for the brand and thus fuel the growth of the company.
- #67 Strong brand advocacy is on of the most differentiating elements in competition. Because today, consumers define the barriers to competition!
- #68 If you start with design to drive your innovation activities and use design driven processes to create meaning for the brand ‘ s proposals, the resulting loyalty of customers will fuel long term profits. In making sure that meaningful innovation can lead to brand promotion, the resulting customer experience and loyalty will fuel growth of the involved companies. In the end, innovation is about the application of combinations that make a difference: combining the strength of your brand, what ever it is, with the strength of your customers loyalty, new market wining innovation can happen. By putting people centre stage in the innovation process and by having a designful approach to create meaning to them , market leadership can be reached and kept!
- #70 Today the boundaries are less between classes, more and more between opinions. This also influences the behavior of the consumer: Recommendation between peers takes over from a managed top-down distribution of opinion by the few... and at the same time brands increasingly provide meaning to people, substituting for lack of social structures.
- #71 This ,meaning ‘ is fully addressed, if people needs are met through a function that comes with a particular brand or language. Here design is not an actions to shape an identity, no, it ‘ s a process to create a relevant experience across all touch points a brand provides! Design is the process to connect the technological side of innovation (inventions) and the brand side (branding) to create meaning for people.
- #72 Thank you for your attention!