1. MONTH OF INNOVATION 2013
SERVICE DESIGN IN FRANCE 2013...
@tallecchristoph / @utilisacteur / @uinfoshare

2. IN THE NEXT 40 MINUTES
SUMMARY
ECONOMIC CONTEXT
CASE STUDIES
NEXT GOV CHALLENGES
PUBLIC SERVICES INNOVATION
PUBLIC SERVICES CITIZENS EXPECTATIONS

3. MilitarySchool + Education Solidarity+Ingtegration
TOP 5 / 2013
Budget:
€
TOTAL
BUDGET
204,27
204,45
204,7
2013
2014
2015
45,7 30,15 Research25,64 13,17 Security11,16
LFI 2012 structure 2013 2013 2014 2015
BILLIARD
FRANCE
PUBLIC SECTOR
KEY FIGURES
source : http://www.economie.gouv.fr/files/projet-loi-finances-2013-plf-chiffres-cles.pdf
BILLION

4. CONTEXT
BUDGET
INCOME SPENDING
HARD TO SUSTAIN
BUDGET
2012
€
288 €
366BILLIONS BILLIONS

5. DEBTH REDUCTION
PREVISIONS
Prosent
CONTEXT
2013: 91,3
2014: 90,5
2015: 88.5
Millionspoint of GDP
source : http://www.gouvernement.fr/gouvernement/la-dette-publique-de-la-france-diminue

6. CONTEXT
ECONOMY GROWTH...
2013: 0,1%
2014: 1,2%
2015: 2%
Prosent

7. AN INCREDIBLE TASKFORCE
CIVIL SERVANTS
.
Millions
5,2

8. AMBITIOUS MISSIONS
PUBLIC SERVICES
SUPPORT THE TRANSFORMATION TO IMPROVE SERVICES AND
CONTRIBUTE TO PUBLIC BUDGET EFFICIENCY, GOOD USE OF DIGITAL,
TRANSPARENCY OF PUBLIC ACTION, TERRITORIAL PRESENCE
OF PUBLIC SERVICES, THE ASSOCIATION OF USERS AND AGENTS
IN THE QUALITY OF PUBLIC SERVICES
http://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/
DGMAP ACTIONS

9. PREVISIONS
TAX BURDENS
Prosent
2013: 46,3
2014: 46,5
2015: 46,7
Billion

10. PUBLIC SERVICES
CITIZENS TOP PRIORITIES
STRONG EXPECTATIONS
FROM CITIZENS
73%
SOCIAL SYSTEM
70%
ECONOMIC GROWTH
69%
PURCHASING POWER
84%
UNEMPLOYMENT
WHAT WE
THINK IT’S THE MOST
IMPORTANT TO
FOCUS ON!
http://www.lexpress.fr/actualite/politique/l-emploi-premiere-preoccupation-des-francais-pour-2013_1204631.html

11. UNEMPLOYMENT
GENERAL FIGURES
April 2013
3,224 Million people unemployed (2013)
2013 2014

12. PUBLIC SERVICES
TRUST AND SATISFACTION
http://www.action-publique.gouv.fr/attentes-des-francais-vis-a-vis-des-services-publics
OPTIMISTS FOR 2013
50%
69%
CITIZEN
SATISFACTION
11%THINK WE
ARE ON THE
GOOD WAY
PUBLIC ACTION
PUBLIC SERVICES

13. PUBLIC SERVICES
SATISFACTION BAROMETER
EDITION 2011
http://www.modernisation.gouv.fr/fileadmin/Mes_fichiers/pdf/DGME_BAROMETRE_MARS2011.pdf

14. PUBLIC SERVICES
FRENCH INNOVATION
STAKEHOLDERS AND CASE STUDIES
AN OVERVIEW OF THE FRENCH INNOVATION GOV STRUCTURE
SGMAP / GENERAL SECRETARIAT
FOR THE MODERNIZATION OF PUBLIC ACTION /
LABORATOIRE DE L’INNOVATION PUBLIQUE (in 2013)
REGIONAL INNOVATION AGENCIES
DEPARTMENTAL INNOVATION LABS
CITY INNOVATION LABS
AGENCIES
COMMUNITIES
...

