5. • Strategy for digital and social media since 2004
• One of Germany‘s top 5 PR strategists
• Clients e.g. Daimler, Nestlé, Novartis, Pfizer, Lufthansa,
Mars, Unilever, Microsoft, Puma, eBay
• Author and international speaker about the future of
communications
• Senior advisor to many executives on digital transformation
• Crises manager
• Father, rider, blogger
• Social brand: @luebue
WOLFGANG LÜNENBÜRGER-REIDENBACH
Managing Director Germany
7. BIG
IDEA
COMPELLING
ORIGINAL
CONTENT
INFLUENCER
ENGAGEMENT
PAID
SOCIAL
MEDIA
RELATIONS
8. Online conversation
analysis
Audience touchpoint
mapping
Digital influencer
mapping
Measurement,
optimization and ROI
Uncover digital
intelligence to
build better brands.
INSIGHTS
Social business and
organizational design
Policies, playbooks
and processes
Digital education
and skill building
Create social
media foundation
to drive strategy.
INFRASTRUCTURE
Digital influencer
relations
Online community
management
Issues and crisis
management
Paid media targeting
and amplification
Extend brand
reach and
reputation.
INFLUENCE
Content marketing
Social media
community
management
Mobile strategies
Crowdsourcing
Social newsrooms
Build experiences
and breakthrough
digital programs.
EXPERIENCES
9. Online conversation
analysis
Audience touchpoint
mapping
Digital influencer
mapping
Measurement,
optimization and ROI
Uncover digital
intelligence to
build better brands.
INSIGHTS
Social business and
organizational design
Policies, playbooks
and processes
Digital education
and skill building
Create social
media foundation
to drive strategy.
INFRASTRUCTURE
Digital influencer
relations
Online community
management
Issues and crisis
management
Paid media targeting
and amplification
Extend brand
reach and
reputation.
INFLUENCE
Content marketing
Social media
community
management
Mobile strategies
Crowdsourcing
Social newsrooms
Build experiences
and breakthrough
digital programs.
EXPERIENCES
18. PASSIVE ACTIVE
HIGH VALUE ACTIONSHIGH VOLUME ACTIONS
REACH,IMPRESSIONS
SALES,PARTICIPATION
APPLAUSE
RESEARCH, TESTING, AND MEASUREMENT
SHARE
SIMPLE
ENGAGEMENT
DEEP
ENGAGEMENT
ACTION
Passive
acknowledgement,
Direct response
Sharing,
Word of Mouth Commenting,
“Yes-and”-building
Independent
Creation,
Decision-making
Real-world activity,
Behavior change
MEASURING SUCCESS
19. REACH
Determined by
analysing the number
people the content is
seen by.
RELEVANCE
Determined by
assessing the
connections to our
brand, message or
mission, along with
their credibility with key
audience.
RECEPTIVITY
Uncovers the past receptivity to outreach, and tone of
previous coverage (or our brand or competitors).
Tier 3 Tier 3
Tier 3
Tier 2Tier 2
Tier 2
Tier 1
DEFINING INFLUENCE
20. MOVE INFLUENCERS UP
Attendance of influencer events and meet-ups
Views of new social and website content
Retweets, likes and repeat website visits
Replies, comments & shares
Regular, proactive posts of campaign content
Writing or hosting guest blog posts
Number of potential advocates
BarriertoEntry
Once identified, digital
influencers can be
activated in a variety of
ways, depending on their
existing relationship with
the campaign, issue and
brand.