Support Driven

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197 SlideShares 21 Followers

197 SlideShares 21 Followers

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Aktuellste Beliebteste SlideShares

Leading distributed support teams

Vor 5 Jahren • 60 Aufrufe

What it takes to relinquish unrealistic expecations

Vor 5 Jahren • 68 Aufrufe

Stressful high volume of tickets solved by fun, targeted teams

Vor 5 Jahren • 70 Aufrufe

All hands on deck: getting everyone to buy into whole company support

Vor 5 Jahren • 67 Aufrufe

Internal communications cookbook: three proven recipes to feed information to other departments

Vor 5 Jahren • 88 Aufrufe

Artificial intelligence in customer service -- what are the options and what is to come

Vor 5 Jahren • 47 Aufrufe

How to turn flexible work hours into rock solid chat support

Vor 5 Jahren • 57 Aufrufe

Win win situation: how to drive customer loyalty with effective support career paths

Vor 5 Jahren • 69 Aufrufe

"If i were you i would..." -- a practical approach to customer success in a technical role

Vor 5 Jahren • 42 Aufrufe

Using automation to make your job easier

Vor 5 Jahren • 48 Aufrufe

Automation in customer support, or how i learned to stop worrying and love the bot

Vor 5 Jahren • 44 Aufrufe

Mistakes, lessons learned, and tricks after 500 video chat & screen sharing support sessions

Vor 5 Jahren • 378 Aufrufe

Learnings from building a self-driven and empowered support team

Vor 5 Jahren • 50 Aufrufe

Everybody helps: the evolution of all hands support

Vor 5 Jahren • 50 Aufrufe

Scale your skills: finding a balance between numbers and talent

Vor 5 Jahren • 57 Aufrufe

How to keep KPIs meaningful to your customer support team

Vor 5 Jahren • 91 Aufrufe

Drive impact by niching down and communicating better

Vor 5 Jahren • 143 Aufrufe

Building a local support driven community in a city you don't even live in

Vor 5 Jahren • 28 Aufrufe

Your future ceo could be doing tickets now

Vor 5 Jahren • 47 Aufrufe

How to communicate you are invaluable when people still think it's just support

Vor 5 Jahren • 64 Aufrufe