This is the final lecture of the brand section of the metrics. This lecture covers take rates, acquisition costs, marketing balanced scorecards and demand generation marketing.
The document discusses different types of marketing activities and appropriate metrics to measure their effectiveness. It begins with awareness marketing, like advertising, and notes that typical metrics for this measure impressions and exposures. However, these don't capture effectiveness well. The document recommends using brand awareness surveys and top-of-mind recall. For evaluation marketing, which enables product comparisons, common metrics like downloads are cited but don't reflect impact. The document suggests using test drives as a leading indicator for auto sales attributed to evaluative efforts.
Evidence-Based Management of Software Organizations (closing keynote ScrumDay...Gunther Verheyen
Gunther Verheyen introduced “Evidence-Based Management (for Software Organizations)” as the closing keynote of the ScrumDay France 2014.
‘Evidence-Based Management’ has its roots in medical practice and promotes evidence-based decision-making in the managerial domain.
For software organizations, direct evidence of value needs to be gathered on the outcome of the work; not on the way the work is performed (teams, practices or individuals). Evidence on the latter is supportive and circumstantial. People and teams adapt processes and implement practices to improve the actual outcome.
If no direct evidence is collected on value, informed management decisions to maximize value cannot be made.
The disconnect between the delivery organization and the business is prevalent in the software industry. Somewhere along the line, the real vision behind our projects gets lost. We all know it. Can better metrics help? This session examines some common and not-so-common metrics and introduces Evidence Based Management as a guide for continuously measuring your business goals, aligning them with your software development efforts, and then deciding what to do next.
This document provides an overview of Net Promoter Score (NPS), a metric used to gauge customer experience and predict business growth. NPS calculates customer satisfaction by subtracting the percentage of detractors (scores 0-6) from the percentage of promoters (scores 9-10). Research by Bain & Company found that likelihood to recommend a company (the NPS question) best predicted customer behaviors and financial growth, with industry NPS leaders growing twice as fast on average. The document outlines best practices for implementing NPS surveys, including asking the NPS question, following up with detractors, and using the scores to improve customer experience and business performance.
10 Things to Know about Net Promoter ScoresPRESEd Smith
The document discusses Net Promoter Scores (NPS), which measure customer loyalty and likelihood to recommend a product or service. NPS is calculated by subtracting the percentage of detractors (ratings 0-6) from the percentage of promoters (ratings 9-10). While simple, NPS has limitations such as reducing an 11-point scale to 3 points. The document provides tips for using NPS effectively, such as collecting additional feedback to identify root causes, comparing to industry benchmarks, asking detractors for explanations, and focusing on ease of use to improve scores.
In diesem E-Book werden Sie die effektivsten Joker kennenlernen, um dauerhaft ohne Energieverlust abzunehmen. Wenn Sie alle Joker zusammen einsetzen, werden Sie 7 Pfund pro Monat abnehmen ... Versprochen.
This is the final lecture of the brand section of the metrics. This lecture covers take rates, acquisition costs, marketing balanced scorecards and demand generation marketing.
The document discusses different types of marketing activities and appropriate metrics to measure their effectiveness. It begins with awareness marketing, like advertising, and notes that typical metrics for this measure impressions and exposures. However, these don't capture effectiveness well. The document recommends using brand awareness surveys and top-of-mind recall. For evaluation marketing, which enables product comparisons, common metrics like downloads are cited but don't reflect impact. The document suggests using test drives as a leading indicator for auto sales attributed to evaluative efforts.
Evidence-Based Management of Software Organizations (closing keynote ScrumDay...Gunther Verheyen
Gunther Verheyen introduced “Evidence-Based Management (for Software Organizations)” as the closing keynote of the ScrumDay France 2014.
‘Evidence-Based Management’ has its roots in medical practice and promotes evidence-based decision-making in the managerial domain.
For software organizations, direct evidence of value needs to be gathered on the outcome of the work; not on the way the work is performed (teams, practices or individuals). Evidence on the latter is supportive and circumstantial. People and teams adapt processes and implement practices to improve the actual outcome.
If no direct evidence is collected on value, informed management decisions to maximize value cannot be made.
The disconnect between the delivery organization and the business is prevalent in the software industry. Somewhere along the line, the real vision behind our projects gets lost. We all know it. Can better metrics help? This session examines some common and not-so-common metrics and introduces Evidence Based Management as a guide for continuously measuring your business goals, aligning them with your software development efforts, and then deciding what to do next.
