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Month of innovation 13 australian gov ct uinfoshare

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Month of innovation 13 australian gov ct uinfoshare

  1. 1. MONTH OF INNOVATION 2013SERVICE DESIGN IN FRANCE 2013...@tallecchristoph / @utilisacteur / @uinfoshare
  2. 2. IN THE NEXT 40 MINUTESSUMMARYECONOMIC CONTEXTCASE STUDIESNEXT GOV CHALLENGESPUBLIC SERVICES INNOVATIONPUBLIC SERVICES CITIZENS EXPECTATIONS
  3. 3. MilitarySchool + Education Solidarity+IngtegrationTOP 5 / 2013Budget:€TOTALBUDGET204,27204,45204,720132014201545,7 30,15 Research25,64 13,17 Security11,16LFI 2012 structure 2013 2013 2014 2015BILLIARDFRANCEPUBLIC SECTORKEY FIGURESsource : http://www.economie.gouv.fr/files/projet-loi-finances-2013-plf-chiffres-cles.pdfBILLION
  4. 4. CONTEXTBUDGETINCOME SPENDINGHARD TO SUSTAINBUDGET2012€288 €366BILLIONS BILLIONS
  5. 5. DEBTH REDUCTIONPREVISIONSProsentCONTEXT2013: 91,32014: 90,52015: 88.5Millionspoint of GDPsource : http://www.gouvernement.fr/gouvernement/la-dette-publique-de-la-france-diminue
  6. 6. CONTEXTECONOMY GROWTH...2013: 0,1%2014: 1,2%2015: 2%Prosent
  7. 7. AN INCREDIBLE TASKFORCECIVIL SERVANTS.Millions5,2
  8. 8. AMBITIOUS MISSIONSPUBLIC SERVICESSUPPORT THE TRANSFORMATION TO IMPROVE SERVICES ANDCONTRIBUTE TO PUBLIC BUDGET EFFICIENCY, GOOD USE OF DIGITAL,TRANSPARENCY OF PUBLIC ACTION, TERRITORIAL PRESENCEOF PUBLIC SERVICES, THE ASSOCIATION OF USERS AND AGENTSIN THE QUALITY OF PUBLIC SERVICEShttp://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/DGMAP ACTIONS
  9. 9. PREVISIONSTAX BURDENSProsent2013: 46,32014: 46,52015: 46,7Billion
  10. 10. PUBLIC SERVICESCITIZENS TOP PRIORITIESSTRONG EXPECTATIONSFROM CITIZENS73%SOCIAL SYSTEM70%ECONOMIC GROWTH69%PURCHASING POWER84%UNEMPLOYMENTWHAT WETHINK IT’S THE MOSTIMPORTANT TOFOCUS ON!http://www.lexpress.fr/actualite/politique/l-emploi-premiere-preoccupation-des-francais-pour-2013_1204631.html
  11. 11. UNEMPLOYMENTGENERAL FIGURESApril 20133,224 Million people unemployed (2013)2013 2014
  12. 12. PUBLIC SERVICESTRUST AND SATISFACTIONhttp://www.action-publique.gouv.fr/attentes-des-francais-vis-a-vis-des-services-publicsOPTIMISTS FOR 201350%69%CITIZENSATISFACTION11%THINK WEARE ON THEGOOD WAYPUBLIC ACTIONPUBLIC SERVICES
  13. 13. PUBLIC SERVICESSATISFACTION BAROMETEREDITION 2011http://www.modernisation.gouv.fr/fileadmin/Mes_fichiers/pdf/DGME_BAROMETRE_MARS2011.pdf
  14. 14. PUBLIC SERVICESFRENCH INNOVATIONSTAKEHOLDERS AND CASE STUDIESAN OVERVIEW OF THE FRENCH INNOVATION GOV STRUCTURESGMAP / GENERAL SECRETARIATFOR THE MODERNIZATION OF PUBLIC ACTION /LABORATOIRE DE L’INNOVATION PUBLIQUE (in 2013)REGIONAL INNOVATION AGENCIESDEPARTMENTAL INNOVATION LABSCITY INNOVATION LABSAGENCIESCOMMUNITIES...
