Oracle Mobile Suite & Oracle Adaptive Case Management 
A Strong Combination to Empower People 
Andrejus Baranovskis 
CEO &...
About Red Samurai Consulting 
 ADF, SOA , BPM, WebCenter and UCM 
 Small Team of Experts, Focused on Technical Quality R...
About OPITZ CONSULTING 
 Founded in 1990, located in Germany and Poland 
 Business IT Alignment, BPM, SOA and system int...
Business Challenges 
Process Complexity 
Case Design 
Case User Interfaces 
Case vs. Process 
Case Implementation 
Mobile ...
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 5 
Damage to Persons 
Material Damage 
Natural Hazard 
Storm...
The View of the Customer 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 6 
Damage by 
Hail! 
Car is damage...
The View of the Claim Handler 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 7
Challenges in Claims Management 
 Many different claim types 
with specifics in regulation 
 Missing user guidance 
 Hi...
What the Customer wants… 
Repair Shop 
Suggestions 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 9 
Strai...
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 10 
What is needed? 
Doing by 
Design Design by 
Doing! 
Mor...
Expected benefits by the company 
 Trace claim management across 
Oracle Mobile Suite and Oracle Adaptive Case Management...
Business Challenges 
Process Complexity 
Case Design 
Case User Interfaces 
Case vs. Process 
Case Implementation 
Mobile ...
Main steps in Claim Management 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 13 
Claim 
Initialization 
C...
Is everything modeled now? 
 Each phase of claim regulation requires 
Oracle Mobile Suite and Oracle Adaptive Case Manage...
Claims Management is context-based … 
… with many exceptions 
Oracle Mobile Suite and Oracle Adaptive Case Management Seit...
More Exceptions 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 16 
Related contract not 
found 
Informatio...
Different Exceptions 
© Gartner 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 17 
Claim 
Initialization 
...
More exceptions than default paths 
© Gartner 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 18 
Claim 
In...
Is the exception the rule? 
© Gartner 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 19 
Claim 
Initializa...
© Gartner 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 20
Business Challenges 
Process Complexity 
Case Design 
Case User Interfaces 
Case vs. Process 
Case Implementation 
Mobile ...
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 22 
Case Design 
 Case Management covers complex and unstru...
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 23 
Claim 
Evaluation 
Claim 
Handling 
Claims 
Regulation 
...
Business Challenges 
Process Complexity 
Case Design 
Case User Interfaces 
Case vs. Process 
Case Implementation 
Mobile ...
Case Management UI Example (expanded) 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 25
Case UI – Navigation and Search 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 26
Case UI - Documents 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 27
Case UI – Data 
Details about the claim and it‘s related entities 
Oracle Mobile Suite and Oracle Adaptive Case Management...
Case UI – Milestones & History 
Where I am? 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 29
Case UI – Activities 
What can I do next? 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 30
Business Challenges 
Process Complexity 
Case Design 
Case User Interfaces 
Case vs. Process 
Case Implementation 
Mobile ...
Why we didn‘t choose a process (here)? 
Differences and Limitations 
 Only one activity avaliable 
 The current activity...
Why we didn‘t choose a process (here)? 
Differences and Limitations (2) 
 No activity available 
 Process instance has t...
Why we didn‘t choose a process (here)? 
Differences and Limitations (3) 
 More modeling and implementation effort necessa...
Business Challenges 
Process Complexity 
Case Design 
Case User Interfaces 
Case vs. Process 
Case Implementation 
Mobile ...
Case Management Solution Components 
Knowledge Area 
Central 
entity 
Related 
entity 
(2) 
DMS Task Engine 
Related 
enti...
Case Management in Oracle BPM 
Claim 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 37
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 38 
Demo
Business Challenges 
Process Complexity 
Case Design 
Case User Interfaces 
Case vs. Process 
Case Implementation 
Mobile ...
Multi Channel Support 
Claim 
Case Engine 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 40
Accidental Integration Architecture 
getAvailableActivities 
getMilestones 
Case Engine 
startActivity 
Claim 
Oracle Mobi...
Oracle Mobile Suite Integration 
 Use Oracle Service Bus to Publish Simplified Web Services 
 Offline Mode with SQLite D...
Oracle Mobile Suite Integration 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 43 
MAF 
ACS 
S 
E 
R 
V 
I...
Multi Channel Support via Service Bus 
Claim 
Case Engine 
Service Bus 
Oracle Mobile Suite and Oracle Adaptive Case Manag...
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 45 
Demo
Unified (Mobile) Architecture 
SOAP 
Enterprise Applications 
SOAP 
JMS 
REST 
RDMBS 
Oracle Mobile Suite and Oracle Adapt...
Unified (Mobile) Architecture 
SOAP 
Oracle BPM Suite 
Oracle SOA Suite 
Enterprise Applications 
Oracle ADF 
SOAP 
JMS 
R...
External 
Cloud 
Service 
Providers 
SOAP 
Oracle BPM Suite 
Oracle SOA Suite 
Enterprise Applications 
Oracle ADF 
SOAP 
...
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 49 
Conclusion 
 Processes must support Non-Routine work. 
...
Download: http://thecattlecrew.wordpress.com 
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 50
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 51 
Questions? 
http://thecattlecrew.wordpress.com
Oracle Mobile Suite and Oracle Adaptive Case Management Seite 52 
Contact 
Andrejus Baranovskis 
CEO & Archtitect | Oracle...
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Oracle Mobile Suite and Oracle Adaptive Case Management – A strong combination to provide better IT-Support for knowledge workers

