Vortrag am BIS-Kongress 2016, Luzern.
- Gründe für Prozessmanagement
- Vorteile/Ziele von Prozessmanagement
- Der Weg zum Prozessmanagement
- Praxisbeispiel ETH-Bibliothek
Analysis of the events leading up to PayPal's spin-off from eBay as well as an overview of PayPal's financial performance, acquisitions and competitors
Tesco has grown to become the largest supermarket chain in the UK through innovations in supply chain management. The company adopted lean principles from Toyota to reduce waste and implement just-in-time inventory practices. This included point-of-sale scanning, centralized ordering and distribution, and automated warehouse control. While Tesco has achieved supply chain efficiencies through these methods, international expansion presents challenges in adapting practices to diverse global markets and suppliers.
IBM-Maersk Blockchain Platform: Breakthrough for Supply Chain Present challen...Akhilesh Krishnan
IBM and Maersk are forming a joint venture to develop a blockchain platform to digitize supply chain processes in the shipping industry. Currently, supply chains are inefficient with outdated paper-based record keeping. The new platform will provide real-time visibility of shipments and a single shared record of transactions that cannot be altered without consensus. This could increase efficiency, reduce costs, and improve transparency compared to the current manual and error-prone processes. The goal is to make global trade faster, less costly, and more secure through this new blockchain-based digital platform.
Dangote Cement Group Presentation November 2012CarlFranklin
- The company is the largest cement producer in Nigeria and Sub-Saharan Africa, with a 60% market share in Nigeria.
- In the first 9 months of 2012, cement sales increased 19.7% to 7.7 million tonnes due to new production capacity coming online. However, flooding impacted sales and distribution in the third quarter.
- Revenue increased 19.8% to ₦208.3 billion due to higher sales volumes, while prices remained stable. EBITDA also increased by 27.3% due to greater sales and margins.
Here are some tips for pushing the candidate to provide more ideas:
- Ask an open-ended follow up question like "Anything else that could be a major expense item?"
- Gently prompt them to keep going by saying something like "You've named a few good ones, what other cost categories might there be?"
- Remind them the interviewer is looking for at least 4 items as a minimum.
- If they get stuck, you can offer a gentle hint like "Think about the different stages of the oil extraction process - are there costs associated with any of those?"
- Validate the ideas they've shared so far with a short comment like "Maintenance and overhead are definitely big ones," to encourage
Tesco is a large international grocery and general merchandise retailer headquartered in the UK. It operates over 5380 stores across 14 countries, with the largest presence in the UK, Ireland, Malaysia, and Thailand. Tesco began as a small grocery stall in London in 1919 and has expanded significantly over the decades through acquisitions and new store openings, becoming a global retail leader and pioneering strategies like loyalty programs and online shopping. The document provides an overview of Tesco's history, operations, formats, competitors, and strategies.
Ikea is reviewing its entire $444 million global media account, which is currently split between a range of agencies across five different holding companies.
Ikea is No. 66 in the ranking of Top 100 Global Marketers compiled by Ad Age's Datacenter. In 2014, the vast majority of Ikea's spending – 79% – was in Europe, with 15% in the U.S. and less than 2% in Asia.
The case study was given to us by our Professor in Business Policy and Strategy where we were to analyze Patagonia's achievements and successes as well as their downfalls, and give them new ways to expand their business. We took a look at they're corporate strategies, finances, and sales, and then provided feedback with data for where they should ultimately take their company which was described in the case analysis that was given to us.
Analysis of the events leading up to PayPal's spin-off from eBay as well as an overview of PayPal's financial performance, acquisitions and competitors
Tesco has grown to become the largest supermarket chain in the UK through innovations in supply chain management. The company adopted lean principles from Toyota to reduce waste and implement just-in-time inventory practices. This included point-of-sale scanning, centralized ordering and distribution, and automated warehouse control. While Tesco has achieved supply chain efficiencies through these methods, international expansion presents challenges in adapting practices to diverse global markets and suppliers.
IBM-Maersk Blockchain Platform: Breakthrough for Supply Chain Present challen...Akhilesh Krishnan
IBM and Maersk are forming a joint venture to develop a blockchain platform to digitize supply chain processes in the shipping industry. Currently, supply chains are inefficient with outdated paper-based record keeping. The new platform will provide real-time visibility of shipments and a single shared record of transactions that cannot be altered without consensus. This could increase efficiency, reduce costs, and improve transparency compared to the current manual and error-prone processes. The goal is to make global trade faster, less costly, and more secure through this new blockchain-based digital platform.
Dangote Cement Group Presentation November 2012CarlFranklin
- The company is the largest cement producer in Nigeria and Sub-Saharan Africa, with a 60% market share in Nigeria.
- In the first 9 months of 2012, cement sales increased 19.7% to 7.7 million tonnes due to new production capacity coming online. However, flooding impacted sales and distribution in the third quarter.
