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Name des Referenten
Datum
LOW COST
ONLINE MARKETING
FÜR STARTUPS.
Wie ich mich trotz knappem Budget auf den Social Media Kanälen behaupten kann
Manuel P. Nappo, lic. oec. HSG
Director Department of Social Media HWZ
Bad News
What I would like to discuss with you
1. Social Media Management
2. Best Practice
3. Advices to go
Fun Fact
2001 7,6% of world
population had Online-
access
Today 8,6% are on
Facebook
Offline experiences ignite online discussions
36 % of User post about brands
That’s why I call it...
„Social media is
people
talking with people,
about things they care“
(Manuel P. Nappo)
Marketing yesterday and today
Marketing yesterday and today
HWZ Social Media Management Model
What I would like to discuss with you
1. Social Media Management
2. Best Practice
3. Advices to go
UBER
REQUEST
Tap to select a pickup
location.
RIDE
Sit back and relax, tell your
driver your destination.
RATE
Help us maintain a
quality service by rating
your experience.
A simple product
But a good product
UBER focuses 90%+ of its energy on the product,
and then let users do most of the work to get more
signups
If the product is great, then people will theoretically
want to tell others
With an intelligent marketing
1.Focus on getting people in cars at a discount
2.Partner with cool events
3.Launch temporary "pop-ups" at cool, highly visibly
and highly attended events
4.Launch cool, edgy marketing stunts
And a great support
Proactive reengagement by UBER when clients have
bad experiences
Quick support to client questions/issues/comments
Respond to public customer complaints on Twitter
and Facebook ASAP and with humor!
GIVE10GET10
Driving virality
Testimonials
Anticipate events
#OMGUBERICECREAM
Pure, unadulterated, marketing awesomeness
UBER at SXSW
UBERcade
What I would like to discuss with you
1. Social Media Management
2. Best Practice
3. Advices to go
Start with monitoring
Analyze your competitors
One thing at the time
Be yourself
Engage
Ask questions
Be positive
Show humor
Make a plan
Offer something
1. Krisen im Web
2. Wie entstehen sie
3. Don’ts and Dos
4. Points to go
Improvise
Looking forward to hearing from you
Looking forward to hearing from you
www.about.me/mpn

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