Measuring People, Process and System

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Jeremy Cheng

Measuring Business Strategy through People, Process & System

Business

Attitude Knowledge Skill Care Reward Inventory
Costing &
Pricing
Sales &
Marketing
Branding P&L Simplicity Effectiveness
Maintenance
& Security
Cost Scale up Review
Approval &
Validation
Satisfaction Return Sharing
20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20%
Attitude Knowledge Skill Care Reward Inventory
Costing &
Pricing
Sales &
Marketing
Branding P&L Simplicity Effectiveness
Maintenance
& Security
Cost Scale up Review
Approval &
Validation
Satisfaction Return Sharing
Process (Operation) Strategy System Strategy Customer Feedback
Competitors
KPI Questionnaires &
Points
Product/S
ervices
Product
Segment
Target
Customer
People Strategy
System Strategy Customer FeedbackProduct/S
ervices
Product
Segment
Target
Customer
People Strategy Process (Operation) Strategy

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Measuring People, Process and System

1. Attitude Knowledge Skill Care Reward Inventory Costing & Pricing Sales & Marketing Branding P&L Simplicity Effectiveness Maintenance & Security Cost Scale up Review Approval & Validation Satisfaction Return Sharing 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% Attitude Knowledge Skill Care Reward Inventory Costing & Pricing Sales & Marketing Branding P&L Simplicity Effectiveness Maintenance & Security Cost Scale up Review Approval & Validation Satisfaction Return Sharing Process (Operation) Strategy System Strategy Customer Feedback Competitors KPI Questionnaires & Points Product/S ervices Product Segment Target Customer People Strategy System Strategy Customer FeedbackProduct/S ervices Product Segment Target Customer People Strategy Process (Operation) Strategy

Measuring People, Process and System

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