Markttrends, Strategien, Herausforderungen, Beispiele und Best Practices.
Exklusiver internationaler Erfahrungsaustausch bezüglich der Kooperationsmodelle zwischen Business und externen Dienstleistern.
ISG Masterclass “IT Service Integration and Management”
1. Wednesday, 20th November 2013
Steigenberger Airport Hotel, Frankfurt Airport
Masterclass
IT Service Integration and Management
AGENDA: Morning
9:30 – 10:00
REGISTRATION AND COFFEE
Coffee and pastries will be served during the registration period.
10:00 – 10:15
WELCOME & INTRODUCTION
Welcome and agenda overview
Moderator:
Frank Bastian, Partner, ISG
10:15 – 10:45
TRANSFORMING TO THE RIGHT SERVICE INTEGRATION AND MANAGEMENT (SIAM) MODEL
In this opening session we will introduce Service Integration concepts, issues and approaches.
This will be followed by a discussion of the evolution that we have observed in the market, and
our recommended priorities and trends to implement a successful service integration function.
Presenter:
Andrea Spiegelhoff, Partner, ISG
Kirsten Buffo, Director, ISG
10:45 – 11:30
SERVICE INTEGRATION AND MANAGEMENT – KNOWING WHERE YOU ARE
Assessing the maturity of your Service Integration organisation’s current processes is an
important step for clearly defining improvement plans and establishing a baseline against which
progress can be measured.
Presenter:
Nick Leach, Head of Integration & Operations, National Grid
11:30 – 11:45
Refreshment Break
11:45 – 12:30
SIEMENS SERVICE INTEGRATION – THE JOURNEY FROM STRATEGY TO SUCCESSFUL
IMPLEMENTATION
In 2013 Siemens defined its service integration strategy for global Infrastructure services. Over a
period of several months the strategy was socialized with key stakeholders and the in-house
service integration implementation priorities were defined. The presentation covers the
transformation roadmap, practical approach and lessons learned.
Presenter:
Dr. Matthias Egelhaaf, Global Infrastructure Lead, Siemens
www.isg-one.com