2. Managing Response to Change @akannett @jasonlittle
http://www.versionone.com/pdf/7th-Annual-State-of-Agile-Development-Survey.pdf
2
3. Managing Response to Change @akannett @jasonlittle
What are some examples of
“resistance to change”?
Discuss at your table, put short
responses on sticky notes.
5 minutes
4. Managing Response to Change @akannett @jasonlittle
Change efforts have a lousy track rate.
1995 – and Crawford: 33%
Kotter: 30%
1998 – Turner Procsi: 29%
2005 –
2008 – Mckinsey: 30%
2011 – Standish Group: 34%
http://www.onirik.com.au/media/Whitepapers/Cracking%20the%20Change%20Code%20White%20Paper.pdf
5. Managing Response to Change @akannett @jasonlittle
new status quo old status quo
status quo
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Pr
y
ide
os
tit
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6. Managing Response to Change @akannett @jasonlittle
Rationals “NT”
new status quo old status quo
Guardians “SJ”
status quo
n
a tio
r
Artisans “SP” teg & ice
cha
in ct
a
Pr
os
transforming
idea
Harmonizers “NF”
7. Managing Response to Change @akannett @jasonlittle
http://teresatorres.com/producttalk/wp-content/uploads/2013/01/ladder_of_inference.jpg 7
9. Managing Response to Change @akannett @jasonlittle
We are creatures of habit
“Cells that fire together, wire together.”
Donald Hebb, 1949
10. Managing Response to Change @akannett @jasonlittle
Culture is a sum of the behaviours of
the individuals who interact.
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11. Managing Response to Change @akannett @jasonlittle
The 5 factors that shape
all social interaction.
12. Managing Response to Change @akannett @jasonlittle
We need a volunteer!
http://images5.fanpop.com/image/photos/26100000/The-Shining-jack-nicholson-26184695
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14. Managing Response to Change @akannett @jasonlittle
Different context? Different trigger
15. Managing Response to Change @akannett @jasonlittle
How have you made it easy to do things
differently in your organization?
What triggers did you use?
spark, signal, facilitate?
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16. Managing Response to Change @akannett @jasonlittle
What next?
Options Doing (1) Done
Become Learn to
intentional promote
about change: positive
Simplify, responses.
Decompose
Discuss these
ideas:
@ akannett
@jasonlittle
17. Managing Response to Change @akannett @jasonlittle
1 Understand Change
- Satir Change, Interaction and Human Validation Process Models
- Type and Temperament reaction to change
Prepare for Change
2
- ADKAR, interviews, cultural assessments (OCAI, Schneider),
Kotter Change Model
3 Trigger the Change
- “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban,
Management 3.0, Beyond Budgeting
Manage the Chaos
4
- SCARF, BJ Fogg Model, Lean
Change, Complexity Thinking, STOOS
@akannett @jasonlittle
http://www.agiletransformation.ca Managing Resistance
Responses to Change
18. Managing Response to Change @akannett @jasonlittle
Thanks! Questions?
Andrew Annett @akannett
Jason Little @jasonlittle
www.leanintuit.com
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Editor's Notes
It takes effort to think Our brains minimize effort Heuristics and biases shortcut the need to think We can’t easily overcome emotional responses with rational thought
Facilitate – make behaviour easier – simplify Spark – motivate behaviour (pull with insight) Signal – cue behaviour