With the Total Quality Management Toolbox (TQM) for PowerPoint, you optimize the product and process quality of your business. Common management and analysis methods are presented and applications such as graphs and matrices are provided to be implemented. TQM is the planning and integrating of all people and processes of a company for constant improvement of product and process quality services tailored to customer satisfaction. Corporate managers who want to uphold the TQM philosophy face the challenge of always maintaining a total perspective. Thus, quality assurance refers to the main principle, not only in the products whose quality is rated by the customer, but also by essentially generating their processes and employees. http://www.presentationload.com/toolbox-tqm.html

1. PREMIUM POWERPOINT SLIDES
Management Toolbox
Total quality

2. TOTAL QUALITY
MANAGEMENT - TOOLBOXPOWERPOINT TEMPLATE

3. An organization-wide program that
integrates all functions and processes of
the business so that design, planning,
production, distribution and services
are focused on maximizing customer
satisfaction through continued
improvement.
Gary Dessler (Autor in Human Resource Management)

4. TOTAL QUALITY MANAGEMENT - PYRAMID
TQM is an integrative management philosophy for the
continuous improvement of product and process quality
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5. DIN EN ISO 9001
The DIN EN ISO 9001 certification demonstrates if you have established an
effective quality management system.
ISO 9001 is a set of international standards for
quality management systems.
Companies that meet the requirements of that
standard can be registered as IS0 900.
ISO 9000 series consists of 3 documents:
 ISO 9000:2005; fundamentals
 ISO 9001:2008; requirements
 ISO 9004:2000; guidelines for performance
improvements

6. PARETO CHART
Pareto charts rate issues according to importance and frequency by prioritizing
specific problems or causes in a manner that facilitates problem solving
processes.
220
190
60
30 20
0%
20%
40%
60%
80%
100%
0
100
200
300
400
500
Salaries Equipment Transport Phone/Fax Supplies

7. CHECK SHEET (TALLY SHEET)
The check sheet is a simple document that is used for collecting data in real-time
and at the location where the data is generated.
ERROR TYPE / REASON
COUNT / CHECK
SUBTOTAL
Mon. Tues. Wen. Thu. Fri.
1. Description //// // // //// // //// / 22
2. Description // /// // /// //// / 16
3. Description //// / //// //// / //// // 23
4. Description //// / /// //// // /// 19
…
…
…
Grand Total 16 9 13 18 22 80
PRODUCT <product name> ID R123 NUMBER INSPECTED 265
STAGE Final Inspection DATE 12th Jan CHECKED BY John Doe

8. 210 270
500
800
1300
1300
1000
1200
Description 1
Description 2
Description 3
Description 4
Description 5
Description 6
Description 7
Description 8
3D PIE CHART
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A circular chart divided in several parts which represent the sum of the collected
data. The bigger the slice, the higher the number/ percentage.

9. 3D COLUMN CHART
Column charts are useful for showing data changes
over a period of time or for illustrating comparisons.
Text 1 Text 2 Text 3 Text 4 Text 5 Text 6 Text 7 Text 8
20
25
35
30
45
50
40
65

10. 0
1
2
3
4
5
6
7
8
9
Jan May Sep Jan May Sep
Values
Months
Rate %
Observe Trend
Data Line 1
Average
Data Line 2
Data Line 3
RUN CHART (TREND CHART)
A run chart is used to display observed data in a time sequence representing
aspects of the output of manufacturing or other business processes.

11. RADAR CHART/ SPIDER CHART
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2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Series 1 Series 2
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own text will look when you replace
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12. MATRIX CHART – Y-SHAPED
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The y-shaped matrix shows the relationships between customer requirements,
internal process metrics and the departments involved
INTERNAL PROCESS MATRIX
Production capacity
Inventory levels
Order lead time
Carrier performance
Primary relationship
Secondary relationship
Minor relationship

13. SIPOC ANALYSIS
The SIPOC diagram (Suppliers, Inputs, Process, Outputs and Customers) shows the
business continuum from supplier to customer.

14. QUALITY CIRCLE
 a group of employees or workers who meet
regularly to solve work-related problems
 led by a supervisor (or selected team leader)
that is trained to identify, analyze and solve
problems
 solutions will be presented to management in
order to improve the performance of the
organization
 typical topics are improving occupational
safety and health, improving product design as
well as improvement of the
workplace and manufacturing processes
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The term quality circle derives from the concept of PDCA (Plan, Do, Check, Act) circles developed by
Dr. W. Edwards Deming and was first established in Japan in 1962 by Kaoru Ishikawa.

15. KAIZEN
Kaizen is a Japanese term meaning “improvement“ or “change for the better.“
This concept focuses on continuous improvement of all company processes.
Customer Orientation
Total Quality Control/Six Sigma
Robotics
Quality Circles
Suggestion System
Automation
Discipline at the Workplace
Total Productive Maintenance (TPM)
Kanban
Quality Improvement
Just -in-Time (JIT)
Zero Defects
Small-Group Activities
Cooperative Labor-Management Relations
Productivity Improvement
New Product Development
KAIZEN

16. MYSTERY SHOPPING
Mystery shopping is a technique used to measure the quality of products and
services and to gather information about important processes.
Implementation
and coaching
Set measurable standards
Measure target
achievement/repeat
shopping experience
Define strategic objectives
Assessment :
report results and develop
action plan and new
targets
Hire and train mystery
shoppers; collect
information/ evaluation
Analyze gathered
information and gaps in
the service delivery

17. TOTAL PRODUCTIVE MAINTENANCE
TPM is a technique that uses the entire work force to make the most effective use
of equipment and existing production structures.
TPM
EIGHT KEY STRATEGIES OF TOTAL PRODUCTIVE MAINTENANCE
FocusedImprovements
AutomotiveMaintenance
PlannedMaintenance
EducationandTraining
EarlyEquipmentManagement
QualityMaintenance
OfficeTotalProductive
Maintenance
SafetyandEnvironmental
Management

18. 3D GRAPHIC

20. Quality means doing
it right when no
one is looking.
Henry Ford

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