Vortrag zur Vorlesung International HR Management von Hanna Lina Werner zu EFQM 3d

1. 3d. People communicate
effectively throughout the
Organisation
Hanna Lina Werner, IB

2. 1. Explanation
1.1. Definition + importance
1.2. Linkage with other criteria
1.3. International relevance
2. Approaches
2.1. Communication policy
2.2. Informal network
2.3. Database
2.4. Idea exposition
2.5. Newsletter + Meeting
3. Radar – Newsletter + Meeting
3.1. Results
3.2. Approaches + Deployment
3.3. Assessment + refinement
Structure

3. Effective communication - Definition:
→ Unhindered informationflow + knowledge sharing
→ Good dialogue between management + employees
→ Exchange of feelings, ideas + information
1. Explanation
1.1. Definition + importance

4. Effective communication – Importance:
→ Essential component of success
→ Prerequisit to implement strategies
→ Many problems result from poor communication
→ poor performance
1. Explanation
1.1. Definition + importance
http://engineermylife.com/wp-content/uploads/2009/03/communication.bmp

5. 1. Explanation
1.2. Linkage with other criteria
2 strategy: to implement strategies good communication
is needed

6. 1. Explanation
1.2. Linkage with other criteria
1 leadership: good communication between managers +
employees

7. 1. Explanation
1.2. Linkage with other criteria
5 Processes: Effective knowledge exchange allows process
improvement
http://www.galig.ch/blog/wp-content/uploads/2010/01/processes.jpg

8. → different kinds of communication in different countries
→ high international importance
1. Explanation
1.3. International relevance
http://www.troy.edu/locations/images/map_international.jpg

9. Communication policy:
- set of guiding principles + behaviours
→ consistent, fair + ethical communication
2. Approaches
2.1. Communication Policy

10. Informal networks:
- Hidden network based on information exchange
e.g. group of colleagues
→ Organization should encourage them
2. Approaches
2.2. Informal networks

11. Database:
→ Organized collection of data
→ Access for all employees
2. Approaches
2.3. Database
http://www.zunal.com/zunal_uploads/images/20100218122220aLaRa.jpg

12. Idea exposition:
- Annual exposition of ideas by engineers + scientists
→ foster idea exchange
2. Approaches
2.4. Idea exposition

13. Newsletter + Meeting:
- Monthly distribution of relevant information
→ everybody stays informed
2. Approaches
2.5. Newsletter + Meeting

14. → Unhindered informationflow
→ Everybody is informed + feels heard
3. Radar – Newsletter + Meeting
3.1. Results

15. - Set up of a regularly meeting + newsletter date
- Selection of a team organising newsletter content
- Discussion of possible measures to improve organizational
communication
3. Radar – Newsletter + Meeting
3.2. Approaches + Deployment

16. → evaluation after the meetings
→ Exist problems in informationflow?
3. Radar – Newsletter + Meeting
3.3. Assessment + refinement
http://www.rotetinte.com/evaluation.jpg

17. Thank you for your
attention!

18. http://www.scribd.com/doc/6376808/Effective-Communication-at-Workplace
http://knol.google.com/k/communication-importance-and-definition#
www.businessperform.com/workplace-communication/workplace_communication.htm
http://www.referenceforbusiness.com/encyclopedia/Clo-Con/Communication-in-Organizations.h
http://www.mindtools.com/CommSkll/CommunicatingInAnOrganization.htm
http://ezinearticles.com/?Importance-Of-Communication-In-Organization&id=563763
oirap.rutgers.edu/reports/MSA/pdf/vol1pt6.pdf
www.thefreelibrary.com/Cascading+improvements+in+communication%3A+adopting+a+new+a
Sources