The document discusses adaptive case management (ACM) and its implementation using Camunda BPM. It provides examples of using ACM for claim management processes, which often involve flexible, non-linear workflows. It describes collecting case requirements, modeling cases using the Case Management Model and Notation (CMMN) standard, and implementing cases using Camunda BPM's ACM capabilities. While Camunda's support for CMMN is not yet complete, the document proposes workarounds like using custom extension elements to address limitations until the standard is fully covered.