ISG4USource, available with immediate effect, is the first software as a service (SaaS) solution that digitizes and automates IT lifecycle management end to end. It is provided by the consulting and market research company Information Services Group (ISG) and the SaaS provider 4USource.

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Press Contact
Susanne Otto, ISG
susanne.otto@isg-one.com
+49 6122 9214-33
NEWSBYTE
ISG4USource Digitizes and Automates IT Lifecycle Management
The new software as a service (SaaS) solution ISG4USource digitizes and automates the
management of the entire IT service and sourcing lifecycle. It enables companies to control
most of their IT-assisted business processes single-handedly and at the touch of a button.
Frankfurt am Main, February 29, 2016 – ISG4USource, available with immediate effect, is
the first software as a service (SaaS) solution that digitizes and automates IT lifecycle
management end to end. It is provided by the consulting and market research company
Information Services Group (ISG) and the SaaS provider 4USource. ISG4USource covers
all tasks of the IT service and sourcing lifecycle, from managing technical and business
service catalogs, via benchmarking, modeling of sourcing strategies with support for
make or buy decisions, and charging of IT services to the execution of IT sourcing
transactions. As ISG consultants constantly update and manage the SaaS solution, it
serves as a digital cockpit for the management of IT services and sourcing.
ISG4USource refers to reference service catalogs with over 10,000 service elements. In
addition, the solution incorporates one of the most comprehensive pricing databases, market-
leading tender documents and a services-supported workflow. Customers can adapt the
solution to their individual requirements and business processes. In this way ISG4USource
provides IT lifecycle management with the transparency required for making soundly based
decisions on the choice, purchase, operation and cancellation of IT services. By connecting the
management of the service portfolio, internal offsetting, and sourcing of services end to end,
ISG4USource makes the value proposition of IT transparent and increases it measurably.

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ISG4USource is available in five versions:
 ISG4USource VIEW provides a view of the standard service catalog and access to the
general benchmarking data per service.
 ISG4USource INITIAL enables users to compile a company-specific online service
catalog and to implement and update it. They also have full access to the platform with
the specific service catalogs.
 ISG4USource DEFINE provides in addition online benchmarking at the touch of a
button.
 ISG4USource MANAGE provides extended access, especially to functions that facilitate
the development of sourcing strategies, automatic creation of tender documents, and
comparison of contracts.
 ISG4USource OPTIMIZE delivers total access to all of the platform’s functions. They
include the internal and external service accounting components and the creation and
management of service level agreements.
“Thanks to ISG4USource companies can now simply handle the optimization and management
of their IT service and sourcing lifecycles themselves,” says ISG’s Bernd Schäfer, Managing
Director for Germany, Austria, and Switzerland. “Companies can also act faster and more
focused in the market. Ad-hoc sourcing is no longer a problem now that ISG4USource
standardizes and automates the most important sourcing processes. Services and
responsibilities can be defined or downsized swiftly and flexibly as soon as the market situation
or prices change.”
“In IT services and sourcing ISG’s database and methodical competence are among the most
comprehensive in the market,” says Helmuth Zimmermann, Managing Director of 4USource,
commenting on the partnership with ISG. “As we too are specialized in IT sourcing and offer
SaaS solutions, we are now offering our joint treasure trove of data and standards bundled and,
with ISG4USource, even in a digitized self-service form.”
For further information please see www.isg-one.com/de/isg4usource

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Information Services Group
Information Services Group (ISG) (NASDAQ: III) is a leading technology insights, market
intelligence and advisory services company, serving more than 500 clients around the world to
help them achieve operational excellence. ISG supports private and public sector organizations
to transform and optimize their operational environments through research, benchmarking,
consulting and managed services, with a focus on information technology, business process
transformation, program management services and enterprise resource planning. Clients look to
ISG for unique insights and innovative solutions for leveraging technology, the deepest data
source in the industry, and more than five decades of experience and global leadership in
information and advisory services. Based in Stamford, Conn., the company has more than 900
employees and operates in 21 countries.
Further information at www.isg-one.com/de
4USource
4USource is a Swiss-based company with facilities in Palo Alto, CA, and over 25 years of in-
depth industry expertise. To global enterprises 4USource is thereby able to offer SaaS solutions
for efficient IT service and sourcing lifecycle management. Based on one of the most
comprehensive IT services databases in the market and a practical, tried and tested method,
the 4USource platform enables users to digitize and automate their IT service landscape
efficiently and sustainably.
Further information at www.4usource.com