15. PUBLIC ACTION MODERNIZATION
INNOVATION CAPABILITIES
USER NEEDS
REDUCE
RESTORE
EFFICIENCY
OF THE PUBLIC ACTION
TRUST CIVIL SERVANTS
GARANTY COHERENCE
START FROM CITIZENS
GOVERNMENT SPENDINGS
STAKEHOLDERS RESPONSABILITY
DGMAP
THE AXES
http://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/index.html

16. PUBLIC ACTION INNOVATION
TOWARD A NATIONAL LAB
FUTURE PUBLIC INNOVATION LABORATORY
AUTOMN 2013 TO BE PART OF DGMAP
(INSPIRED BY MINDLAB DK)
A SMALL UNIT (5) OF SOCIOLOGISTS,
ANTHROPOLOGISTS AND DESIGNERS
DUE AUTOMN 2013 THIS LAB WILL CONTRIBUTE
TO EVALUATE PUBLIC POLICIES,
MAKE USER CENTRED SIMPLIFICATION
AND REFORM PROPOSALS
http://www.lesechos.fr/economie-politique/france/actu/0202576168074-la-france-veut-se-doter-d-un-labora-

17. MINISTRY OF DEFENSE
A CULTURE OF INNOVATION
CHILLED SPLINT
DESIGNED BY SOLDIERS
http://www.pixelcreation.fr/nc/galerie/voir/observeur_du_design_11/observeur_du_design_11/observeur_design_11_r_attelle_marine_nationale/

18. MINISTRY OF DEFENSE
FIGURES
Percent
50
30
15
5
WHO ARE THE INNOVATORS
OF THE MINISTRY OF DEFENCE ?
NON COMMISSIONED OFFICER
OFFICERS
CIVILIANS
THE RANK
PRODUCT SERVICE PROCESS ORGANIZATION

19. MINISTRY OF DEFENSE
FIGURES
IN THE ARMY, INNOVATIVE IDEAS
FROM THE SOLDIERS INCLUDE:
TRAINING
1200
1500
EQUIPMENT AND MAINTENANCE
TRANSMISSIONS & ASSISTANCE
TO THE COMMAND
ADMINISTRATION
14
20
34
32

20. ETALAB
NATIONAL LEVEL
THE FRENCH INTERMINISTRY
OPEN DATA MISSION (PART OF SGMAP)
http://www.etalab.gouv.fr/article-etalab-lance-le-processus-de-codesign-de-la-plateforme-data-gouv-fr-116972785.html
http://www.etalab.gouv.fr/pages/licence-ouverte-open-licence-5899923.html
CO CREATION WORKSHOP
WITH THE COMMUNITIES
CO CREATION WORKSHOP
WITH THE COMMUNITIES
PLATFORM V1 PLATFORM V2
USER
CENTRED
2011 2012 2013

21. OPEN DATA
MAP OF INITIATIVES
OPEN DATA:
NATIONAL
REGIONAL
LOCAL LEVELS
http://libertic.files.wordpress.com/2012/01/carte-france-open-data-v4.png

22. OPEN DATA
KEY DRIVER IN PUBLIC SERVICE INNOVATION
PACA REGION
REGIONAL - EUROPEAN LEVEL
HOMER PROJECT / FING - DO THANK
http://www.homerproject.eu/
http://opendata.regionpaca.fr/objectifs.html
ENERGY
DATADATADATADATADATA
ENVIRONMENTAL AGRICULTURE TOURISM
CULTURAL
HERITAGE

23. OPEN DATA & SERVICE DESIGN
IMAGINING NEW SERVICES
REGIONAL + TRANSPORT DATA
SNCF + PACA REGION
JUNE21+ SERVICE DESIGN
METHODOLOGIES & WORKSHOP
BY UTILISACTEUR
DESIGNERS
DEVELOPERS
URBANISTS
...
CREATIVE COMMUNITY
2 DAYS
WORK MARATHON
TO DEVELOP
SERVICES
HACKATHON
CREATING
NEW SERVICES
THROUGH DATA
MASH UP
DATA
TRANSPORT
DATA
ENERGY
DATA
DATA
DATA
DATA
DATA
ENVIRONMENTAL
AGRICULTURE
TOURISM
CULTURAL
HERITAGE
HALF DAY
SERVICE DESIGN:
STORYTELLING &
FAST PROTOTYPING
DATACAMP