- Revenue increased 19.8% to ₦208.3 billion due to higher sales volumes, while prices remained stable. EBITDA also increased by 27.3% due to greater sales and margins.
Here are some tips for pushing the candidate to provide more ideas:
- Ask an open-ended follow up question like "Anything else that could be a major expense item?"
- Gently prompt them to keep going by saying something like "You've named a few good ones, what other cost categories might there be?"
- Remind them the interviewer is looking for at least 4 items as a minimum.
- If they get stuck, you can offer a gentle hint like "Think about the different stages of the oil extraction process - are there costs associated with any of those?"
- Validate the ideas they've shared so far with a short comment like "Maintenance and overhead are definitely big ones," to encourage
Tesco is a large international grocery and general merchandise retailer headquartered in the UK. It operates over 5380 stores across 14 countries, with the largest presence in the UK, Ireland, Malaysia, and Thailand. Tesco began as a small grocery stall in London in 1919 and has expanded significantly over the decades through acquisitions and new store openings, becoming a global retail leader and pioneering strategies like loyalty programs and online shopping. The document provides an overview of Tesco's history, operations, formats, competitors, and strategies.
Ikea is reviewing its entire $444 million global media account, which is currently split between a range of agencies across five different holding companies.
Ikea is No. 66 in the ranking of Top 100 Global Marketers compiled by Ad Age's Datacenter. In 2014, the vast majority of Ikea's spending – 79% – was in Europe, with 15% in the U.S. and less than 2% in Asia.
The case study was given to us by our Professor in Business Policy and Strategy where we were to analyze Patagonia's achievements and successes as well as their downfalls, and give them new ways to expand their business. We took a look at they're corporate strategies, finances, and sales, and then provided feedback with data for where they should ultimately take their company which was described in the case analysis that was given to us.
Grab entered the Thai ride-hailing market in 2013 after Uber and Easy Taxi. Brandnow.Asia was hired to help Grab gain traction. They found Grab's initial target audience was too broad and advised focusing on specific customer segments like moms with children. Brandnow created marketing campaigns targeting these groups as well as Grab's drivers. Their work helped Grab secure further funding and expand its services to become Thailand's dominant ride-hailing app, and eventually list on the Nasdaq. Grab's representative praised Brandnow's dedication and professionalism for helping Grab achieve its goals.
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
The document discusses and compares the e-commerce business models of Amazon and Walmart. It describes how both companies use Porter's value chain and competitive forces models to gain competitive advantages. Specifically:
- Amazon focuses on convenience, a large product selection, personalized recommendations, and building trust/loyalty with customers. Walmart emphasizes efficient logistics and strong supplier relationships to maintain low prices.
- While Walmart's model revolutionized supply chain management, Amazon's model may be stronger as e-commerce is its core business and it offers richer shopping features and content.
- The document analyzes factors like cost management, growth strategies, and technology investments that have contributed to the success of both companies, but the user
Tesco is a British multinational grocery and general merchandise retailer founded in 1919. It operates over 6,800 stores across 12 countries in Asia and Europe. Tesco's vision is to deliver fresh, quality groceries at low prices, and its mission is to offer customers a new shopping experience for quality products. Tesco has expanded into other businesses like banking, telecom, filmmaking, and restaurants. It uses supply chain strategies like just-in-time and continuous replenishment to efficiently source and distribute products to stores. Tesco's strong supply chain management has helped it become the third largest retailer in the world by profits.
Blue Nile is an online retailer of diamonds and jewelry founded in 1999. It is headquartered in Seattle and operates in 25 countries. In 2011, Blue Nile saw sales growth of 4.5% to $348 million and increased gross profits. It employs over 200 full-time employees. While Blue Nile has been successful, it could benefit from expanding internationally, diversifying its supplier base, and increasing brand recognition through improved marketing.
John Noble of Best Buy faces a strategic decision on implementing a dual-brand strategy in China after acquiring a majority stake in Five Star, China's third largest electronics retailer. Best Buy had successfully used a dual brand strategy in Canada previously. Noble must determine if it will work in China given differences in the market and consumer behavior compared to Canada. Best Buy has done extensive research on the Chinese market and competitors. It believes factors like consumer centricity, universal appeal of dual branding, standardized operations, and after-sales service through Geek Squad position it well to replicate the dual brand model in China if it tailors the strategy to China's unique economic and consumer conditions.
THE PATH TOWARDS THE US BATTERY SUPPLY CHAIN INDEPENDENCEiQHub
This document summarizes a presentation on global battery supply chains and the implications of the US Inflation Reduction Act. It discusses growing demand for electric vehicle batteries and the need for increased production capacity of battery components like cathodes, anodes, lithium and nickel. It notes most battery production currently occurs in China and outlines requirements in the Inflation Reduction Act aimed at establishing more domestic US and allied country supply chains. The Act provides tax credits for electric vehicles meeting certain battery mineral and component sourcing standards from the US and allies.