This document provides an overview of Net Promoter Score (NPS), a metric used to gauge customer experience and predict business growth. NPS calculates customer satisfaction by subtracting the percentage of detractors (scores 0-6) from the percentage of promoters (scores 9-10). Research by Bain & Company found that likelihood to recommend a company (the NPS question) best predicted customer behaviors and financial growth, with industry NPS leaders growing twice as fast on average. The document outlines best practices for implementing NPS surveys, including asking the NPS question, following up with detractors, and using the scores to improve customer experience and business performance.
10 Things to Know about Net Promoter ScoresPRESEd Smith
The document discusses Net Promoter Scores (NPS), which measure customer loyalty and likelihood to recommend a product or service. NPS is calculated by subtracting the percentage of detractors (ratings 0-6) from the percentage of promoters (ratings 9-10). While simple, NPS has limitations such as reducing an 11-point scale to 3 points. The document provides tips for using NPS effectively, such as collecting additional feedback to identify root causes, comparing to industry benchmarks, asking detractors for explanations, and focusing on ease of use to improve scores.
In diesem E-Book werden Sie die effektivsten Joker kennenlernen, um dauerhaft ohne Energieverlust abzunehmen. Wenn Sie alle Joker zusammen einsetzen, werden Sie 7 Pfund pro Monat abnehmen ... Versprochen.
Evidence-based Management with Agility Pathebitteker
Evidence-based management of software organizations systematically uses information about outcomes, organizational patterns and trends to maximize performance and enterprise value. See http://ebmgt.org for more detail.
Agility Path implements evidence-based management through expert consultants, data visualization and a framework for managing change. See agility-path.com for more detail.
The document discusses customer satisfaction (CSAT) and the Net Promoter Score as important marketing metrics. It describes how CSAT is measured through questions like "How likely would you be to recommend our product/service?" and relates high CSAT to increased future sales and purchasing intent. The Net Promoter Score provides a better metric by focusing on promoters and detractors. Examples from waste management and shoe company DSW show how CSAT correlates with future spending plans. Maintaining high CSAT requires actively managing the customer experience.
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
[Webinar] Survey and Net Promoter Score Best PracticesGainsight
The document discusses survey best practices for measuring Net Promoter Score (NPS) and customer satisfaction. It covers planning surveys, designing effective survey questions, communicating surveys to customers, analyzing survey results, and taking action based on feedback. Implementing regular NPS surveys in Gainsight allows companies to trigger follow-ups for promoters, detractors, and passives to improve the customer experience. Analyzing NPS by customer segments provides insights to increase retention and identify upsell opportunities.
Net Promoter Recession-Proof Growth StrategyPaul Marsden
This document discusses how Net Promoter can be used as a recession-proof growth strategy. It argues that focusing on customer loyalty through recommendations can help drive sustainable profitability even during economic downturns. The Net Promoter system aims to simplify customer feedback into a single metric to make it easy for companies to prioritize improving the customer experience and aligning the organization around customer-centric goals. Relying on word-of-mouth networks activated by promoters is also presented as a way to cut through marketing clutter during recessions when companies have smaller budgets.
The document discusses using the Net Promoter Score (NPS) methodology to measure customer satisfaction and loyalty at camps. It explains how to calculate the NPS, which segments customers into promoters, passives, and detractors. It also discusses using NPS data to drive improvements, ensuring organizational alignment around NPS, and implementing systems like regular data collection and action planning.
Staffing Trends You Need to Know When Planning for 2016CareerBuilder
Ever wonder what key opportunities your firm may be missing out on? Check out the slides from our recent webinar on "Staffing Trends You Need to Know When Planning for 2016". Learn more about the findings of our 10th annual Opportunities in Staffing study conducted by CareerBuilder and Inavero by visiting: www.opportunitiesinstaffing.com.
What is Net Promoter Score?
Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network.
Why should you measure your Net Promoter Score?
Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again).
It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals.
This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important.
Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
Creating a delightful user experience (UX) is becoming an increasingly important success factor for many digital products, and Scrum is the most popular agile method to build software products. But integrating the UX work with Scrum can be tricky: Scrum provides no guidance on which UX artefacts should be used, when they are created, who creates them and how they fit into the product backlog. This slide deck helps you understand how you can successfully combine UX and Scrum to create software products with a great user experience.
