Support Driven

21 Followers

197 SlideShares 21 Followers

197 SlideShares 21 Followers

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Aktuellste Beliebteste SlideShares

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Professional Network

Vor 4 Jahren • 394 Aufrufe

Grace Antonio: Why You Shouldn't Always Hire For Culture Fit

Vor 4 Jahren • 169 Aufrufe

Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?

Vor 4 Jahren • 133 Aufrufe

Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team To Change Their Hours

Vor 4 Jahren • 146 Aufrufe

Nykki Yeager: Motivate Your Team With Individual Performance Metrics

Vor 4 Jahren • 170 Aufrufe

Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Months As a Manager

Vor 4 Jahren • 159 Aufrufe

Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From English-only To 6+ Languages

Vor 4 Jahren • 248 Aufrufe

Louise Draper: Measure the Success of Your Self-Service Offerings

Vor 4 Jahren • 232 Aufrufe

Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!

Vor 4 Jahren • 64 Aufrufe

Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and Humanely Addressing Underperforming Employees

Vor 4 Jahren • 86 Aufrufe

Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources the Whole Team Uses

Vor 4 Jahren • 77 Aufrufe

Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps You Support Your Support Team

Vor 4 Jahren • 70 Aufrufe

Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).

Vor 4 Jahren • 99 Aufrufe

Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships With Your Peers by Matt Dale

Vor 4 Jahren • 64 Aufrufe

Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas

Vor 4 Jahren • 47 Aufrufe

Growth Rubrics and How To Make 'Em by Danna Sampson

Vor 4 Jahren • 60 Aufrufe

You don't pwn me by Sarah Betts

Vor 4 Jahren • 116 Aufrufe

Tech Stacks In A Successful Contact Center by Ramon Icasiano

Vor 4 Jahren • 89 Aufrufe

Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine

Vor 4 Jahren • 169 Aufrufe

Stories about numbers; driving business-wide understanding about data through narrative by Matt Dale

Vor 4 Jahren • 87 Aufrufe