The document discusses online-to-offline (O2O) commerce strategies. It notes that while e-commerce is growing, the majority of retail sales still occur offline. An effective O2O strategy discovers customers online and uses tools like in-store pickup to persuade them to visit physical stores. This benefits retailers by turning online researchers into offline buyers. O2O helps address challenges of e-commerce like returns and packaging waste by leveraging the efficiencies of brick-and-mortar stores. While online shopping grows, an integrated online and offline approach is needed for long-term retail success.
This case study examines how the rise of e-books and internet retailers like Amazon has impacted large bookstore chains like Barnes & Noble, and the challenges it faces in competing in the e-book market. Barnes & Noble has changed its business model and partnered with book publishers to boost sales of both physical and digital books. However, it is uncertain if Barnes & Noble's new e-book strategy will be successful, as it is difficult to compete with Amazon and Apple who have larger market share and capital. Barnes & Noble's best chance will be partnering with other large companies like Microsoft to combine marketing resources and control book supply, which may allow it to survive.
Tesco is the biggest retailer in UK now. Having operations in 14 countries with 2,291 stores spread globally, Tesco employs 296,000 people. Now their focus is on “Creating value for customers, to earn their lifetime loyalty” and strives to “be energetic, be innovative and be the first for the customer”. So the 21st customer has taken a great leap over “pile high, sell it cheap “strategy and demanding nature of the customer has forced Tesco to continuously improve
This case study analyzes IKEA's market-driven strategies to sustain competitive advantage and expand its business. IKEA focuses on offering high quality, affordable home furnishings through its product, price, place, and promotion approaches. It sources from over 1,300 suppliers globally to keep costs low. IKEA also customizes products for different markets. The case recommends IKEA strengthen research and development, promote environmental sustainability, and support cooperatives to help communities.
Case Book-Peter-K-2023-hard case book for non-entry levelcyc1105cyc1105
This document contains information about a casebook for McKinsey-style consulting interviews, including 15 cases inspired by real McKinsey interviews. It provides frameworks and detailed answers for each case from a case prep coach. The casebook is designed specifically for McKinsey interviews and advanced level candidates. It contains challenging cases and questions to improve problem-solving and business skills. The document recommends subscribing to the author's newsletter for updates on consulting interviews and cases.
This document discusses Blue Nile Inc., the world's largest online diamond retailer. It covers their business strategy, Porter's Five Forces analysis, ethical practices in sourcing gold and metals, competitive pricing, lean operating costs, supply chain efficiency, marketing strategy, order processing, growth strategy, and competitive environment. The document also briefly mentions some of Blue Nile's competitors and opportunities for improvement.
Apple is known for its innovative electronic devices and strong supply chain management. It was named the company with the best supply chain practices for the third year in a row. Apple manages both digital and physical supply chains efficiently at low cost by setting impossible targets, prioritizing action, simplifying processes, and enhancing supplier relationships. This operational excellence gives Apple a competitive advantage through high control over costs, speed to market, demand-based delivery, and high quality.
Ghana's Fintech Landscape: Trends & Opportunities Paul Damalie
Presentation on Ghana's Financial Technology Landscape. Trends and Opportunities. Connecting London,worlds fintech capital to Ghana's fintech scene.Next Bank Accra and UK Investment & Trade Department collaborated on this event.
Trends im betrieblichen Lernen/ Gestaltung von Lernräumen - Verwaltungsakadem...scil CH
Diese Präsentation von scil behandelt Trends im betrieblichen Lernen und erläutert diese Anhand von verschiedenen Beispielen. Themen sind z.B. der Umgang mit Diversität, Personalisiertes Lernen oder Blended Learning.
Grab entered the Thai ride-hailing market in 2013 after Uber and Easy Taxi. Brandnow.Asia was hired to help Grab gain traction. They found Grab's initial target audience was too broad and advised focusing on specific customer segments like moms with children. Brandnow created marketing campaigns targeting these groups as well as Grab's drivers. Their work helped Grab secure further funding and expand its services to become Thailand's dominant ride-hailing app, and eventually list on the Nasdaq. Grab's representative praised Brandnow's dedication and professionalism for helping Grab achieve its goals.
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
The document discusses and compares the e-commerce business models of Amazon and Walmart. It describes how both companies use Porter's value chain and competitive forces models to gain competitive advantages. Specifically:
- Amazon focuses on convenience, a large product selection, personalized recommendations, and building trust/loyalty with customers. Walmart emphasizes efficient logistics and strong supplier relationships to maintain low prices.
- While Walmart's model revolutionized supply chain management, Amazon's model may be stronger as e-commerce is its core business and it offers richer shopping features and content.