Improving U.S.-Pakistan Relations: A Primer for the Trump Administrationcommandeleven
This document analyzes recommendations in a report for the Trump administration on improving US-Pakistan relations. It summarizes that the report aims to pressure Pakistan by threatening to brand it as a state sponsor of terrorism, isolate it diplomatically, hold its military responsible for attacks on India, portray it as anti-US and against US/NATO forces in Afghanistan, and depict it as a rogue nuclear state. The document argues these views are outdated and do not reflect Pakistan's efforts against extremism over the past decade through military operations that have dismantled terrorist groups and brought peace to many areas.
10 Tips for Creating Great User StoriesRoman Pichler
Roman Pichler provides 10 tips for creating effective user stories: 1) Write from the user's perspective; 2) Use personas to understand user needs; 3) Collaborate to create stories; 4) Keep stories simple; 5) Start with epics before detailing; 6) Refine stories based on feedback; 7) Add acceptance criteria; 8) Use paper cards to facilitate collaboration; 9) Visualize stories on a wall; 10) Don't write stories for complex interactions or architectural elements. The tips are meant to help product teams develop user stories that effectively capture user requirements.
At the end of this presentation you will be able to:
Define evidence-based practice
Describe process & outline steps of EBP
Understand PICO elements & search strategy
Identify resources to support EBP
The focus of this presentation is nursing practice, although it is still of value to physicians and other health care professionals.
Evidence-Based Management for Software Organizations. How not to get fooled by our believes. How to measure organizational value. How stop jumping from fad to fad brainlessly.
slimcoach ist eine wissenschaftlich fundierte Kombination von Ernährungsumstellung und Bewegung, ohne unsinnige Verbote. Wir setzen auf das weltweit anerkannte Prinzip „Minus 500“, d.h. eine negative Kalorienbilanz von maximal 500 kcal pro Tag. Nur so ist gesundes, nachhaltiges und stressfreies Abnehmen möglich – ohne Jojo-Effekt, Heißhungerattacken und Stress.
Mehr: https://www.metabolic4you.ch
Wir sind metabolic balance Betreuer mit Gütesiegel und bieten metabolic balance in Zürich, Basel, Chur, Luzern, Herisau, Baden und Online an.
Wie kann ich meinen Stoffwechsel aktivieren und abnehmen?Jens Baltrusch
Die meisten Fitnesssportler möchten etwas über Ihren Stoffwechsel lernen, um besser zu verstehen, wie sie gesünder leben oder effektiver abnehmen können. Finde hier die wichtigsten Informationen zur Funktion und Aktivierung deines Stoffwechsels.
Evidence-based Management with Agility Pathebitteker
Evidence-based management of software organizations systematically uses information about outcomes, organizational patterns and trends to maximize performance and enterprise value. See http://ebmgt.org for more detail.
Agility Path implements evidence-based management through expert consultants, data visualization and a framework for managing change. See agility-path.com for more detail.
The document discusses customer satisfaction (CSAT) and the Net Promoter Score as important marketing metrics. It describes how CSAT is measured through questions like "How likely would you be to recommend our product/service?" and relates high CSAT to increased future sales and purchasing intent. The Net Promoter Score provides a better metric by focusing on promoters and detractors. Examples from waste management and shoe company DSW show how CSAT correlates with future spending plans. Maintaining high CSAT requires actively managing the customer experience.
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
[Webinar] Survey and Net Promoter Score Best PracticesGainsight
The document discusses survey best practices for measuring Net Promoter Score (NPS) and customer satisfaction. It covers planning surveys, designing effective survey questions, communicating surveys to customers, analyzing survey results, and taking action based on feedback. Implementing regular NPS surveys in Gainsight allows companies to trigger follow-ups for promoters, detractors, and passives to improve the customer experience. Analyzing NPS by customer segments provides insights to increase retention and identify upsell opportunities.
Net Promoter Recession-Proof Growth StrategyPaul Marsden
This document discusses how Net Promoter can be used as a recession-proof growth strategy. It argues that focusing on customer loyalty through recommendations can help drive sustainable profitability even during economic downturns. The Net Promoter system aims to simplify customer feedback into a single metric to make it easy for companies to prioritize improving the customer experience and aligning the organization around customer-centric goals. Relying on word-of-mouth networks activated by promoters is also presented as a way to cut through marketing clutter during recessions when companies have smaller budgets.
The document discusses using the Net Promoter Score (NPS) methodology to measure customer satisfaction and loyalty at camps. It explains how to calculate the NPS, which segments customers into promoters, passives, and detractors. It also discusses using NPS data to drive improvements, ensuring organizational alignment around NPS, and implementing systems like regular data collection and action planning.
