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Easy access via desktop or browser From an end user perspective, end users interface with either a desktop or browser-based client. When they log in, the application will present them with the default views assigned to their role with the default skin and shell. Task-centric composite views bringing complete context to daily work The application itself is a very task-centric, enabling them as they work on a specific task, to see in context, all relevant data coming from various back ends and applications. So, a customer service rep at a bank using a Mosaic app, can see in one tile on the screen the past history of the customer coming from a case tracking application , account details appearing in another tile from their core banking system , and cross sell/upsell tile with information coming from a marketing database and step by step script to use ( if they have mortgage with interest rate of 8%, ask if they want to refinance.) Through these unified views, users no longer need to sign into multiple applications or drill down through each of them separately, saving time and effort . Less training is required for new employees as well, because the Mosaic application eliminates the need for employees to learn all the features and navigation systems of each of the underlying source systems—the new UI gives them only what they need from the backend systems. Create new composite views from IT provided tiles In addition, the application enables them to create whole new views themselves by picking the tiles they need for the activity they are working on , so they might pick a customer list tile, detailed contact info tile, and list of products tile and a tile for a new proposal for the customer. Since tiles share common context, these tiles will automatically talk to each other giving business users great flexibility. In addition, one key capability business users get excited about when they see Mosaic is working in multiple views in parallel and persisting the work. So, if an agent is working on researching items for one customer, they can save the work , and switch to another work area for another user, because Mosaic apps have persistence capabilities.
Voraussetzung ist eine Systemumgebung, die die Sachbearbeiter bei der Bearbeitung sämtlicher Vorgänge auf allen Stufen unterstützt. Der Vorgang kann jederzeit wieder an der Stelle der Unterbrechung aufgenommen werden.