C3Africa

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9 SlideShares 19 Followers

9 SlideShares 19 Followers

call contact centre consulting call centers benchmark audit intelligence marketing research training media business trends contact center customer management call centre contact centre benchmarking contact centres call centres centres bpo center baseline tends paper white africa south advice up start optimisation (call)

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Rod Jones Contact Centre Optimisation Trends 200811

Vor 15 Jahren • 429 Aufrufe

C3 Africa Marketing Services

Vor 14 Jahren • 436 Aufrufe

Rod Jones - An Introduction To KPO June 09

Vor 14 Jahren • 579 Aufrufe

Rod Jones MasterClass - World Class Call Centres - The Key Strategic Issues - Updated at 31 Nov 09

Vor 14 Jahren • 5371 Aufrufe

Contact Centre Optimisation Trends

Vor 14 Jahren • 1285 Aufrufe

Contact Centre Auditing, Baselining & Benchmarking

Vor 14 Jahren • 2133 Aufrufe

C3Africa Audit Presentation

Vor 14 Jahren • 459 Aufrufe

Contact Centres: Global and Regional Trends – Sept 2009

Vor 14 Jahren • 767 Aufrufe

31 Nov 09 - Call Centre Standards and Benchmarking

Vor 14 Jahren • 1872 Aufrufe

call contact centre consulting call centers benchmark audit intelligence marketing research training media business trends contact center customer management call centre contact centre benchmarking contact centres call centres centres bpo center baseline tends paper white africa south advice up start optimisation (call)