Staffing Trends You Need to Know When Planning for 2016CareerBuilder
Ever wonder what key opportunities your firm may be missing out on? Check out the slides from our recent webinar on "Staffing Trends You Need to Know When Planning for 2016". Learn more about the findings of our 10th annual Opportunities in Staffing study conducted by CareerBuilder and Inavero by visiting: www.opportunitiesinstaffing.com.
What is Net Promoter Score?
Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network.
Why should you measure your Net Promoter Score?
Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again).
It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals.
This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important.
Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
Creating a delightful user experience (UX) is becoming an increasingly important success factor for many digital products, and Scrum is the most popular agile method to build software products. But integrating the UX work with Scrum can be tricky: Scrum provides no guidance on which UX artefacts should be used, when they are created, who creates them and how they fit into the product backlog. This slide deck helps you understand how you can successfully combine UX and Scrum to create software products with a great user experience.
Improving U.S.-Pakistan Relations: A Primer for the Trump Administrationcommandeleven
This document analyzes recommendations in a report for the Trump administration on improving US-Pakistan relations. It summarizes that the report aims to pressure Pakistan by threatening to brand it as a state sponsor of terrorism, isolate it diplomatically, hold its military responsible for attacks on India, portray it as anti-US and against US/NATO forces in Afghanistan, and depict it as a rogue nuclear state. The document argues these views are outdated and do not reflect Pakistan's efforts against extremism over the past decade through military operations that have dismantled terrorist groups and brought peace to many areas.
10 Tips for Creating Great User StoriesRoman Pichler
Roman Pichler provides 10 tips for creating effective user stories: 1) Write from the user's perspective; 2) Use personas to understand user needs; 3) Collaborate to create stories; 4) Keep stories simple; 5) Start with epics before detailing; 6) Refine stories based on feedback; 7) Add acceptance criteria; 8) Use paper cards to facilitate collaboration; 9) Visualize stories on a wall; 10) Don't write stories for complex interactions or architectural elements. The tips are meant to help product teams develop user stories that effectively capture user requirements.
At the end of this presentation you will be able to:
Define evidence-based practice
Describe process & outline steps of EBP
Understand PICO elements & search strategy
Identify resources to support EBP
The focus of this presentation is nursing practice, although it is still of value to physicians and other health care professionals.
Evidence-Based Management for Software Organizations. How not to get fooled by our believes. How to measure organizational value. How stop jumping from fad to fad brainlessly.
slimcoach ist eine wissenschaftlich fundierte Kombination von Ernährungsumstellung und Bewegung, ohne unsinnige Verbote. Wir setzen auf das weltweit anerkannte Prinzip „Minus 500“, d.h. eine negative Kalorienbilanz von maximal 500 kcal pro Tag. Nur so ist gesundes, nachhaltiges und stressfreies Abnehmen möglich – ohne Jojo-Effekt, Heißhungerattacken und Stress.
Mehr: https://www.metabolic4you.ch
Wir sind metabolic balance Betreuer mit Gütesiegel und bieten metabolic balance in Zürich, Basel, Chur, Luzern, Herisau, Baden und Online an.
Wie kann ich meinen Stoffwechsel aktivieren und abnehmen?Jens Baltrusch
Die meisten Fitnesssportler möchten etwas über Ihren Stoffwechsel lernen, um besser zu verstehen, wie sie gesünder leben oder effektiver abnehmen können. Finde hier die wichtigsten Informationen zur Funktion und Aktivierung deines Stoffwechsels.
Sie wollen wissen, wie Sie ohne viel Aufwand Ihr Wunschgewicht erreichen? Lernen Sie mit den gängigen Diätgerüchten professionell umzugehen und erfahren Sie in diesem ToDo-Book, wie abnehmen richtig funktioniert!
Kennen Sie das auch? Ihre Lieblingshose passt Ihnen schon lange nicht mehr? Sie haben schon lange den Wunsch abzunehmen? Die Waage im Badezimmer zeigt einfach nicht an, was sie soll? Fragen Sie sich, wie die Schlanken das wohl machen? Dann räumen Sie mit den falschen Diätgerüchten auf!
Dieser Ratgeber verschafft Ihnen die Informationen, die Sie brauchen: Erfahren Sie, was wirklich gesund ist, wie Sie dauerhaft abnehmen und schlank bleiben. Sie haben schon drei Mal den Jo-Jo-Effekt erlebt? Drei Monate nach der Diät waren Sie schwerer als vorher? Hier lernen Sie, wie Sie genau das vermeiden können!
