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Center for University Teaching and Learning
Speak, friend, and
Labyrinths, symbolic spaces, and
gated communities in unive...
Center for University Teaching and Learning
Library research – from a sociologist’s view
23.06.2016 Speak, friend, and ent...
Center for University Teaching and Learning
Gated communities, labyrinths, symbolic spaces
23.06.2016 Speak, friend, and e...
Center for University Teaching and Learning
I. Knowledge of the existence of the library
23.06.2016 Speak, friend, and ent...
Center for University Teaching and Learning
Is this a library?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger ...
Center for University Teaching and Learning
Is this a library?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger ...
Center for University Teaching and Learning
Is this a library?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger ...
Center for University Teaching and Learning
II. Access to the library
23.06.2016 Speak, friend, and enter. Eva-Christina E...
Center for University Teaching and Learning
II. Access to the library – a gated community
23.06.2016 Speak, friend, and en...
Center for University Teaching and Learning
II. Access to the library – a gated community
23.06.2016 Speak, friend, and en...
Center for University Teaching and Learning
III. Orientation and navigation within the library
23.06.2016 Speak, friend, a...
Center for University Teaching and Learning
III. Orientation and navigation within the library
23.06.2016 Speak, friend, a...
Center for University Teaching and Learning
III. Orientation and navigation within the library
23.06.2016 Speak, friend, a...
Center for University Teaching and Learning
How can we improve orientation and navigation?
23.06.2016 Speak, friend, and e...
Center for University Teaching and Learning
How can we improve orientation and navigation?
23.06.2016 Speak, friend, and e...
Center for University Teaching and Learning
How can we improve orientation and navigation?
23.06.2016 Speak, friend, and e...
Center for University Teaching and Learning
IV. Symbolic spaces – place identity
“[…] then I always had my permanent place...
Center for University Teaching and Learning
Take Home Messages
• Make libraries visible & built libraries that
look like l...
Center for University Teaching and Learning
Questions?
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 19/20
De...
Center for University Teaching and Learning
References
Alexander, Christopher, Sara Ishikawa, and Murray Silverstein.
1977...
Center for University Teaching and Learning
Additional topics: appropriating space
23.06.2016 Speak, friend, and enter. Ev...
Center for University Teaching and Learning
„Enlightenment“
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 22/...
Center for University Teaching and Learning
„Enlightenment“
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 23/...
Center for University Teaching and Learning
„Enlightenment“
23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 24/...
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EDINGER Speak friend and enter - UXLibs

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Presentation for the UXiLibs 2016

“Speak, friend, and enter” – Labyrinths, symbolic spaces, and gated communities in university libraries

“‘What does it mean by speak, friend, and enter?’ asked Merry. ‘That is plain enough’, said Gimli. ‘If you are a friend speak the password, and the doors will open, and you can enter.’”
Library spaces can work as gated communities, labyrinths, and access deniers: They hinder users in navigating through the information architecture built of rooms, shelves and books. If a user hasn’t enough library experience, he/she will get lost within the library building. But for those who succeed, library spaces often are symbolic spaces. They appropriate the spaces: they understand and modify the social and material environment by for instance choosing a favourite (work)place and (re-)arranging the furniture. They develop a feeling of belonging and ownership over ‘their spaces’.
Using a mix of methods of user experience research and ethnography like participant observation, interviews, and mental maps, I conducted a comparative case study among university libraries in Europe. My presentation will illustrate some of the results and trace the used methods along examples from the data material. The aim is to give an insight in possibilities to investigate and improve library spaces.

Veröffentlicht in: Design
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EDINGER Speak friend and enter - UXLibs

