Support Driven

21 Followers

197 SlideShares 21 Followers

197 SlideShares 21 Followers

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Aktuellste Beliebteste SlideShares

STEP AWAY FROM THE SCREEN: THE VALUE OF MEETING CUSTOMERS IN PERSON - MARGOT DA CUNHA

Vor 7 Jahren • 169 Aufrufe

GROWING PAINS: WHY SUPPORT QUALITY SCALES UP... OR SLIDES DOWN - MAT PATTERSON

Vor 7 Jahren • 99 Aufrufe

CONNECTING CUSTOMER SUPPORT AND REVENUE: BRIDGING THE GAP WITH DATA - GRAHAM MURPHY

Vor 7 Jahren • 227 Aufrufe

SEEING RED: DESIGNING THE AGENT EXPERIENCE WITH DATA - BETH HALEL TRAME

Vor 7 Jahren • 110 Aufrufe

PREDICTING YOUR TEAM'S CAPACITY AND PREVENTING BURNOUT - JUSTIN GRENIER

Vor 7 Jahren • 220 Aufrufe

YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN

Vor 7 Jahren • 165 Aufrufe

SURPRISE! YOU'RE ALSO A SALESPERSON (LIKE IT OR NOT) - KARL PAWLEWICZ

Vor 7 Jahren • 82 Aufrufe

LEADING AS AN INTROVERT - JUSTIN REIST

Vor 7 Jahren • 116 Aufrufe

HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHIN

Vor 7 Jahren • 80 Aufrufe

HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE

Vor 7 Jahren • 1880 Aufrufe

FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO

Vor 7 Jahren • 323 Aufrufe

WHEN AND HOW TO BREAK UP WITH ABUSIVE CUSTOMERS - LANCE CONZETT

Vor 7 Jahren • 320 Aufrufe

CASTING SUPPORT ENGINEERS: AUDITIONING TO CREATE YOUR DREAM TEAM - KAREN ARNOLD

Vor 7 Jahren • 186 Aufrufe

NEVER A STRAIGHT LINE: CREATING A CAREER IN TECH - ELIZABETH TOBEY

Vor 7 Jahren • 134 Aufrufe