3. People Results One of the 9 criteria of the Business Excellence Model “Result” criteria “Enabler” criteria cover what an organisation should do “Result” criteria cover what the organisation achieves IB Student Raluca-Maria Angelescu
4. People results-Definition 7. People Results-Definition This criterion examines the levels of performance the business is achieving in terms of employee satisfaction, and performance. 7a. Perception Measures 7b. Performance Indicators. Excellent organisations comprehensively measure and achieve outstanding results with respect to their people. IB Student Raluca-Maria Angelescu
5. Categories of measures Within the EFQM Excellence Model, two categories of measures are identified: Perception Measures: People’s perception of the organisation. Performance Measures: the internal ones used by the organisation to monitor, understand, predict and improve the performance of the organisation’speople and to predict their perceptions. IB Student Raluca-Maria Angelescu
6. Perception Measures Perception is basically the opinion of an individual or group. Perception is generally obtained from surveys, focus groups, vendor ratings, compliments, complaints etc. Perception measures for people results may include job security, empowerment, opportunity to learn, recognition, work environment etc. IB Student Raluca-Maria Angelescu
7. People perceptions 2 main factors: MOTIVATION SATISFACTION Although inter-relateddifferent consequences IB Student Raluca-Maria Angelescu
8. Importance essential to success inspiration, creativity, vision and motivation necessary skills and competencies labour major/ the most important resource that an organisation has no job satisfaction (motivation, enthusiasm, commitment) no productivity IB Student Raluca-Maria Angelescu
19. Surveys Definition: a: to examine a condition, situation, or value b: to ask (someone) in order to collect data for the analysis of some aspect of a group,area ar an organisation (http://www.merriam-webster.com/dictionary/survey) The key requirements are: Confidentiality Anonymity IB Student Raluca-Maria Angelescu
24. Structured appraisals assessment of employees' performance, contribution and professional needs. Identifying needs Clear understanding of the effectiveness, from the people`s perspective Recognise and acknowledge individuals contribution IB Student Raluca-Maria Angelescu
25. Linkages to other criteria how you manage your people how you implement your strategy how you manage your processes “Enabler” criteria IB Student Raluca-Maria Angelescu