- The document analyzes factors like cost management, growth strategies, and technology investments that have contributed to the success of both companies, but the user
Tesco is a British multinational grocery and general merchandise retailer founded in 1919. It operates over 6,800 stores across 12 countries in Asia and Europe. Tesco's vision is to deliver fresh, quality groceries at low prices, and its mission is to offer customers a new shopping experience for quality products. Tesco has expanded into other businesses like banking, telecom, filmmaking, and restaurants. It uses supply chain strategies like just-in-time and continuous replenishment to efficiently source and distribute products to stores. Tesco's strong supply chain management has helped it become the third largest retailer in the world by profits.
Blue Nile is an online retailer of diamonds and jewelry founded in 1999. It is headquartered in Seattle and operates in 25 countries. In 2011, Blue Nile saw sales growth of 4.5% to $348 million and increased gross profits. It employs over 200 full-time employees. While Blue Nile has been successful, it could benefit from expanding internationally, diversifying its supplier base, and increasing brand recognition through improved marketing.
John Noble of Best Buy faces a strategic decision on implementing a dual-brand strategy in China after acquiring a majority stake in Five Star, China's third largest electronics retailer. Best Buy had successfully used a dual brand strategy in Canada previously. Noble must determine if it will work in China given differences in the market and consumer behavior compared to Canada. Best Buy has done extensive research on the Chinese market and competitors. It believes factors like consumer centricity, universal appeal of dual branding, standardized operations, and after-sales service through Geek Squad position it well to replicate the dual brand model in China if it tailors the strategy to China's unique economic and consumer conditions.
THE PATH TOWARDS THE US BATTERY SUPPLY CHAIN INDEPENDENCEiQHub
This document summarizes a presentation on global battery supply chains and the implications of the US Inflation Reduction Act. It discusses growing demand for electric vehicle batteries and the need for increased production capacity of battery components like cathodes, anodes, lithium and nickel. It notes most battery production currently occurs in China and outlines requirements in the Inflation Reduction Act aimed at establishing more domestic US and allied country supply chains. The Act provides tax credits for electric vehicles meeting certain battery mineral and component sourcing standards from the US and allies.
The document discusses online-to-offline (O2O) commerce strategies. It notes that while e-commerce is growing, the majority of retail sales still occur offline. An effective O2O strategy discovers customers online and uses tools like in-store pickup to persuade them to visit physical stores. This benefits retailers by turning online researchers into offline buyers. O2O helps address challenges of e-commerce like returns and packaging waste by leveraging the efficiencies of brick-and-mortar stores. While online shopping grows, an integrated online and offline approach is needed for long-term retail success.
This case study examines how the rise of e-books and internet retailers like Amazon has impacted large bookstore chains like Barnes & Noble, and the challenges it faces in competing in the e-book market. Barnes & Noble has changed its business model and partnered with book publishers to boost sales of both physical and digital books. However, it is uncertain if Barnes & Noble's new e-book strategy will be successful, as it is difficult to compete with Amazon and Apple who have larger market share and capital. Barnes & Noble's best chance will be partnering with other large companies like Microsoft to combine marketing resources and control book supply, which may allow it to survive.
Tesco is the biggest retailer in UK now. Having operations in 14 countries with 2,291 stores spread globally, Tesco employs 296,000 people. Now their focus is on “Creating value for customers, to earn their lifetime loyalty” and strives to “be energetic, be innovative and be the first for the customer”. So the 21st customer has taken a great leap over “pile high, sell it cheap “strategy and demanding nature of the customer has forced Tesco to continuously improve
This case study analyzes IKEA's market-driven strategies to sustain competitive advantage and expand its business. IKEA focuses on offering high quality, affordable home furnishings through its product, price, place, and promotion approaches. It sources from over 1,300 suppliers globally to keep costs low. IKEA also customizes products for different markets. The case recommends IKEA strengthen research and development, promote environmental sustainability, and support cooperatives to help communities.
Case Book-Peter-K-2023-hard case book for non-entry levelcyc1105cyc1105
This document contains information about a casebook for McKinsey-style consulting interviews, including 15 cases inspired by real McKinsey interviews. It provides frameworks and detailed answers for each case from a case prep coach. The casebook is designed specifically for McKinsey interviews and advanced level candidates. It contains challenging cases and questions to improve problem-solving and business skills. The document recommends subscribing to the author's newsletter for updates on consulting interviews and cases.
This document discusses Blue Nile Inc., the world's largest online diamond retailer. It covers their business strategy, Porter's Five Forces analysis, ethical practices in sourcing gold and metals, competitive pricing, lean operating costs, supply chain efficiency, marketing strategy, order processing, growth strategy, and competitive environment. The document also briefly mentions some of Blue Nile's competitors and opportunities for improvement.
