Slides from presentation at 2008-06-16 ICEIS2008 by Max Völkel

1. Cost-Benefit Analysis for the Design of Personal Knowledge Management Systems [email_address] , abecker@fzi.de and Andreas Abecker 16.06.2008 / ICEIS 2008 @ Barcelona, Spain.

4. The most important contribution of management in the 20th century was to increase manual worker productivity fifty-fold. The most important contribution of management in the 21st century will be to increase knowledge worker productivity – hopefully by the same percentage. […] The methods, however, are totally different from those that increased the productivity of manual workers. Peter F. Drucker, 1958

5. Today: Communication of Men and Machines

6. Today: Communication of Men and Machines

11. SECI Today Internalisation Externalisation Combination Socialisation

12. Re-Use of Knowledge Increases Productivity Thomas H. Davenport Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers Verlag: Mcgraw-Hill Professional (1. November 2005 ), ISBN-10: 1591394236

13. Re-Use Your Own Knowledge Internalisation Externalisation Combination Combination  Note-taking is communication with yourself

15. Knowledge Processes Creation Based on: Marc E. Nissen, 2006, WM Potsdam (Organise, Formalize, Refine) Externalisation Retrieval (search own + others) Usage (Share) 1 2 4 5 3 6

16. Working Knowledge: How Organizations Manage What They Know Thomas H. Davenport und Laurence Prusak, 1998 , Mcgraw-Hill Professional, S. 142

21. PKM OKM Degree of structuredness/ explictness/formality undetailled, rough, brief, req. previous knowledge detailed, exact, comprehensible, shared language Recipient Me (now) Others, which I know well General public Others, no familiar with the topic Original idea: M. Boettger, 2005, PKM and ``cues to knowledge'' Me (later) Me (2 years later) Others, familiar with the topic

29. Complete Cost Model

32. BACKUP

34. Comparison informal („note“) explicit („publication“) Degree of Formality Job and private Job Context Increase productivity Goal Change of employer Fluctuation of employees Changes Individual, bottom-up Enterprise, top-down Perspective Personal KM Organisational KM