Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges

1. DIGITAL WORKPLACE
FRAMEWORK
Enterprise 2.0 Summit
Paris, 20.02.2013
Stephan Schillerwein, Research Principal
sschillerwein@infocentricresearch.com, @IntranetMatters

2. The 1st Misconception about Digital Workplaces
Digital Work
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3. Digital
-Place
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4. Outline of the talk
Why?
What?
How?
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5. Business Case
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6. Focus of the past: Functionality
Every system has its role to play ...
Intranet Email Collaboration ...
• Function A • Function C • Function E • ...
• Function B • Function D • Function F • ...
• ... • ... • ... • ...
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7. … which got us here …
Economy
Organizational
U.S. economy loses $900b
performance down by 29%
to $1.5t a year
underperformance in dealing
UK economy loses with complexity
£67b a year
Employees
More than half of
Searching takes up to 2 hours 70% of customer agents
information needed not
per day lack information
searchable
Important information
hard to find for 1 in 2 1 in 3 searches not
Hidden cost $14k per 25% time loss due successful
employee/year to overload
Management
63% make critical
information not 86% not prepared for
decisions w/o being
available in time information risk issues
informed
1 in 2 lacks cross- 1 in 2 managers
40% use wrong overloaded with
organizational
information information
information
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8. Questions we never seemed to ask
• «What is the nature of work in a
post-industrial age?»
• «How do we deal with resources
that we have in over-abundance?»
• «What tasks matter most for the
success of our company?»
Picture credits: Long Tail: http://commons.wikimedia.org/wiki/File:Long_tail.svg
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9. Market differentiators in the 21st century
Key success factors are based on core capabilities
• Innovation
• Collaboration Customer
• Networking Relationship
• Projects
• Transformation
• Agility
• Productivity
• Process-
Improvement Operational Product
Excellence Leadership
• Ability to Change
• Creating Culture
• Deriving value
from information
• Learning
organisation Employee
• ... Relationship
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10. Information
Work
Generic, collaborative, knowledge intense,
creative, analytic, ... information-related tasks
(that are generally left to their own fate)
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11. Information Work, ca. 2013
Picture credit: http://en.wikivisual.com/index.php/20th_century
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12. Scope
Picture credits: «Old Toolbox» by Neerav Bhatt, http://www.flickr.com/photos/neeravbhatt/5301713701/
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13. Date of retrieval: 11.03.2013
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14. “A virtual workplace is a workplace
that is not located in any one
physical space.”
http://en.wikipedia.org/wiki/Virtual_workplace

15. The 2nd Misconception about Digital Workplaces
Digital Workplace
= Intranetplus
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16. From the perspective of
the employee and his tasks
A Digital Workplace is the enabling
technology for new ways of
working that bring out the best in
people – individually, in teams and
entire organizations – for a post-
industry age

17. The Scope of the Digital Workplace
An Overview of the core that covers the type of work that matters
Generic CORE Services Specific CORE Services
GENERIC PROCESS SUPPORT SPECIFIC PROCESS SUPPORT
Workflows (BPM) Dashboards Customer Related Processes
Case Management Self Service Processes
Product Related Processes
PROJECT MANAGEMENT
Employee Related Processes
Project planing Project Portfolio Management
Project delivery Operational Excellence Related Processes
WORKING TOGETHER …
Collaboration, Communities, Messaging & Profiles & Networking , Ideas & Innovation,
Conferencing, Social Media Decission support, Issue Management
INFORMATION MANAGEMENT
Content Management, Forms & List Document & Records Management,
Management, Media Asset Management Paper In-/Output, eLearning
Employee Control Centre
Activity Management
Universal Inbox
Infrastructure & Cross-system functions
Roles & Rights Management Search Analytics & Reporting
Personalisation Intelligent Filtering Custom Development
Channels & devices Meta- & Masterdata Management Integration of Applications
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18. Digital Workplace Strategy Radarchart
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19. From basic Intranets to the Digital Workplace
An Intranet & Digital Workplace Maturity Modell Mid-/long-
term Vision
Industry Stages 4 and beyond:
average Innovators
Full Digital Workplace
Business Value
• Holistic process
Stage 3: support throughout
and beyond the
Basic Digital Workplace
organization
• “Meta functionality”
• Advanced Social
(e.g. Social, Collabor-
Stage 2: Collaboration
ation, …) integrated in
Extended Intranet • Advanced integration
all components
& applications
• Context and intelligent
• Basic Social Media & • Strong people profiles
filtering
Collaboration • Advanced and more
• Near seamless
Stage 1: • Generic process specific process
integration
support support, e.g project,
Basic Intranet • Universal Inbox
• Extended people innovation and front-
• Continual reshaping of
profiles line management
• News • Enterprise search
the organization
• Enhanced applications •
• Information library • Support any kind of
Change, Culture &
& Integration
• Employee self-service information
Engagement driver
• Personalization •
• Simple applications •
…
Maturity
…
Focus
Providing Information Enabling generic Specific Work Support Business Transformation
Interaction
Portal Other, specific
Collaboration
Techno-
logies
Documents
Search
Content
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20. Infocentric
Reshaping Digital, Transforming Business
Infocentric is an innovative consulting, software and research company
based in Baden, Switzerland. From intranets to digital workplaces,
from corporate websites to cross- and multichannel communication, from
collaboration to enterprise content management – a team of 45 employees
covers the entire spectrum of information management and online media.
As a dynamic, mid-sized consulting company with highly experienced
and dedicated specialists, Infocentric has helped 100+ satisfied customers,
medium and large and across all industries.
Our professional services reflect the full project lifecycle ranging from
strategy definition, conceptual design to usability, governance, architecture,
implementation and control of digital instruments under operational
conditions.
20 Company Presentation | Sales | January 2013

21. THANK YOU.
Infocentric Research AG
Stadtturmstrasse 10
CH-5400 Baden
t +41 56 210 01 20
f +41 56 210 01 21
infocentricresearch.com