  1. 1. Center for University Teaching and Learning Speak, friend, and Labyrinths, symbolic spaces, and gated communities in university libraries Dr. Eva-Christina Edinger Center for University Teaching and Learning Picture: Jacob-und-Wilhelm-Grimm-Zentrum, Berlin, 2014
  2. 2. Center for University Teaching and Learning Library research – from a sociologist’s view 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 2/20 • ca. 150 h participant observation • 9 expert interviews • 13 user interviews • 40 mental maps from users • 2 group discussions with users • 1 focus group • extra material like pictures, floor plans, maps … Picture: University Library Göttingen, 2011
  3. 3. Center for University Teaching and Learning Gated communities, labyrinths, symbolic spaces 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 3/20 I. Knowledge of the existence of the library II. Access to the library III. Orientation and navigation within the library IV. Symbolic spaces – place identity
  4. 4. Center for University Teaching and Learning I. Knowledge of the existence of the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 4/20 „[...] if you know there is this kind of hidden (whispering)... library with this very this very obscure subject “ (OX6, line 63f) “[...] they have the Voltaire-Room, [...] it is really hidden away and it is very difficult to find [...] hardly anyone knows about it [...] It’s a really beautiful room but it is kind of secret [...] I got shown it by friends” (OX2, line 31 ff) mental map OX2, 2010
  5. 5. Center for University Teaching and Learning Is this a library? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 5/20 Pictures: temporary stack of the University Library Constance (includes working spaces), 2010
  6. 6. Center for University Teaching and Learning Is this a library? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 6/20 Pictures: Public Library Stuttgart, 2011
  7. 7. Center for University Teaching and Learning Is this a library? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 7/20 Pictures: St. Edmund Hall College Library, Oxford, 2010
  8. 8. Center for University Teaching and Learning II. Access to the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 8/20 Picture: University Library Zürich, 2011
  9. 9. Center for University Teaching and Learning II. Access to the library – a gated community 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 9/20 “And you feel that it’s a privilege to be allowed to be there because the access is controlled not everybody can walk in and that you have a privilege place being not just a visitor (accentuated) […]” (OX1, line 655ff) Picture: Radcliffe Camera, Oxford 2010
  10. 10. Center for University Teaching and Learning II. Access to the library – a gated community 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 10/20 Pictures: Public Library Stuttgart, 2011 (left); University Library Zürich, 2015 (center, right)
  11. 11. Center for University Teaching and Learning III. Orientation and navigation within the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 11/20 „For me it is just confusing with all the different floors and then there is this G and S and J and others and then you can leave only from the very floor and enter only on one floor and that was extremely confusing at the beginning.“ (KN2, line 26ff) floor plan University Library Constance
  12. 12. Center for University Teaching and Learning III. Orientation and navigation within the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 12/20 mental map fresher 1, Constance, 2010 University Library Constance (red)
  13. 13. Center for University Teaching and Learning III. Orientation and navigation within the library 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 13/20 mental map student 2, Constance, 2010
  14. 14. Center for University Teaching and Learning How can we improve orientation and navigation? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 14/20 Orientation material, University Library Constance, 2015
  15. 15. Center for University Teaching and Learning How can we improve orientation and navigation? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 15/20 Zurich University of the Arts, http://zhdk.mapongo.de/viewer, 2016
  16. 16. Center for University Teaching and Learning How can we improve orientation and navigation? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 16/ FHNW Library Brugg, 2013 University Library Constance, 2010
  17. 17. Center for University Teaching and Learning IV. Symbolic spaces – place identity “[…] then I always had my permanent place that I defended if necessary and mmmm (like searching for a term) that then it is an outstanding place” (KN5, line 25ff) „[...] and you feel you can put your stuff on the desk and just be parked there for a period of hours [...] so you can kind of make a little miniature office and feel some sense of ownership over your space.” (OX1, line 84ff) „[…] you are surrounded by really old beautiful books so you feel that sort of being part of that tradition“ (OX2, line 86ff) “[...] you feel a sense of participation in a long lineage of other scholars.“ (OX1, line 653) 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 17/20
  18. 18. Center for University Teaching and Learning Take Home Messages • Make libraries visible & built libraries that look like libraries. • Place the entrance where it can be seen and be identified as such. • Provide good tools for indoor orientation and navigation (mobile first!). • Provide good visible shelfmarks. • Know your users! (e.g. create personas) • Use the language of the target groups, especially for signs and guideposts. • Create Human Centred Spaces: Make the users feel welcome, safe and comfy! 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 18/20
  19. 19. Center for University Teaching and Learning Questions? 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 19/20 Design Thinking Workshop, ETH Zürich, 2016
  20. 20. Center for University Teaching and Learning References Alexander, Christopher, Sara Ishikawa, and Murray Silverstein. 1977: A Pattern Language. Towns – Buildings – Constructions. New York: Oxford University Press. Cresswell, Tim. 2004. Place. A short Introduction. Oxford: Blackwell. Korpela, Kalevi Mikael. 1989. Place-Identity as a Product of Environmental Self-Regulation. Journal of Environmental Psychology 9: 241-56. UNESCO (1994): UNESCO/IFLA Public Library Manifesto. URL: http://unesdoc.unesco.org/images/0010/001030/103075Mb.p df (19.06.2016). 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 20/20
  21. 21. Center for University Teaching and Learning Additional topics: appropriating space 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 21/20 University Library Constance, 2010
  22. 22. Center for University Teaching and Learning „Enlightenment“ 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 22/20 Taylor Institution Library, 2010
  23. 23. Center for University Teaching and Learning „Enlightenment“ 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 23/20 University Library Göttingen, 2011
  24. 24. Center for University Teaching and Learning „Enlightenment“ 23.06.2016 Speak, friend, and enter. Eva-Christina Edinger 24/20 University Library Constance, 2010

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