SlideShare ist ein Scribd-Unternehmen logo
1 von 15
Multichannel at Thalia.at


     Innovation – Insights – Interaction
     Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   Tasks of the multi-channel department
     - Online sales
     - Mobile sales
     - Digital sales
     - Coordination of the individual channels (design,
        development, management and controlling of
        multi-channel services)
     - Social Media




          Innovation – Insights – Interaction
          Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
Challenges                                               Opportunities

Coordination                                            •Synergy effects
     Different systemes                                        Confidence in stationary channel can be used
     Different requirements for controlling various                 for online channel
          (inkompatible) measurement options                   Differenzierung möglich
     Complex multi-channel services                            Cost synergies
Channel conflict                                              Market expansion possible

     Goal conflicts                                      •Customer loyalty
     Intern cannibalisation                                    Multi-channel customers are loyal customers
     Different perceptions                               •Risk minimization
Allocation problems                                           Depending on customer behavior (choice of
     How much budget for which channel (for                       the channel) decreases in the overall
        example marketing budget)                                 consideration
                                                         •New Opportunities
                                                               Optimal service for customers


                              Innovation – Insights – Interaction
                              Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
Multichannel-Services at Thalia.at




 Innovation – Insights – Interaction
 Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   Order online – pickup in store




                       Innovation – Insights – Interaction
                       Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   Bonuscard can be used in all channels (+ free shipping for online bonuscard customers)




•   Order online, return-in-store-service
•   International gift card (valid in Germany and Austria, local stores, onlineshop and on the Thalia-
    eReader-shop)




                        Innovation – Insights – Interaction
                        Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   Flysheet is also available online (products in flysheet linked to the online shop)




                      Innovation – Insights – Interaction
                      Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
   Free WLAN in all our local stores

   Store locator, store detail pages, booksellers profile pages and event calendar




                     Innovation – Insights – Interaction
                     Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
Innovations at Thalia.at




Innovation – Insights – Interaction
Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   Facebook page with more than 57.500 fans with an integrated facebook shop and store pages




•   Central Internet logistics (with thalia-branded packaging)



                        Innovation – Insights – Interaction
                        Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   eReading-App for Android, Mobile App (Android and iPhone)




                    Innovation – Insights – Interaction
                    Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   eReaders with integrated eBook-Shop




                      Innovation – Insights – Interaction
                      Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   Twitterwalls in our biggest Thalia stores




                        Innovation – Insights – Interaction
                        Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
•   Large-scaled QR poster




                      Innovation – Insights – Interaction
                      Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
Thank you for your attention!




Innovation – Insights – Interaction
Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH

Weitere ähnliche Inhalte

Mehr von Werbeplanung.at Summit

PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...
PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...
PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...Werbeplanung.at Summit
 
PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...
PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...
PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...Werbeplanung.at Summit
 
PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)
PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)
PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)Werbeplanung.at Summit
 
PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...
PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...
PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...Werbeplanung.at Summit
 
PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...
PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...
PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...Werbeplanung.at Summit
 
PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)
PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)
PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)Werbeplanung.at Summit
 
PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...
PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...
PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...
Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...
Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...
Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...
Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)
Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)
Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...
Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...
Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...
Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...
Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...
Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...
Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...Werbeplanung.at Summit
 
Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...
Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...
Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...Werbeplanung.at Summit
 

Mehr von Werbeplanung.at Summit (20)

PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...
PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...
PERFORMIX.Wien 2016 – Mit Offline Daten zum SEO Erfolg – Stephan Wild (SPAR) ...
 
PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...
PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...
PERFORMIX.Wien 2016 – Are you prepared for Voice Search – Florian Retzer (Mic...
 
PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)
PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)
PERFORMIX.Wien 2016 – Wachstumstreiber Google – Dominik Wöber (Google Germany)
 
PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...
PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...
PERFORMIX.Wien 2016 – Startschuss für Start-ups – so startet man durch – Alex...
 
PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...
PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...
PERFORMIX.Wien 2016 – New Media Platforms & Influencer Marketing – Jasmin Fis...
 
PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)
PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)
PERFORMIX.Wien 2016 – Landingpages für AdWords – Boris Sudar (durchblicker.at)
 
PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...
PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...
PERFORMIX.Wien 2016 – App-Marketing - App Downloads generieren – Thomas Mühlb...
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Case Study von M...
 
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – Stor...
 
Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...
Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...
Werbeplanung.at SUMMIT 16 – Advertising loves Data – Michael Jiresch (Österre...
 
Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...
Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...
Werbeplanung.at SUMMIT 16 – Keynote 3 Years @MetMuseum – Digital, Mobile, Soc...
 
Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)
Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)
Werbeplanung.at SUMMIT 16 – Influencer Marketing – Marion Payr (@ladyvenom)
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Snapchat-Einführ...
 
Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...
Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...
Werbeplanung.at SUMMIT 16 – Virtual Reality, Marketing für alle Sinne – Thoma...
 
Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...
Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...
Werbeplanung.at SUMMIT 16 – Die perfekte Videostrategie, Episode 2 – Outstrea...
 
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...
Werbeplanung.at SUMMIT 16 – Content Marketing: Gerade erst der Anfang? – will...
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms – Coca-Coal Case S...
 
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...
Werbeplanung.at SUMMIT 16 – New Marketing on New Platforms– Judith Denkmayr (...
 
Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...
Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...
Werbeplanung.at SUMMIT 16 – The Future of Advertising is Automation – Matthia...
 
Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...
Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...
Werbeplanung.at SUMMIT 16 – The Rise of Visual Content – Gisela Geweßler (Öst...
 

Kürzlich hochgeladen

Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxCynthia Clay
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Falcon Invoice Discounting
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingNauman Safdar
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSpanmisemningshen123
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...NadhimTaha
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...ssuserf63bd7
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPanhandleOilandGas
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAITim Wilson
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistanvineshkumarsajnani12
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecZurliaSoop
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGpr788182
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSkajalroy875762
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...pujan9679
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Availablepr788182
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book nowkapoorjyoti4444
 

Kürzlich hochgeladen (20)

Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 

12.07.2012 T04 Digital Takeover, Robert Hadzetovic, Thalia

  • 1. Multichannel at Thalia.at Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 2. Tasks of the multi-channel department - Online sales - Mobile sales - Digital sales - Coordination of the individual channels (design, development, management and controlling of multi-channel services) - Social Media Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 3. Challenges Opportunities Coordination •Synergy effects Different systemes Confidence in stationary channel can be used Different requirements for controlling various for online channel (inkompatible) measurement options Differenzierung möglich Complex multi-channel services Cost synergies Channel conflict Market expansion possible Goal conflicts •Customer loyalty Intern cannibalisation Multi-channel customers are loyal customers Different perceptions •Risk minimization Allocation problems Depending on customer behavior (choice of How much budget for which channel (for the channel) decreases in the overall example marketing budget) consideration •New Opportunities Optimal service for customers Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 4. Multichannel-Services at Thalia.at Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 5. Order online – pickup in store Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 6. Bonuscard can be used in all channels (+ free shipping for online bonuscard customers) • Order online, return-in-store-service • International gift card (valid in Germany and Austria, local stores, onlineshop and on the Thalia- eReader-shop) Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 7. Flysheet is also available online (products in flysheet linked to the online shop) Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 8. Free WLAN in all our local stores  Store locator, store detail pages, booksellers profile pages and event calendar Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 9. Innovations at Thalia.at Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 10. Facebook page with more than 57.500 fans with an integrated facebook shop and store pages • Central Internet logistics (with thalia-branded packaging) Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 11. eReading-App for Android, Mobile App (Android and iPhone) Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 12. eReaders with integrated eBook-Shop Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 13. Twitterwalls in our biggest Thalia stores Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 14. Large-scaled QR poster Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH
  • 15. Thank you for your attention! Innovation – Insights – Interaction Robert Hadzetovic, CEO of Thalia Buch & Medien GmbH