24. 27è RÉGION / RESIDENCIES
“TERRITORIES IN RESIDENCY”
METHODOLOGY : IMMERSION OF A PLURIDISCIPLINARY
TEAM IN A GIVEN PUBLIC EQUIPMENT OR SPACE
FOR PARTICIPATIVE AND CO-CREATION APPROACH
CASE STUDY

25. EDUCATION
THE SCHOOL SAMPLER
REGIONAL TO LOCAL LEVEL
Team / Institutions : Nord-Pas de Calais Region (Sylvain Petit), Champagne- Ardenne Region
(Julien Noirvache). Design : la 27e Région (Stéphane Vincent, Romain Thévenet) ;
SDS (François Jégou).

26. VAL D’OISE
INNOVATION MISSION AND REGIONAL LAB
“mission
innovation”
REGIONAL
INNOVATION LAB
IN HOUSE INNOVATION TEAM LAB
1 1
DEFINITION
OF POLICIES AND STRATEGIC DIRECTIONS
OF THE REGIONAL COUNCIL
CONTRIBUTE TO
IMPLEMENTATION EVALUATIONS

27. AGEING
SENIOR TOURISM
THE OTHER HOUSE
APCI + YELLOW WINDOW
http://www.apci.asso.fr/?p=8782
TOURISM
IN THE BRIE REGION
BY SERVICE DESIGN
ADRESSING
SPECIFIC NEEDS
FROM SENIORS

28. PROGRAM
SERVICE DESIGN + LOCAL DEMOCRACY + DIGITAL
REGIONAL TO LOCAL
FING / INNOVATIONS DEMOCRATIC /
UTILISACTEUR
source: www.innovationsdemocratic.org

29. DESIGN IN PUBLIC SECTOR
WHERE ?
EUROPEAN INSIGHTS
image 2 source : p31 http://www.designcouncil.org.uk/Documents/Documents/OurWork/Insight/Government%20reports/DC_Restarting_Britain_2_report.pdf
image 1 the design in public sector ladder , source : http://www.designcouncil.org.uk/our-work/Insight/Policy/Design-for-public-good/

30. WHAT’S NEXT ?
A SWITCH
FROM A FUNCTION OF INNOVATION WITHIN
THE ADMINISTRATION TO A CULTURE OF INNOVATION...
THINKING ANDALLOWING A CULTURE OF INNOVATION
WITHIN THE GOVERNMENT

31. INNOVATION IN PUBLIC SECTOR
TOWARD A SHARED CULTURE OF INNOVATION

32. SOON
UPCOMING OPPORTUNITIES AND CHALLENGES
TOWARD NEW PUBLIC SERVICES LANDSCAPES ?
PUBLIC / PRIVATE / ACCROSS BORDERS / POWER TO PEOPLE ?
INNOVATION AT THE BORDERS ?
HEALTH
SEQUENCING DNA
FROM ABROAD
3D GUN PRINTINGSCHOOL
EDUCATION DEFENSE
NEW STAKEHOLDERS ?COLLABORATIVE CONSUMPTION

33. GOVJAMPARIS x GOVJAMCANBERRA
DISTRIBUTED INNOVATION
JOIN THE FR-OZ TEAM !
Announcing govjamparis x govjamcanberra : http://www.rslnmag.fr/post/2013/05/06/Le-design-de-service-au-coeur-du-Govjam-Camp.aspx
join the jam :http://canberragovjam.eventbrite.com.au/ - more info on the govjam Canberra : http://paramodic.com.au/events/2013/6/4/global-govjam /
http://www.govjam.org/

34. THANK YOU !
@tallecchristoph / @utilisacteur
FIND THIS PRESENTATION ON
http://bit.ly/10GCMzL