4. Chris Messina (Uber, „Father of the Hashtag“)
Conversational commerce […] pertains
to utilizing chat, messaging, or other
natural language interfaces (i.e. voice) to
interact with people, brands, or services
and bots
Definition
14. P2P Communication
P2B Communication
Human response agent
Human & non-human
response agent
Non-human
response agent
Facebook
Messengers M
SlackGoButler
Struktur des Ökosystems