Support Driven

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197 SlideShares 21 Followers

197 SlideShares 21 Followers

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Aktuellste Beliebteste SlideShares

How to Scale the Care by Aurore Lanchart

Vor 4 Jahren • 40 Aufrufe

Leadership Skills in Non-Leadership Roles by Dennis Padiernos

Vor 4 Jahren • 54 Aufrufe

Get your "Sheet" together! -- Incident Comms Plan Worksheet

Vor 4 Jahren • 83 Aufrufe

Top 5 Incident Communication Tips by Jake Bartlett

Vor 4 Jahren • 211 Aufrufe

Putting Proactive Customer Service Into Practice by Alex Gadd

Vor 4 Jahren • 108 Aufrufe

Instant Resolution: From 1% To 20% by Andrea Silas

Vor 4 Jahren • 22 Aufrufe

A Dashboard Will Talk To You If You're Willing To Listen To It by Ankitha Harinath

Vor 4 Jahren • 42 Aufrufe

Learnings From Experimenting "Agile Inspired" Methodologies In Customer Support by Benoit gagnon expo 2019

Vor 4 Jahren • 82 Aufrufe

Are Your Customers Finding Your Help Articles? by Chris Todd

Vor 4 Jahren • 37 Aufrufe

Provide Help Where It's Needed: Working Cross-Functionally To Build Customer-Centric Support by Craig Stoss

Vor 4 Jahren • 27 Aufrufe

To Bot Or Not? by Deon Nicholas

Vor 4 Jahren • 78 Aufrufe

Think Like A Designer: 5 Key Strategies To Successfully Re-Vendor by Drue Thomas

Vor 4 Jahren • 50 Aufrufe

Providing Chat Support On A Small Team (Without Making Your Team Or Your Customers Miserable) by Emily Chapman

Vor 4 Jahren • 70 Aufrufe

Don't Blame the User: A Human-Centered Approach to Support and Design by Erin Grace

Vor 4 Jahren • 31 Aufrufe

How To Create Meetings Your Team Want To Attend by Jo Massie

Vor 4 Jahren • 60 Aufrufe

The Scariest 5-Letter Word in Support (S****) by Jon Coon

Vor 4 Jahren • 92 Aufrufe

The Future of Customer Support Depends on You by Kristen Zuck

Vor 4 Jahren • 37 Aufrufe

Discover the Secret Formula To Building, Scaling, and Managing A Remote Support Team by Mark Bangerter

Vor 4 Jahren • 31 Aufrufe

What I Learned From Talking To 200+ Support Teams About Conversation Reviews (Or "QA") by Martin Kõiva

Vor 4 Jahren • 24 Aufrufe

Automated Customer Service: The Quick-Win Strategy by Puneet Mehta

Vor 4 Jahren • 39 Aufrufe