Increasing the Data Quality in CRM

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Uniserv

Arlanis salesforce.com Customer Day 2010

Business

Who is UNISERV? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

UNISERV – (Small) extract from customer references

UNISERV – Fields of application of data quality solutions Analytical business applications CPM BI / BDW Data migration Compliance Dialogue / Direct marketing Data integration MDM / CDI Operative Business Applications ERP CRM eBusiness

Typical quality problems for customer data ,[object Object],[object Object],[object Object]

Incorrect customer data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Obsolete customer data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Duplicates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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International address validation France Italy Switzerland Austria Germany Canada USA Norway Poland Denmark Sweden Finland UK Portugal Spain Netherlands Luxembourg Belgium Brazil Russia Czech Rep. Hungary Slovakia Global solution for ~ 240 countries

Securing the data quality in a closed cycle

Data quality audit at www. data - quality -on- demand . com ,[object Object],[object Object],[object Object],[object Object]

Database cleansing at www. data - quality -on- demand . com ,[object Object],[object Object],[object Object],[object Object]

Check for new entries and changes ,[object Object],[object Object],[object Object],[object Object]

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Data quality functions were already being provided as services for Unix, Windows and Linux, before the analysts of Gartner had invented the term SOA. For the most part, technical reasons were the decisive factor for this architecture. In addition to this, the implementation of service-oriented architectures results in new and changed requirements for data quality services and also increases the opportunities and benefits which they can create.

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Increasing the Data Quality in CRM

1. Increasing the data quality in CRM Arlanis salesforce.com Customer Day 2010

3. UNISERV – (Small) extract from customer references

4. UNISERV – Fields of application of data quality solutions Analytical business applications CPM BI / BDW Data migration Compliance Dialogue / Direct marketing Data integration MDM / CDI Operative Business Applications ERP CRM eBusiness

5. UNISERV – Fields of application of data quality solutions Analytical business applications CPM BI / BDW Data migration Compliance Dialogue / Direct marketing Data integration MDM / CDI Operative Business Applications ERP eBusiness CRM

10. "Intelligent" solution for duplicate check KFZ Werkstatt A. Müller Ringstr. 12 12345 B-Stadt Anton Müller Ringstr. 12 12345 B-Stadt Autohaus am Ring Ringstr. 12 12345 B-Stadt similar similar not different KFZ Werkstatt A . Müller Ringstr. 12 12345 B-Stadt Auto haus am Ring Ringstr. 12 12345 B-Stadt Anton Müller Ringstr. 12 12345 B-Stadt

11. International address validation France Italy Switzerland Austria Germany Canada USA Norway Poland Denmark Sweden Finland UK Portugal Spain Netherlands Luxembourg Belgium Brazil Russia Czech Rep. Hungary Slovakia Global solution for ~ 240 countries

12. Securing the data quality in a closed cycle

13.

14.

15.

Increasing the Data Quality in CRM

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Increasing the Data Quality in CRM