Apple is known for its innovative electronic devices and strong supply chain management. It was named the company with the best supply chain practices for the third year in a row. Apple manages both digital and physical supply chains efficiently at low cost by setting impossible targets, prioritizing action, simplifying processes, and enhancing supplier relationships. This operational excellence gives Apple a competitive advantage through high control over costs, speed to market, demand-based delivery, and high quality.
Ghana's Fintech Landscape: Trends & Opportunities Paul Damalie
Presentation on Ghana's Financial Technology Landscape. Trends and Opportunities. Connecting London,worlds fintech capital to Ghana's fintech scene.Next Bank Accra and UK Investment & Trade Department collaborated on this event.
Trends im betrieblichen Lernen/ Gestaltung von Lernräumen - Verwaltungsakadem...scil CH
Diese Präsentation von scil behandelt Trends im betrieblichen Lernen und erläutert diese Anhand von verschiedenen Beispielen. Themen sind z.B. der Umgang mit Diversität, Personalisiertes Lernen oder Blended Learning.
15 Jahre Wissensmanagement im deutschen Sprachraum – die 3. Generation in der Praxis
Ein Überblick zum Buch „Wissensmanagement Wissenstransfer Wissensnetzwerke“ und das Fallbeispiele bei Mondi UFP und Doka
1. Generation:„Wissen ist ein wichtiger Faktor für die Produktivität, aber wie sollen wir es managen???“
2. Generation:Fokus auf Informationstechnologie – Stichwort „WISSENsDATENbank“
Wissensmanagement der 3. Generation gestaltet Rahmenbedingungen für die MitarbeiterInnen, die die Wahrscheinlichkeit erhöhen sollen, dass das Wissen
identifiziert,
erworben,
repräsentiert,
kommuniziert und
entwickelt wird,
um die organisatorischen Ziele effizienter und effektiver erreichen zu können
Die „Wissensbrille“ auf die Organisation kann Verbindungen zwischen Ansätzen wie Personal-, Projekt-, Prozess-, Qualitäts- und Innovationsmanagement, sichtbar machen und Synergien schaffen
Wissen wird indirekt durch die Gestaltung von Rahmenbedingungen gefördert („People to Document“ UND „People to People“)
Die Organisation ist ein sozialer Organismus, Wissensmanagement ist immer auch Organisationsentwicklung – und vice versa
Performance Support – Arbeitsplatzintegriertes Lernen bei Bedarf: Was verbirg...Thomas Jenewein
Zwischen formalen Bildungsangeboten in Form von Workshops, Seminaren und Web-based Trainings, in denen wir uns grundlegend und geführt mit einem Thema auseinandersetzen, und den informellen Lernprozessen, in denen wir oft beiläufig und unbewusst Dinge aufnehmen, gibt es einen weiteren Bereich. Die Rede ist von Performance Support oder arbeitsplatzintegriertem Lernen: Das umfasst FAQs, Checklisten, Weblinks und PDFs. Das sind aber häufig auch kontextsensitive Hilfen in den Systemen selbst, mit denen wir täglich arbeiten. Auch Mobile Learning gewinnt hier als „mSupport“ mehr und mehr an Bedeutung. Das Ziel dabei ist immer im Moment des Bedarfes zu lernen - wenn eine spezielle Handlung oder Aufgabe ausgeführt wird.
Der Bildungsexperte Dr. Jochen Robes (Weiterbildungsblog) erläutert in diesem Foliensatz, was Performance Support umfasst und wie man es in eine moderne Lernumgebung einordnet. Anschließend werden durch Thomas Jenewein von SAP-Education entlang der vorgestellten Trends Erfahrungen aus dem SAP Umfeld - incl. neuester Produkte- erläutert.
Vortragsfolien zum Vortrag "integrierte Personalentwicklung für die Kompetenz- und Führungskräfteentwicklung" am 12.04.2011 auf dem MUWIT-Kongress in Berlin. Bei Fragen wenden Sie sich bitte an den Autor.
[DE]
Diese Präsentation enthält Teaser-Folien zum Seminar "Intranet Strategie und Governance" der Kongress Media Akademie. Durchführungsorte und -daten unter: http://www.akademie.kongressmedia.de/
[EN] This is a teaser presentation about a seminar on Intranet strategy and governancen. MOst slides are in German language.
Heiko Bartlog - Gastgeber für InnovationHeiko Bartlog
Als Gastgeber für Innovation ...
... gebe ich neue Impulse und initiiere Innovationsprozesse
... begleite ich Innovationsprojekte von der Idee bis zum Erfolg
... betreue ich Organisationen auf dem Weg zu einer nachhaltigen Innovationskultur
... brenne ich für Innovationen!
Als Gastgeber für Innovation ...
... gebe ich Impulse
... stelle ich Gewohntes infrage
... vernetze ich Menschen und Organisationen
Als Gastgeber für Innovation ...