Werden Sie schlank wie die Models, in dem Sie die Wahrheit erfahren über Modediäten, Reformkost und Zusatzstoffe. Sie glauben, alle Kohlenhydrate sich schlecht? Irrtum! Sie glauben, alle Fette sind schlecht und zu vermeiden? Irrtum!
Entnehmen Sie diesem Ratgeber, was das richtige Tempo beim Abnehmen ist, wie richtige Ernährung für mehr Schwung sorgt, wie Sie mit der richtigen Ernährung Ihre Muskulatur stärken.
In diesem Buch erhalten Sie den perfekten 8-Diätgerüchte-Plan, der mit den wichtigsten 8 Diätgerüchten aufräumt und Sie informiert. Darüber hinaus erfahren Sie konkret und praktisch, wie Sie sich richtig ernähren können. Starten Sie heute noch durch! Beginnen Sie am besten sofort: Essen Sie sich schlank und gesund! Nur mit dem Ratgeber „Schluss mit den Diätgerüchten! - Wie Sie dauerhaft durch gesunde Ernährung und ohne lästige Diät schlank werden.“ von Tobias Bergner!
Meine Idee " nuKING " wurde beim Ideen Wettbewerb "Gründer-Garage" nominiert, der von Google, Volkswagen, 3M, Allianz, der IHK und der Stiftung Entrepreneurship u.a. durchgeführt wird.
Unter
https://www.gruender-garage.de/ideenwettbewerb/2/1114
findet man die Details zur Nominierung und die Möglichkeit zum Abstimmen und Kommentieren.
Wir wollen zeigen , dass man auch mit Süßigkeiten und Proteinreichen Mahlzeiten sehr gut abnehmen kann und sein Wunschgewicht erreichen kann , aber das es eben keine Wunderpille gibt . Man muss es auch wollen !
Unser Kulturprogramm – Energie für alles, was uns wichtig ist.PwC Switzerland
«Energy to grow your own way» beschreibt unser Kulturprogramm: Energie zu haben für alles, was uns wichtig ist – sowohl beruflich als auch privat. Das unterscheidet uns von unseren Konkurrenten und gibt unseren Kunden und unseren Mitarbeitenden einen Mehrwert.
In der Psychologie ist eines schon lange bekannt: Unser Selbstbild definiert wie wir uns selbst wahrnehmen. Diese Wahrnehmung hat sogar die Kraft unser Aussehen oder unser Körpergewicht zu manipulieren.
So folgt aus einem gesunden Selbstbild auch ein gesunder Körper im Idealzustand. Wenn du das Ziel hast, deinen Körper näher an deine Zielvorstellungen zu bringen, dann ist das Diät Bundle die richtige Wahl.
Natürlich Schlank – ganz ohne zu hungern!
Haben Sie schon einmal eine Diät ausprobiert? Wie erging es Ihnen dabei?
Bestimmt haben Sie abgenommen, aber: Haben Sie nach Ihrer vielversprechenden Wunder-Diät nicht auch wieder zugenommen?
Dass man rasch wieder an Gewicht zunimmt, liegt nicht am Diätprogramm, das liegt daran, dass Sie schnell wieder in alte Essgewohnheiten verfallen, mussten Sie doch während der Diät auf so vieles Leckeres verzichten. Psychologisch ist das auch nachvollziehbar – aber eben leider falsch. Eine Diät ist nur dann sinnvoll, wenn Sie nach Ihrer effektiven Gewichtsabnahme mit einem „reduzierten“ Ernährungsplan starten, den Sie die nächsten Jahre, am besten für immer, auch einhalten.
Im Ratgeber „Natürlich schlank ohne Hunger“ finden Sie viele Tipps und Tricks, wie man ohne Extrem-Diät abnimmt, sein Gewicht hält und sich auf Dauer einfach nur wohlfühlt. Sie werden lesen, wie Sie die Ernährung umstellen können und dabei noch Freude haben, wie Sie Sport als angenehm empfinden und wie Sie sich selbst gedanklich überlisten. Sie finden 10 Schlank-Lebensmittel und ein leicht umzusetzendes 10-Punkte-Lebensprogramm. Alles für Ihr ganz persönliches Wohlfühlgewicht.
Es ist ganz einfach schlank zu werden, zu sein und zu bleiben ohne Diät - holen Sie sich noch heute Ihre persönliche Starthilfe zu einem ausgewogenen, dauerhaften Ernährungsprogramm!