Are all chatbots based on AI? How much does a chatbot actually cost and how does the implementation process look like? Find the answers to these & more Chatbot FAQs here!

1. Chatbot FAQs –
The Most Common Chatbot
Questions Answered!
© Onlim GmbH 2020

2. Over the past couple of years, we have
implemented more than 60 successful
chatbot projects for medium and
large-sized businesses from various
industries ranging from energy,
tourism, financial service providers,
education to IT service help desks and
more.
Our team quickly noticed that there
are certain questions that potential
and existing customers ask over and
over again. Thus, we have summarized
the most common chatbot FAQs for
you in this presentation.
Onlim GmbH | Chatbot FAQs | www.onlim.com

3. 1. WHAT ARE CHATBOTS
AND HOW DO THEY
WORK?
Chatbots are essentially a form of
automated service that customers can
communicate with via text or voice on
different channels, e.g. website, Facebook
Messenger, phone, other applications or
via voice assistants such as Amazon
Alexa, Google Assistant.
What’s important to understand is that
there are two types of chatbots – the
ones structured by hardcoded
questions/answers and the ones that are
able to learn through Machine Learning.
Onlim GmbH | Chatbot FAQs | www.onlim.com

4. 1. WHAT ARE CHATBOTS
AND HOW DO THEY
WORK?
The first type has a smaller knowledge
base and limited skills. They can only give
correct output based on specific
instructions, meaning the questions asked
must correspond to their set
programming.
Chatbots that are able to semi-
automatically learn can understand
natural language and therefore do not
need as specific commands. That means
bots based on Machine Learning get
smarter with every interaction. The effort
behind these automated systems is of
course much greater.
Onlim GmbH | Chatbot FAQs | www.onlim.com

5. 2. ARE ALL CHATBOTS
BASED ON AI?
As already mentioned, we differentiate
between two types of chatbots: Rule-
based and AI-based chatbots.
With a rule-based chatbot, possible user
queries and potential answers are defined
in advance. If a question is asked that has
not been previously defined, the chatbot
will not be able to assist in answering the
question.
In contrast to rule-based bots, chatbots
based on Artificial Intelligence are able
to process natural language. This is
done with the help of Natural Language
Understanding (NLU).
AI-based chatbots are able to learn
semi-automatically.
Onlim GmbH | Chatbot FAQs | www.onlim.com

6. 3. HOW DO YOU KNOW
IF A CHATBOT IS RIGHT
FOR YOUR BUSINESS?
Chatbots are suitable for many industries
and use cases. They are well-known to be
able to provide excellent customer
service, but there are also some great
examples of chatbots in marketing, sales,
& HR.
Ask yourself these questions before
implementing a chatbot:
How often does your company have
direct customer contact?
Does your customer service receive
recurring requests frequently?
How intensive are your customer
requests?
Which communication channels do
your customers prefer?
What added value can a chatbot
create for your business?
Onlim GmbH | Chatbot FAQs | www.onlim.com

7. 4. HOW CAN CHATBOTS
HAVE BETTER
CONVERSATIONS?
representation. It stores facts in the
form of edges between nodes in a
graph.
In addition, most knowledge graphs
also store the schema of the data.
Knowledge Graphs develop their full
potential, especially with large and
complex data structures.
Two very important factors for the overall
performance of a chatbot are the
structure and quality of the data that are
available for answering questions.
This is where Knowledge Graphs come in.
Knowledge Graph is a synonym for a
special kind of knowledge
Onlim GmbH | Chatbot FAQs | www.onlim.com

8. 4. HOW CAN CHATBOTS
HAVE BETTER
CONVERSATIONS?
When used for chatbots, a Knowledge
Graph offers two direct advantages –
improved data integration and
simultaneous improvement of
conversations.
New data sources can be integrated more
easily since they only have to be brought
to a single specific format and scheme.
Knowledge Graphs also offer increased
flexibility for expanding existing
knowledge.
It is also possible to link several
Knowledge Graphs without any
problems. This allows to build up a
modernly managed corporate
knowledge base, which can be retrieved
via API and voice interfaces using
natural language.
Onlim GmbH | Chatbot FAQs | www.onlim.com

9. 5. HOW MUCH DOES A
CHATBOT COST?
Unfortunately, this question is not as easy
to answer as “How much is a can of
soda?”. The investment that you put into
a chatbot depends on various factors.
Things such as the complexity of the bot,
its AI capabilities, how it is built, technical
integrations, infrastructure, launch &
post-launch support and more have to be
considered when you calculate or
compare the cost of a chatbot.
While you can sometimes get started
for free with very basic bot builders, for
bots built with more advanced bot
builders you often pay setup fees that
can range anywhere from € 1.000 to
€15.000+ and monthly retainers
between € 100 to € 5.000+.
Here’s an overview of our chatbot
pricing.
Onlim GmbH | Chatbot FAQs | www.onlim.com

10. 6. HOW DOES THE
IMPLEMENTATION
PROCESS OF A CHATBOT
LOOK LIKE?
Again this depends on the type of chatbot
and bot builder or service provider that
you chose for your technical
implementation.
At Onlim, we define and implement
individual content together with
customers as well as any necessary
interfaces to data sources. Moreover,
preconfigured modules are available
through our Conversational AI platform.
After the technical setup is done,
thorough tests and optimizations are
done before the chatbot is set live.
Customers can then manage any
chatbot content, analytics and more
through our SaaS platform.
Onlim GmbH | Chatbot FAQs | www.onlim.com

11. 7. HOW LONG DOES THE
IMPLEMENTATION OF A
CHATBOT TAKE?
Our current record is 3 weeks until going
live. On average, we expect a lead time of
6-10 weeks after the formal order.
Onlim GmbH | Chatbot FAQs | www.onlim.com

12. For more
information on
chatbots, voice
assistants and
Conversational AI
download
our Ultimate
Chatbot Guide For
Businesses!
Onlim GmbH | Chatbot FAQs | www.onlim.com

13. At Onlim we help you automate
your customer communication
with Conversational AI.
Learn more about our
CHATBOTS & VOICE
ASSISTANTS at www.onlim.com
AUTOMATING CUSTOMER
COMMUNICATION VIA
CHATBOTS AND VOICE ASSISTANTS
Onlim GmbH | Chatbot FAQs | www.onlim.com