Wie können wir aus Erfolgsmodellen anderer Parlamente lernen? European Center for Parliamentary Research and Documentation (ECPRD): Das Netzwerk der europäischen Parlamente zur Förderung der Zusammenarbeit zwischen den parlamentarischen Diensten. Dipl.-Ing. Peter Reichstädter (CIO des Österreichischen Parlaments).

1. ECPRD - NETZWERK DER EUROPÄISCHEN
PARLAMENTE ZUR FÖRDERUNG DER
ZUSAMMENARBEIT ZWISCHEN DEN
PARLAMENTARISCHEN DIENSTEN
Peter Reichstädter / CIO Österreichisches Parlament
peter.reichstaedter@parlament.gv.at
Austria 2020 / 20.04.2020

2. Agenda
 Motivation
 Modelle und Grundlagen
 Good Practice exchange
 Take aways / Lessons learned
 Ausblick
2

3. “It is not the strongest of the species that survive,
nor the most intelligent,
but the ones most responsive to change!”
Charles Darwin
Service: ['s&r-v&s]
1: the occupation or function of serving
2: the work performed by one that serves
3

4. How Cities Evolve
4

5. Food for thought …
 30% Computer / Server
Software / Technical
 70% Leadership,
Organisation,
Access,
Learning,
Support,
Security,
Re-Engineering of
Business Processes
…
CC BY-SA 3.: old wiksource logo
5

6. The
Comfort Zone
6

7. Time to ReThink …
7

8. Innensicht und Außensicht vergleichen …
8

9. Design Thinking …
9

10. Modelle und Grundlagen
10

11. 11
Seven Trends
in Digital Government

12. To evaluate
& consider …
12

13. Typical E-Government-Process:
Goal: seamless procedures
eDelivery
service
backoffice
portal
oesterreich.gv.at
Electronic File System (ELAK),
Central Register,
Official Signature
eDelivery
www.zustellung.gv.at
1 2 3
13

14. Use of eID / MobileID
ID
Access to e-business:
• in order to raise quality
trust and security by
profiting from public
sector
ID
Within administration:
• in order to provide more
efficient procedures and
to avoid extensive data
to be collected
ID
Access to e-gov:
• in order to facilitate
e-government and
transformation
(automated procedures)
$
Access to e-health:
ID
14

15. EIF V3 (Interoperability Governance)
15

16. Aims of
Interoperability …
Uniformication?
No…
Interoperability …
16

17. ?
Taste is
learnable
Recognition
requires
deep
insight
The basis is
often
conservative
Complexity of
Innovation
17

18. Good Practice Exchange
18

19. Areas of interest
• Parliamentary Practice and Procedure
• Parliamentary Libraries, Research and Archives
• Information and Communication Technology in Parliaments
• Economic and Budgetary Affairs
• Exchanges related to the "General Data Protection Regulation"
19

20. Identifying relevant Technologies/areas
• Big Data
• Robotics, Chat bots, AI, Machine Learning
• Smart building
• 3D printing
• Network sensors, IoT
• VR og AR
• Blockchain
• Gameification
• Cloud
• Micro Service Architecture
• ICT-Security
• … 20

21. REQUEST(s):
#4364 on "COVID-19: ICT-Support for
Parliaments“
21

22. Frame for e-NAZ strategy, implementation,
measurement and sustainability
goals/objectives
Strategies/action plans
Impact
vision/missions
Projects/activities
Effectiveness
Efficiency
Sustainability
Project
Monitoring
Measuring indicators
Strategies/Action plans corres-
ponding to goals/objectives
Projects fitting
the action plan?
Implementations ensure to
achieve lasting impact and
contribution to vision/mission
Goals/objectives correspond
to overall vision/mission of
e-NAZ
timeliness, on budget, results of good quality, etc.
22

23. Take aways /
Lessons learned
23

24. 24

25. Developing IT Governance
To empower Members
for a vibrant
Democracy
25

26. Sharing a Platform
Together
Stronger
26

27. 27
Culture eats strategy for breakfast …

28. Areas of interest (exemplarisch):
 Automatic Categorization of Text
 Automatic Abstract
 Automatic Keyword Extraction
 Sentiment Analysis
 CRMBot / chatbot / …
 Voice recognition
 Speech to text
 Automatic Translation
 …
28

29. Ausblick
30

30. Where is the ‘e-/m-/-…’ of GOVERNMENT?
31

31. E > M-Government
Sustainable M-Government
requires New Structures
32

32. Status Quo mobile
Tempora mutantur, nos et mutamur in illis
33

33. Empfehlungen …
 holistic approach,
comprehensive framework
 include horizontal key enablers
in the big picture
 reduce complexity
 don‘t think in SILOS …
 reInventing the Wheel ‚syndrom‘ / legal ‘support’ needed?!
 C H A N G E …
34

34.  Sharing and learning
 NEU denken
 Lets walk the way together …
Conclusion
we clearly have
to identify our
strategic goals
35

35. Fragen?
D a n k e !
peter.reichstaedter@parlament.gv.at
CIO Austrian Parliament / Parliamentary Administration - ICT
http://www.parlament.gv.at/
36