  15. 15. PUBLIC ACTION MODERNIZATIONINNOVATION CAPABILITIESUSER NEEDSREDUCERESTOREEFFICIENCYOF THE PUBLIC ACTIONTRUST CIVIL SERVANTSGARANTY COHERENCESTART FROM CITIZENSGOVERNMENT SPENDINGSSTAKEHOLDERS RESPONSABILITYDGMAPTHE AXEShttp://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/index.html
  16. 16. PUBLIC ACTION INNOVATIONTOWARD A NATIONAL LABFUTURE PUBLIC INNOVATION LABORATORYAUTOMN 2013 TO BE PART OF DGMAP(INSPIRED BY MINDLAB DK)A SMALL UNIT (5) OF SOCIOLOGISTS,ANTHROPOLOGISTS AND DESIGNERSDUE AUTOMN 2013 THIS LAB WILL CONTRIBUTETO EVALUATE PUBLIC POLICIES,MAKE USER CENTRED SIMPLIFICATIONAND REFORM PROPOSALShttp://www.lesechos.fr/economie-politique/france/actu/0202576168074-la-france-veut-se-doter-d-un-labora-
  17. 17. MINISTRY OF DEFENSEA CULTURE OF INNOVATIONCHILLED SPLINTDESIGNED BY SOLDIERShttp://www.pixelcreation.fr/nc/galerie/voir/observeur_du_design_11/observeur_du_design_11/observeur_design_11_r_attelle_marine_nationale/
  18. 18. MINISTRY OF DEFENSEFIGURESPercent5030155WHO ARE THE INNOVATORSOF THE MINISTRY OF DEFENCE ?NON COMMISSIONED OFFICEROFFICERSCIVILIANSTHE RANKPRODUCT SERVICE PROCESS ORGANIZATION
  19. 19. MINISTRY OF DEFENSEFIGURESIN THE ARMY, INNOVATIVE IDEASFROM THE SOLDIERS INCLUDE:TRAINING12001500EQUIPMENT AND MAINTENANCETRANSMISSIONS & ASSISTANCETO THE COMMANDADMINISTRATION14203432
  20. 20. ETALABNATIONAL LEVELTHE FRENCH INTERMINISTRYOPEN DATA MISSION (PART OF SGMAP)http://www.etalab.gouv.fr/article-etalab-lance-le-processus-de-codesign-de-la-plateforme-data-gouv-fr-116972785.htmlhttp://www.etalab.gouv.fr/pages/licence-ouverte-open-licence-5899923.htmlCO CREATION WORKSHOPWITH THE COMMUNITIESCO CREATION WORKSHOPWITH THE COMMUNITIESPLATFORM V1 PLATFORM V2USERCENTRED2011 2012 2013
  21. 21. OPEN DATAMAP OF INITIATIVESOPEN DATA:NATIONALREGIONALLOCAL LEVELShttp://libertic.files.wordpress.com/2012/01/carte-france-open-data-v4.png
  22. 22. OPEN DATAKEY DRIVER IN PUBLIC SERVICE INNOVATIONPACA REGIONREGIONAL - EUROPEAN LEVELHOMER PROJECT / FING - DO THANKhttp://www.homerproject.eu/http://opendata.regionpaca.fr/objectifs.htmlENERGYDATADATADATADATADATAENVIRONMENTAL AGRICULTURE TOURISMCULTURALHERITAGE
  23. 23. OPEN DATA & SERVICE DESIGNIMAGINING NEW SERVICESREGIONAL + TRANSPORT DATASNCF + PACA REGIONJUNE21+ SERVICE DESIGNMETHODOLOGIES & WORKSHOPBY UTILISACTEURDESIGNERSDEVELOPERSURBANISTS...CREATIVE COMMUNITY2 DAYSWORK MARATHONTO DEVELOPSERVICESHACKATHONCREATINGNEW SERVICESTHROUGH DATAMASH UPDATATRANSPORTDATAENERGYDATADATADATADATADATAENVIRONMENTALAGRICULTURETOURISMCULTURALHERITAGEHALF DAYSERVICE DESIGN:STORYTELLING &FAST PROTOTYPINGDATACAMP
  24. 24. 27è RÉGION / RESIDENCIES“TERRITORIES IN RESIDENCY”METHODOLOGY : IMMERSION OF A PLURIDISCIPLINARYTEAM IN A GIVEN PUBLIC EQUIPMENT OR SPACEFOR PARTICIPATIVE AND CO-CREATION APPROACHCASE STUDY
  25. 25. EDUCATIONTHE SCHOOL SAMPLERREGIONAL TO LOCAL LEVELTeam / Institutions : Nord-Pas de Calais Region (Sylvain Petit), Champagne- Ardenne Region(Julien Noirvache). Design : la 27e Région (Stéphane Vincent, Romain Thévenet) ;SDS (François Jégou).