... designe und moderiere ich maßgeschneiderte Workshops
... berate ich bei konkreten Herausforderungen
... begleite ich Projekte
... wirke ich als Sparringspartner, Mentor und Coach
Als Gastegber für Innovation bediene ich mich aus dem Werkzeugkasten der Innovation und schlage die Brücke zwischen innovativen Startups und erfolgsbewährten Unternehmen
Nach einer Studie des McKinsey Global Institutes von 2012 wenden kommunikationsrelevante Ange-stellte 28 % ihrer Arbeitszeit allein für das Schreiben, Lesen und Beantworten von E-Mails auf.1 Die E-Mail-Flut wird als Belastung empfunden und führt häufig zu Frustration bei den Angestellten. Verständlich, wenn man bedenkt, das Schätzungen zufolge nur 10 % der E-Mails relevant sind. Zu viel Unwichtiges wird versandt, gerade wenn routinemäßig eine Botschaft per “Allen antworten” ver-schickt oder exzessiver Gebrauch von der "Cc"-Funktion gemacht wird. Man kann hier durchaus von einer Krise in der Unternehmenskommunikation sprechen, auf die, auf der Welle des Wissensmanagements, mit einer Diversifikation der Kommunikationskanäle reagiert wurde. Vielen Mitarbeitern stehen heute außer der E-Mail, Chat, Forum und unternehmensinterne Soziale Netzwerke zur Verfügung. Entspannt hat sich die Situation dadurch nicht.
17:15 Kolloquium – Donnerstag, 27. Februar 2020 – Das Büro darf nicht nur Mit...ETH-Bibliothek
In Zeiten der Digitalisierung ist es nicht einfach, einen inspirierenden und motivierenden Arbeitsplatz zu kreieren: Papier trifft auf digitale Tools, Funktionen und Organigramme treffen auf interdisziplinäre Fragestellungen. Und was wir in der Kommunikation beobachten, taucht auch in der Arbeitswelt immer mehr auf: Mobile first, Flexibilität auf allen Ebenen. Das verändert die Art und Weise, wie wir zusammenarbeiten. Und auch Mitarbeitende haben neue Ansprüche an die Führung, ihren Arbeitsort, ihre Arbeitszeit.
Eine an die heutigen Ansprüche angepasste moderne Arbeitswelt ist für die Weiterentwicklung des gesamten Unternehmens wichtig, aber auch, um als Arbeitgeber attraktiv zu sein.
Vor einigen Jahren hat die Mobiliar daher work@mobiliar ins Leben gerufen: Work@mobiliar ist mehr als Raumgestaltung. Es beschäftigt sich mit Kultur, Kulturwandel und Mindset. Die Referentin führt in ihrem Vortrag aus, wie die Initiative eingeführt wurde, welche Massnahmen ergriffen wurden und erläutert dies an praktischen Beispielen.
OriginStamp: Trusted Time Stamping via the Bitcoin BlockchainETH-Bibliothek
The document discusses trusted timestamping via the Bitcoin blockchain. It introduces Originstamp, a service that uses the blockchain to prove a data record existed at a certain point in time and has not been manipulated since. A live demo is shown of hashing a document and recording it on the blockchain to establish an immutable timestamp. Potential applications discussed include journalism, research data, insurance, and digital libraries.
Tracking Citations to Research Software via PIDsETH-Bibliothek
Tracking citations to research software via persistent identifiers is difficult due to dilution of citations over many PIDs assigned to a software package. On top of this, software citations are often consistently being edited out by every actor part of the scholarly communication process such as reference managers, publishers, professors and discovery systems. Thus, the survival rate of a software citation is extremely low in the current scholarly ecosystem. The Sloan-funded Asclepias project is a collaboration between a publisher, discovery system and repository with the goal to promote scientific software into an identifiable, citable, and preservable object. We have built a citation broker that is currently tracking some 6.000 citations to Zenodo DOIs from NASA ADS,
CrossRef and EuropePMC.
Persistent Identifiers for Scientific Data at CSCSETH-Bibliothek
Everyone knows the importance of FAIR data principles, data reuse opportunities and provenance traceability. In this talk, Mario Valle will explore the technical and human, non-technical, prerequisites that make these principles concrete. The Swiss National Supercomputing Centre (CSCS) is supporting Swiss scientists by providing and managing Persistent Identifiers (PIDs) to name scientific data. Besides this base service, the CSCS is also experimenting and collecting use cases to make this deceptive simple thing, the PID string, a tool that could help speed up science in Switzerland.
Building Open Research Infrastructure with PIDsETH-Bibliothek
Learn more about ORCID, how it enables connections between persistent identifiers to increase transparency and trust in research information and how to get involved.
