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AllFacebook Conference   Stefan Laengin
Berlin, 05.12.2011       VP Europe, Adtelligence
SOCIAL WEB TECHNOLOGY FOR DATA DRIVEN ADVERTISING




                    Social network                                      Social
                                          Sell Side Platform                                 Real time insights
                   trading desk for                                personalization
                                            for publishers                                     and research
                     advertisers &                                    engine for
                       agencies                                      ecommerce


  ADTELLIGENCE
   Platform
                                                DATA FUSION LAYER
                                                            Business             Billing &           Analytics &
                 Social Targeting     Ad Serving          Intelligence           Payment             Reporting
Enabling
Personalization
Through
Facebook Connect
PERSONALIZATION


Custom Web Pages are
delivered to individuals based
on explicid or inferred inputs.
SOCIAL COMMERCE
              PERSONALIZATION
Social Commerce




Helping people                    ...and connect where they buy.
buy where they connect...
WHY PERSONALIZATION MATTERS

Enabled by external tools allows retailers to increase relevance

          More Relevance
          More Revenue
through activities like matching cross-sells to customers based on
interests or customizing clickstream paths based on previous
purchase, visit histories, etc.
HOW IT WORKS




          INPUT               ALGORITHM                 OUTPUT




          Time on Site        Collaborative filtering     Personalized
       Keyword Searches         Choice modeling              Products
       Customer Reviews        Simple data mining             Offers
           Location ID                etc.                   Designs
       Product attributes                                  Information
      Merchant-driven rules                                  Usability
      Clicks, Sales, Margin                                 Functions
          External Data                                 Recommendations
FACEBOOK CONNECT MAKES YOUR LIFE EASIER...




                                                          Shop
                     Social                              baskets
                    networks
                                  CRM           Data
                                  data       exchanges
...EXPANDS RANGE OF PERSONALIZATION..




           INPUT                        ALGORITHM                 OUTPUT




            Time on Site                Collaborative filtering     Personalized
        Keyword Searches                  Choice modeling              Products
        Customer Reviews                 Simple data mining             Offers
            Location ID                         etc.                   Designs
        Product attributes                                           Information
       Merchant-driven rules                                           Usability
       Clicks, Sales, Margin                                          Functions
           External Data                                          Recommendations
         Interests & Likes                                         Friends activity
         Demografic data                                           Friends opions
              Activities                                           Friends reviews
         Friends/Network                                            Friends likes
... AND ENABLES MARKET RESEARCH
1   2




3   4
Companies
already started.
Customize?
What`s about
OUTPUT
                           delivering
                         personalized
  Personalized
    Products
      Offers
     Designs
                    products, designs,
     Moduls
     Usability
    Functions
Recommendations
                       functions, etc?
 Market research
 Friends activity
 Friends opions
 Friends reviews
  Friends likes
Facebook Login or
    Sign up
                    Experience a
                    website tailored
                    to you.
AND:

Users
want it!
           Source: North American Technographics®
OUTSTANDING RESULTS


 Conversions
New Customers




                                                                             328%
                                             191%             221%
                            146%
       A/B Testing   114%




                                                                                    Time:~12 weeks



                               Live data from one of our German eCommerce clients
BUT:

„Ich glaube Ihnen die Wirkung und den Nutzen
von Facebook Connect - aber das ist für uns nicht
relevant - nur knapp 4% loggen sich über Social
Sign-On ein.“ Big German ECommerce Website
THE BENEFITS AGAIN

MORE INSIGHTS
MORE RELEVANCE
= MORE REVENUE
The question is not
how many connectors
we have now - if
Facebook Connect is
beneficial we should
incentivize the
Sign-On.
Enabling
Perzonalization
Through
Facebook Connect
brings you higher
performance!
THANK YOU

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Connect - Enabling Personalization through Facebook Connect (by Stefan Laengin)

  • 1. AllFacebook Conference Stefan Laengin Berlin, 05.12.2011 VP Europe, Adtelligence
  • 2. SOCIAL WEB TECHNOLOGY FOR DATA DRIVEN ADVERTISING Social network Social Sell Side Platform Real time insights trading desk for personalization for publishers and research advertisers & engine for agencies ecommerce ADTELLIGENCE Platform DATA FUSION LAYER Business Billing & Analytics & Social Targeting Ad Serving Intelligence Payment Reporting
  • 4. PERSONALIZATION Custom Web Pages are delivered to individuals based on explicid or inferred inputs.
  • 5. SOCIAL COMMERCE PERSONALIZATION
  • 6. Social Commerce Helping people ...and connect where they buy. buy where they connect...
  • 7. WHY PERSONALIZATION MATTERS Enabled by external tools allows retailers to increase relevance More Relevance More Revenue through activities like matching cross-sells to customers based on interests or customizing clickstream paths based on previous purchase, visit histories, etc.
  • 8. HOW IT WORKS INPUT ALGORITHM OUTPUT Time on Site Collaborative filtering Personalized Keyword Searches Choice modeling Products Customer Reviews Simple data mining Offers Location ID etc. Designs Product attributes Information Merchant-driven rules Usability Clicks, Sales, Margin Functions External Data Recommendations
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. FACEBOOK CONNECT MAKES YOUR LIFE EASIER... Shop Social baskets networks CRM Data data exchanges
  • 14. ...EXPANDS RANGE OF PERSONALIZATION.. INPUT ALGORITHM OUTPUT Time on Site Collaborative filtering Personalized Keyword Searches Choice modeling Products Customer Reviews Simple data mining Offers Location ID etc. Designs Product attributes Information Merchant-driven rules Usability Clicks, Sales, Margin Functions External Data Recommendations Interests & Likes Friends activity Demografic data Friends opions Activities Friends reviews Friends/Network Friends likes
  • 15. ... AND ENABLES MARKET RESEARCH
  • 16.
  • 17. 1 2 3 4
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 25. What`s about OUTPUT delivering personalized Personalized Products Offers Designs products, designs, Moduls Usability Functions Recommendations functions, etc? Market research Friends activity Friends opions Friends reviews Friends likes
  • 26. Facebook Login or Sign up Experience a website tailored to you.
  • 27. AND: Users want it! Source: North American Technographics®
  • 28.
  • 29.
  • 30.
  • 31. OUTSTANDING RESULTS Conversions New Customers 328% 191% 221% 146% A/B Testing 114% Time:~12 weeks Live data from one of our German eCommerce clients
  • 32. BUT: „Ich glaube Ihnen die Wirkung und den Nutzen von Facebook Connect - aber das ist für uns nicht relevant - nur knapp 4% loggen sich über Social Sign-On ein.“ Big German ECommerce Website
  • 33. THE BENEFITS AGAIN MORE INSIGHTS MORE RELEVANCE = MORE REVENUE
  • 34. The question is not how many connectors we have now - if Facebook Connect is beneficial we should incentivize the Sign-On.