Support Driven

21 Followers

197 SlideShares 21 Followers

197 SlideShares 21 Followers

customer support customer service sdx2018 sdx supportdriven sdexpo supconf supconfnyc2016 sdsummit support management leadership development leadership #sdsummit hiring remote outsourcing d&i diversity inclusion product management product development customer relationship management onboarding software saas business model csat qa

Aktivität
Info

NEVER A STRAIGHT LINE: CREATING A CAREER IN TECH - ELIZABETH TOBEY

Vor 7 Jahren • 134 Aufrufe

CASTING SUPPORT ENGINEERS: AUDITIONING TO CREATE YOUR DREAM TEAM - KAREN ARNOLD

Vor 7 Jahren • 186 Aufrufe

WHEN AND HOW TO BREAK UP WITH ABUSIVE CUSTOMERS - LANCE CONZETT

Vor 7 Jahren • 320 Aufrufe

FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO

Vor 7 Jahren • 323 Aufrufe

HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE

Vor 7 Jahren • 1873 Aufrufe

HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHIN

Vor 7 Jahren • 80 Aufrufe

LEADING AS AN INTROVERT - JUSTIN REIST

Vor 7 Jahren • 116 Aufrufe

SURPRISE! YOU'RE ALSO A SALESPERSON (LIKE IT OR NOT) - KARL PAWLEWICZ

Vor 7 Jahren • 82 Aufrufe

YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN

Vor 7 Jahren • 165 Aufrufe

PREDICTING YOUR TEAM'S CAPACITY AND PREVENTING BURNOUT - JUSTIN GRENIER

Vor 7 Jahren • 220 Aufrufe

SEEING RED: DESIGNING THE AGENT EXPERIENCE WITH DATA - BETH HALEL TRAME

Vor 7 Jahren • 110 Aufrufe

CONNECTING CUSTOMER SUPPORT AND REVENUE: BRIDGING THE GAP WITH DATA - GRAHAM MURPHY

Vor 7 Jahren • 227 Aufrufe

GROWING PAINS: WHY SUPPORT QUALITY SCALES UP... OR SLIDES DOWN - MAT PATTERSON

Vor 7 Jahren • 99 Aufrufe

STEP AWAY FROM THE SCREEN: THE VALUE OF MEETING CUSTOMERS IN PERSON - MARGOT DA CUNHA

Vor 7 Jahren • 167 Aufrufe

FROM TRANSACTIONS TO PARTNERSHIPS - CHRIS HARDIE

Vor 7 Jahren • 220 Aufrufe

CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ

Vor 7 Jahren • 180 Aufrufe

WHERE TO NEXT? EVALUATING OPPORTUNITIES FOR GROWTH - CAMILLE ACEY

Vor 7 Jahren • 208 Aufrufe

ROCKING YOUR SEAT AT THE BIG TABLE - ROB BAILEY

Vor 7 Jahren • 440 Aufrufe

FEELING SMUG: BUILDING A CAREER AT ONE COMPANY - BEN MACASKILL

Vor 7 Jahren • 139 Aufrufe

From 12 to 2,000: Navigating relationships post acquisition - Jake Bartlett

Vor 7 Jahren • 336 Aufrufe

Building a Support Community (or how I turned out to be an accidental networking genius) - Lisa Hunt

Vor 7 Jahren • 210 Aufrufe

Learning & Managing with Peer Reviews - Mike Stone

Vor 7 Jahren • 62 Aufrufe

Why Liberal Arts Majors Make the Best Support Agents - Jessie Squires

Vor 7 Jahren • 66 Aufrufe

Boundaries and Burnout - Giovanna Allegretti

Vor 7 Jahren • 51 Aufrufe

Perfecting your hiring process by applying your values - Micah Bennett

Vor 7 Jahren • 316 Aufrufe

Staying Human in an AI world - Peter Shin

Vor 7 Jahren • 87 Aufrufe

Swipe Right For the Perfect Job - Kendall Burke

Vor 7 Jahren • 97 Aufrufe

We Thought it Would Never Happen to Us: How to Maintain Your Team Culture when Shit Hits the Fan - Erin McCaul

Vor 7 Jahren • 52 Aufrufe

Supporting The Experts - Anna Nagy

Vor 7 Jahren • 432 Aufrufe

Being a Social Person in a Remote World: How does one cope? - Kallen Bakas

Vor 7 Jahren • 111 Aufrufe

Discover the secret formula to building, scaling, and managing a remote support team by Mark Bangerter

Vor 4 Jahren • 75 Aufrufe

Supporting Support Team Discovery Circle

Vor 4 Jahren • 53 Aufrufe

Growth Rubrics and How To Make 'Em worksheets

Vor 4 Jahren • 122 Aufrufe

customer support customer service sdx2018 sdx supportdriven sdexpo supconf supconfnyc2016 sdsummit support management leadership development leadership #sdsummit hiring remote outsourcing d&i diversity inclusion product management product development customer relationship management onboarding software saas business model csat qa