  26. 26. VAL D’OISEINNOVATION MISSION AND REGIONAL LAB“missioninnovation”REGIONALINNOVATION LABIN HOUSE INNOVATION TEAM LAB1 1DEFINITIONOF POLICIES AND STRATEGIC DIRECTIONSOF THE REGIONAL COUNCILCONTRIBUTE TOIMPLEMENTATION EVALUATIONS
  27. 27. AGEINGSENIOR TOURISMTHE OTHER HOUSEAPCI + YELLOW WINDOWhttp://www.apci.asso.fr/?p=8782TOURISMIN THE BRIE REGIONBY SERVICE DESIGNADRESSINGSPECIFIC NEEDSFROM SENIORS
  28. 28. PROGRAMSERVICE DESIGN + LOCAL DEMOCRACY + DIGITALREGIONAL TO LOCALFING / INNOVATIONS DEMOCRATIC /UTILISACTEURsource: www.innovationsdemocratic.org
  29. 29. DESIGN IN PUBLIC SECTORWHERE ?EUROPEAN INSIGHTSimage 2 source : p31 http://www.designcouncil.org.uk/Documents/Documents/OurWork/Insight/Government%20reports/DC_Restarting_Britain_2_report.pdfimage 1 the design in public sector ladder , source : http://www.designcouncil.org.uk/our-work/Insight/Policy/Design-for-public-good/
  30. 30. WHAT’S NEXT ?A SWITCHFROM A FUNCTION OF INNOVATION WITHINTHE ADMINISTRATION TO A CULTURE OF INNOVATION...THINKING ANDALLOWING A CULTURE OF INNOVATIONWITHIN THE GOVERNMENT
  31. 31. INNOVATION IN PUBLIC SECTORTOWARD A SHARED CULTURE OF INNOVATION
  32. 32. SOONUPCOMING OPPORTUNITIES AND CHALLENGESTOWARD NEW PUBLIC SERVICES LANDSCAPES ?PUBLIC / PRIVATE / ACCROSS BORDERS / POWER TO PEOPLE ?INNOVATION AT THE BORDERS ?HEALTHSEQUENCING DNAFROM ABROAD3D GUN PRINTINGSCHOOLEDUCATION DEFENSENEW STAKEHOLDERS ?COLLABORATIVE CONSUMPTION
  33. 33. GOVJAMPARIS x GOVJAMCANBERRADISTRIBUTED INNOVATIONJOIN THE FR-OZ TEAM !Announcing govjamparis x govjamcanberra : http://www.rslnmag.fr/post/2013/05/06/Le-design-de-service-au-coeur-du-Govjam-Camp.aspxjoin the jam :http://canberragovjam.eventbrite.com.au/ - more info on the govjam Canberra : http://paramodic.com.au/events/2013/6/4/global-govjam /http://www.govjam.org/
  34. 34. THANK YOU !@tallecchristoph / @utilisacteurFIND THIS PRESENTATION ONhttp://bit.ly/10GCMzL

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