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Digitization of insurance-companies: Central document-management for customer satisfaction

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Generali Deutschland
Generali Deutschland

Digital communication, real-time self-services and digital archives for data protection are getting more and more important for customer satisfaction. The presentation shows how Generali uses Couchbase which guarantees smart and safe document management.

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© Generali Deutschland Informatik Services GmbH Generali Document Management 2025 A Vision with Customer Centricity, Digitalization, Blockchain and Couchbase Generali Deutschland Informatik Services Department BE Versicherungsbetriebssysteme Couchbase Connect 2018 London, 12 June 2018 Roberto Schmidt
© Generali Deutschland Informatik Services GmbH Generali Insurance with 57 million customers in 60 countries Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Generali Insurance Trend Radar Technology 2018 Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of digital insurance
© Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction : "80% of customers communicate with their insurers exclusively over digital channels" Functional requirements of insurance 2025 Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction: „60% of all customer requests are processed by real-time self-services” Functional requirements of insurance 2025 Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction: „At least 40% less people will work in the insurance company” Functional requirements of insurance 2025 Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 40% 60% 80% > 100 functional requirements
© Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of Document Management
© Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Trustworthy Digital Archives give customers the same feeling as putting something in a safe” Non-Functional requirements of insurance 2025 Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Data privacy is the foundation of our customer's trust “ Non-Functional requirements of insurance 2025 Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Cloud technology provides the technical basis for digitization” Non-Functional requirements of insurance 2025 Couchbase Connect 2018
© Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 Cloud Privacy Safe >100 non-functional requirements
© Generali Deutschland Informatik Services GmbH Summary Summary of results Couchbase Connect 2018 Cloud Datenschutz TR-ESOR 40% 60% 80%
© Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Implementation with Couchbase
© Generali Deutschland Informatik Services GmbH Couchbase will be the central hub for the document management IImplementation Couchbase Connect 2018 The Couchbase Enterprise Server supports the Generali Group in all six of our top areas 40% 60% 80% Cloud Privacy Safe & Resilience by designFraud Analytics Structured Writing Algorithm
© Generali Deutschland Informatik Services GmbH Thank you for your attention Kontakte: Generali Deutschland Informatik Services GmbH Department: Versicherungsbetrieb E-Mail: roberto.schmidt@generali.com Phone: +49 (0)40 2865 4681 Couchbase Connect 2018

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Digitization of insurance-companies: Central document-management for customer satisfaction

  • 1. © Generali Deutschland Informatik Services GmbH Generali Document Management 2025 A Vision with Customer Centricity, Digitalization, Blockchain and Couchbase Generali Deutschland Informatik Services Department BE Versicherungsbetriebssysteme Couchbase Connect 2018 London, 12 June 2018 Roberto Schmidt
  • 2. © Generali Deutschland Informatik Services GmbH Generali Insurance with 57 million customers in 60 countries Couchbase Connect 2018
  • 3. © Generali Deutschland Informatik Services GmbH Generali Insurance Trend Radar Technology 2018 Couchbase Connect 2018
  • 4. © Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of digital insurance
  • 5. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction : "80% of customers communicate with their insurers exclusively over digital channels" Functional requirements of insurance 2025 Couchbase Connect 2018
  • 6. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction: „60% of all customer requests are processed by real-time self-services” Functional requirements of insurance 2025 Couchbase Connect 2018
  • 7. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction: „At least 40% less people will work in the insurance company” Functional requirements of insurance 2025 Couchbase Connect 2018
  • 8. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 40% 60% 80% > 100 functional requirements
  • 9. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of Document Management
  • 10. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Trustworthy Digital Archives give customers the same feeling as putting something in a safe” Non-Functional requirements of insurance 2025 Couchbase Connect 2018
  • 11. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Data privacy is the foundation of our customer's trust “ Non-Functional requirements of insurance 2025 Couchbase Connect 2018
  • 12. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Cloud technology provides the technical basis for digitization” Non-Functional requirements of insurance 2025 Couchbase Connect 2018
  • 13. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 Cloud Privacy Safe >100 non-functional requirements
  • 14. © Generali Deutschland Informatik Services GmbH Summary Summary of results Couchbase Connect 2018 Cloud Datenschutz TR-ESOR 40% 60% 80%
  • 15. © Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Implementation with Couchbase
  • 16. © Generali Deutschland Informatik Services GmbH Couchbase will be the central hub for the document management IImplementation Couchbase Connect 2018 The Couchbase Enterprise Server supports the Generali Group in all six of our top areas 40% 60% 80% Cloud Privacy Safe & Resilience by designFraud Analytics Structured Writing Algorithm
  • 17. © Generali Deutschland Informatik Services GmbH Thank you for your attention Kontakte: Generali Deutschland Informatik Services GmbH Department: Versicherungsbetrieb E-Mail: roberto.schmidt@generali.com Phone: +49 (0)40 2865 4681 Couchbase Connect 2018