DataCite and its Members: Connecting Research and Identifying KnowledgeETH-Bibliothek
PIDs and their metadata support scholarly research and its increasing amounts and
variety of scholarly output. DataCite provides services which enable the research community to identify, connect, cite and track these outputs, making content FAIR. New
services include data level metrics and the use of identifiers for organizations and new
types of content, e.g. software, repositories and instruments. As an open, collaborative
and community driven membership organization we rely on our members for their
input and experience to build services that are beneficial for the research community
as a whole. DataCite services as well as current and future initiatives will be described
and it will be shown how members can contribute and benefit. Over the course of the
years, our membership has grown and diversified and we are therefore refreshing and
clarifying our member model. The new member model will be presented and described.
Bilder online recherchieren – Tipps und TricksETH-Bibliothek
Über die Google Bildersuche zur Bilddatenbank des Bildarchivs der ETH-Bibliothek (E-Pics Bildarchiv Online), allgemeine Suchstrategien, thematische Suche und Ähnlichkeitssuche,
Nutzung und Bildrechte, weitere Datenbanken für Bildmaterialien
Transkribus. Eine Forschungsplattform für die automatisierte Digitalisierung,...ETH-Bibliothek
War es bis vor wenigen Jahren unvorstellbar, dass historische Handschriften automatisiert texterkannt werden können, so haben maschinenlernende Verfahren nunmehr den Durchbruch gebracht. Ob mittelalterlicher Codices oder frühneuzeitliche Handschrift, ob Arabisch, Hebraeisch oder Bangla - mit einigen Dutzend Seiten können die zugrundeliegenden neuronalen Netze so trainiert werden, dass die Transkription für die weitere Verarbeitung brauchbar ist. Um die Technologie einem großen Kreis an Nutzerinnen und Nutzern verfügbar zu machen, wurde im Rahmen zweier EU Projekte die Froschungsplattform Transkribus entwickelt. Mit Transkribus erhalten Nutzerinnen und Nutzer ein Werkzeug, mit dem sie selbst alle Schritte im Workflow abdecken können. Mehr als 18.000 Benutzer haben sich in der Plattform bereits registriert und vielfach das Programm ausprobiert. Der Vortrag wird anhand konkreter Beispiele die Leistungsfähigkeit moderner Texterkennungsverfahren geben, sowie einen Ausblick auf die künftigen Entwicklungen bieten.
Herausforderungen im Datenmanagement von MetadatenETH-Bibliothek
Herausforderungen im Datenmanagement von Metadaten. Datenmanagement wird für viele Organisationen in der Schweiz immer wichtiger. Dabei ist die Bedeutung von Metadaten im Rahmen von Prozessdefinitionen nicht zu unterschätzen. Ohne entsprechende Datendokumentation haben z.B. Forschungsdaten wenig Aussagekraft, die ihre Bedeutung nicht mehr nachvollziehbar ist. Oftmals zwingt dieses Dilemma Mitarbeiter von Forschungsdateneinrichtungen in den Bereich der Nachdokumentation. Dieser Vortrag zeigt die Verwendung von Data Life Cycle Modellen, nennt Beispiele für verschiedene Metadatenstandards und passend dazu der Verwendung von Toolchains zur Datendokumentation.
Gamification und Game Design: Theorie und Praxis jenseits der Heilsversprechu...ETH-Bibliothek
Gamification bedeutet die Übertragung spielbasierter Elemente auf ursprünglich spielfremde Kontexte. Damit soll die Motivation der Anwender verstärkt werden, um gestellte Aufgaben leichter lösen zu können. Gamification-Szenarien verwenden in der Regel nur einzelne Elemente von Spielsystemen. Davon grenzen sich Serious Games («angewandte Spiele») ab, die über ausgefeilte Spielmechaniken verfügen und die Spielenden umfassender zu engagieren vermögen.
Diese Entwicklungen sind nicht neu, aber das «Heilsversprechen» digitaler Spiele für seriöse oder angewandte Kontexte sind tief in die Gesellschaft diffundiert. Die beiden Referenten zeigen auf, welche theoretischen Grundlagen hinter diesen Spielphänomenen stecken, was bei der Entwicklung bedacht werden muss und wie mit diesen Grundlagen, über den Magic Circle der Games hinaus, auch kulturelle und gesellschaftliche Entwicklungen erklärt werden können. Die Fragen werden anhand von konkreten Beispielen aus Projekten in der Therapie, Forschung und Entwicklungshilfe erörtert.
Presentations, exercises and discussion of the following topics:
- General requirements of research Data management
- Guidelines and responsibilities
- Data management plans (DMP) for the Swiss national Science Foundation (SNSF)
- Data management in practice
- Prerequisites for re-use
- Useful services and tools
- Exchange of experiences, methods and tools
Openness, exchange, FAIR DATA – oh brave new world that has such vision! (Dr....ETH-Bibliothek
Openness, exchange, FAIR data - oh brave new world. For some researchers, this is no longer a vision but already their day-to-day reality. For many others, however, terms like ‘open’, ‘FAIR data’* or ‘data exchange’ pose a challenge. What contribution can we make to ensure that new data comply with the FAIR Data Principles, and how can we measure the FAIRness of existing data? “Trust” is a key aspect: Trust that others interpret ‘your’ data correctly for example, or trust in data repositories.
