Communicate Body Language Skills Notes

1. BASICs
FCommunication
Skills
By

2. Good Communication is the lifeblood of organizations.
Good Communicators make much better managers.
 To Communicate Clearly you should have a clear target
which you want to achieve.
 Any Communication Process Goes as Follows…
Let’s Work Towards Better
Communication.
Collect
Information Discussion Understanding
Achieve
Goals

3. Methods Of Communication.
Basics Of Organizations
Permanent & Accessible.
Letters
Repots
Memos
Written
Day to day Basis
Immediate.
Conversations
Interviews
Meetings
Spoken
Depend on positive or negative
gestures & Attract Attention of
receiver.
Voice Tone
Movement
Silence
Symbolic
Gestures
Very powerful in messages
delivery.
Slides
Images
Logos
Images
Collect all the Above advantages.TVs
Magazines, Flyers
iPad
Multi-Media

4. Two Parts at Least ….
Needs
Wants
Attitudes

5.  You should Recognize the Barriers if they exist & Do
your best to break down them avoiding any conflict.
 You Should Keep eye contact.
 You should be active listener.
 You should have a clear target with a clear message,
be keen to deliver that message & Finally you should
ensure delivery of your message to avoid any conflict.
For Successful Communication.

6. For Successful Communication.
Facing, listening & Eye Contact. Recognizing Barriers.

7. Body Language & Communication.
Body Language : a huge range of
unconscious physical movements that
either strengthen or damage the
communication process.
 Keep Personal Space.

8. Body Language & Communication.
 Negative
 Indirect Gaze  Evasive.
 Ear Pulling  Doubt.
 Body Turned Away  Rejection.
 Slumping  No Confidence.

9. Body Language & Communication.
 Normal
 Direct Gaze  Attention.
 Relaxed Arms & legs  Lack
of Tension.
 Slightly Closed Eyes  Feel Boring.

10. Body Language & Communication.
 Positive
 Body Facing & Open Posture
 Confidence.
 Direct Gaze & Smile  Friendly
Attention.
 Open Posture  Ability To Control.

11. Body Language & Communication.
Creating an Impression.
 Neat hair, Upright posture, Neatly
buttoned jacket & Shining Shoes.
 SMART
 Messy hair, Crumpled T-Shirt, Dirty Shoes.
 UNTIDY

12. Body Language & Communication.
Understanding Gestures.
 Hand On Chin  Appraisal.
 Head Tilt & Friendly eye Contact
 Listening.
 Listening With Approval.
 Raised Eyebrows  Interest.
 Body Leaning Forward  Attention.
 Paying Attention.

13. Body Language & Communication.
Understanding Gestures.
 Hand Gesturing  Emphasis.
 Indirect Gaze  Evasive & Uncertain.
 Pen-Biting  Fear & Doubt.
 Uncertainty.
 Emphasizing a Point.

14. Body Language & Communication.
Understanding Gestures.
 One Hand around neck &
the other around waist  Need For Reassurance.
 Knitted Eyebrows & Closed Eyes
 Conflict.
 Experiencing Conflict.
 Needing Reassurance.

15. Do Not Forget to …!!
 Stand up – It’s rude to be seated.
 Eye Contact.
 Being More Warmth.
 To Say “Thanks For Your Time”.
Body Language & Communication.

16.  Aggressive expression.
 Closed Arms.
 Handling A Conflict.
 Make Non-Hostile eye contact.
 Ask Open Questions to Define
the barriers & to promote him.
 Repeat Your Message Clearly.
Do Not Forget to …!!
Body Language & Communication.

17. Loudly
Harshly
The Art Of Voice Tone.
Softly
 Right Voice Tone is The KEY,
While
 Wrong Voice Tone Lead To Conflict.

18. Listening & Communication.
Listening : is very important for each part to
understand each other.
The more obviously you listen attentively, the better you
may need to speak to get a response.
Misunderstanding ….
Why ???
It is caused by wishful listening Only when you HEAR only
what you want to HEAR So You misunderstand the message.

19.  You should Ask right questions in the right time to get
the right answers, later we will ask !!!
 You Should some times Use silence to make hesitant
speakers speak.
 You should Watch physical signs such as evasive eye
contact & verbal signs like hesitation or
contradiction which provide truthfulness
of the message.
 You should NOT assume that you know what someone
is going to say & so you will not listen to his
actual message.
Listening & Communication.

20. The Art Of Questioning.
 You should Know What is the answer you want,
(Your Objective) so you can compose a question.
 You Should Prepare a list of Questions you want to ask.
 You should Use Specific Questions to get specific
answers.
 You should Ask your self … Which type

21. WHICH TYPE
Q:What do you think about ginko-
biloba effect on diabetic?
A:I think it will be useful for many
reasons like ………bla bla bla
Open up a
discussion.
Opened Question.
Q:Have you read the studies I mailed
you?
A: Yes OR No
Specific & give
either
Yes Or No.
Closed Question.
Q:What percent of patients give +ve
feedback about Bio-Biloba?
A: 9 pts of total 10 pts so percent is 90%
with +ve feedback.
To Get
information on a
specific subject.
Fact-Finding
Question.
•analytical.
•Quantitative.
Q:Is there’s better effect with Bio-
Marine Compared with Pulse?
A:5 pts shifts from Pulse to BM & find to
much difference in TGs levels.
To Get More
information & get
an opinion.
Follow-Up
Question.
•analytical.
•Quantitative.
Q:Does this flyer affect the sales?
A:of coarse this raise up the sales.
To Get Specific
type of
information.
Feed back
Question.
•analytical.
•Quantitative.

22. Telesales & Communication.
 Work from a script.
 Time Your Calls.
 Keep a mirror on your desk
to check keeping smile.
 Use “Thanks” & “Please”.
 Do Not Use “ I “ too much.

23. IT & Communication.
 Use Mails as more as you can.
 Use Meaningful subjects & titles.
 Be as Brief as possible.
 Use “Thanks” & “Please” within your mail body.
 If you send reminder mail, Use Images & Attractive
words.

24. Reminder Mails.

25. The Art Of Notes.
 You Should listen to what is said then write
the key points in your own WORDs.
 You Should Use Colors to illustrate your notes.
 You Should Use the Best Way to write down
these notes.

26. Summary.
 Good Communicators make much better managers.
 Communication Methods.
 Define Each Part Needs, Wants & Attitudes To Define
Barriers if exist.
 Follow up The Body Language Reading Rules.
 Being Active Listener is the key for Successful
Communication Process.
 Use The Right Voice Tone.
 Ask The Right Question.
 Use The Right Tool in a Right Manner.