Digitaler Zugang zu Lesespuren - Das Projekt „Thomas Mann Nachlassbibliothek“...ETH-Bibliothek
Präsentation am Deutschen Bibliothekartag, Juni 2018
1. Das Thomas-Mann-Archiv der ETH Zürich und das Projekt «Thomas Mann Nachlassbibliothek»
Katrin Keller
2. Technische Umsetzung des Projekts
Michael Ehrismann
„Ex meis libris“ - Die Provenienzdatenbank der ETH-Bibliothek ETH-Bibliothek
Präsentation am Deutschen Bibliothekartag, Juni 2018
ETH-Bibliothek: Kurze Geschichte
Die Plattform e-rara.ch
E-Pics: Die Plattform für Bilder und Illustrationen
E-Pics: Alte und Seltene Drucke
E-Pics: Die Provenienzdatenbank
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Gründe für Prozessmanagement
Kundenbezug
Komplexität
Gesamtsicht
Potenzial
Abgrenzung
Welchen Wert stiften wir für den Kunden?
Welche Erwartungen hat unser Kunde?
Wie vermeide ich Fehler immer besser?
Wie kann ich meine Arbeit noch besser machen?
Welche Auswirkung hat meine Arbeit?
Was passiert vor/nach mir?
Wie können wir die Zusammenarbeit verbessern?
Wie kann ich die Arbeit anderer erleichtern?
Welche Verantwortung habe ich als Teil eines Teams / Systems?
Wie kann ich ausserhalb meines primären Arbeitsbereichs zu Verbesserung beitragen?
Nach P. Keuzenkamp (2014): Strategische Prozessorganisation. Vorlesungsfolien, SGO Business School.
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Aufgabe des Prozessmanagements
„Die Aufgabe des Prozessmanagements ist es,
durch die IST-Analyse Schwierigkeiten – aber
vor allem auch Potenziale – zu erkennen, um
durch die Sollprozessgestaltung eine
Verbesserung des Prozesses zu erreichen.
L. Littau / A. Kirstein (2010): Prozessmanagement an der ETH-Bibliothek – ein Konzept. Internes Dokument.
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Vorteile/Ziele von Prozessmanagement
Gleichbleibende Qualität
Eigene Ressourcen werden besser genutzt
Alltägliche Hektik und der Ärger nehmen ab
Unnötige Verluste werden reduziert
Kosten werden eingehalten
Kundenzufriedenheit steigt
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Prozessarten im Unternehmensprozessmodell
Ausführungsprozesse, Kernprozesse
«Leisten einen messbaren Beitrag zum
Kundennutzen»
Zum Beispiel…
… Medienbereitstellung
… Mediendigitalisierung
… Informationsvermittlung
FAU-Prozessmodell nach Fischermanns/Liebelt (1997)
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Prozessarten im Unternehmensprozessmodell
Führungsprozesse, Managementprozesse
«Übergreifende strategische Lenkung der Leistungen
und Ressourcen»
Zum Beispiel…
… Personalmanagement
… Strategisches Management
… Innovationsmanagement
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Prozessarten im Unternehmensprozessmodell
Ausführungsprozesse, Kernprozesse
«Unterstützen die Kernprozesse. Stellen die
Infrastruktur bereit und ermöglichen eine optimale
Ausführung.»
Zum Beispiel…
… IT-Infrastruktur bereitstellen
… Betrieb sicherstellen
… Sicherheit gewährleisten
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Prozessdokumentation 1/3
Flussdiagramme
Welche Aktivitäten finden statt?
Wo finden die Aktivitäten statt?
Wer führt die Aktivität aus?
Wann findet die Aktivität statt?
Wer entscheidet zu welchem
Zeitpunkt?
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Prozessarten
Häufigkeit HOCHTIEF
Komplexität+-
Routineprozess
Regelprozess
Ad hoc-Prozess
Angelehnt an G. Fischermanns (2013): Praxishandbuch Prozessmanagement. Giessen, Verlag Dr. Götz Schmidt.
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Prozessleistung
Stützleistung
Nutz-
Leistung
Blind- /
Fehlleistung
Keine Wertschöpfung
Wertschöpfung
Verschwendung
Eliminieren
Nach A. Tomys (1995): Kostenorientiertes Qualitätsmanagement. München: Carl Hanser Verlag.
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Prinzip einer ersten Prozessoptimierung:
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Prozesse optimieren
1
2
3
4
5
Schwachstellen- und Potenzialanalyse
Aufstellen von Lösungsvorschlägen
Auswahl des zu implementierenden Lösungsvorschlags
Implementierung der Lösung
Überprüfung auf Wirksamkeit