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Using Oracle Mobile Suite helps you to mobile enable your enterprise systems. But mobile enablement does not end at the mobile device, it only begins there.

In their session at Oracle Open World 2014 in San Francisco the Oracle ACE Directors Andrejus Baranovskis and Danilo Schmiedel demonstrated that you do not need to re-write your enterprise for the mobile revolution.

The focus was around Best Practices to integrate and reuse existing IT-systems quickly and easily. Based on technical experience from various ADF & BPM projects completed around globe, the speakers dived deep into the mobile enablement of Oracles Adaptive Case Management - a part of Oracle BPM Suite to handle unpredictable processes that require coordination of knowledge, content, correspondence and human resources to complete certain work.

--
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OPITZ CONSULTING is a leading project specialist for custom-build applications and individual business intelligence solutions in the German market. The company's ambition is to help organizations to be better than their competitors. To achieve this OPITZ CONSULTING analyses the individual competitive edge the customer has, optimizes business processes for process automation and IT-support, chooses and designs appropriate system architectures, develops and implements solutions and guarantees a 24/7 support and application maintenance. To ensure the necessary skill and qualification OPITZ CONSULTING has established a training center for customers and the internal staff.

Since 1990 over 600 customers have a long lasting and successful business relationship with OPITZ CONSULTING. Over 2/3 of the German stock index (DAX) companies rely on services from the 400+ OPITZ CONSULTING consultants. OPITZ CONSULTING maintains offices in Bad Homburg, Berlin, Essen, Gummersbach, Hamburg, Munich, Nuremberg and Kraków (Poland).

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  • Title Oracle Mobile Suite and Oracle Adaptive Case Management – A strong combination to provide better IT-Support for knowledge workers
     
    Abstract Using Oracle Mobile Suite helps you to mobile enable your enterprise systems. But mobile enablement does not end at the mobile device, it only begins there. In this session the Oracle ACE Directors Andrejus Baranovskis and Danilo Schmiedel will demonstrate that you do not need to re-write your enterprise for the mobile revolution. The session focus will be around Best Practices to integrate and reuse existing IT-systems quickly and easily. Based on technical experience from various ADF & BPM projects completed around globe, the speakers will deep dive into the mobile enablement of Oracles Adaptive Case Management - a part of Oracle BPM Suite to handle unpredictable processes that require coordination of knowledge, content, correspondence and human resources to complete certain work.
     
    Objectives of the presentation
    Understand how to take advantage from the combination of Oracle Mobile Suite and Oracle BPM Suite and how it can be implemented
    Learn how to build dynamic mobile user interfaces which rely on worker knowledge and involve human participants
    See how to manage unpredictability in processes with capabilities of Adaptive Case Management

    Target audience
    Architects
    IT Integration solution managers
    Developers
  • Dealing with large amount of exceptions is hard to realize with rigid process models.
  • Outlining the independent aspects of the case
    For this particular use case => mind map
  • Viele (einfache oder komplexe) Prozesse werden von Aktivitäten auf dem Fall ausgelöst.
    Beispiel: Aktivitäten zur Schadenbearbeitung in ACM UI
  • Oracle Mobile Suite and Oracle Adaptive Case Management – A strong combination to provide better IT-Support for knowledge workers

    1. 1. Oracle Mobile Suite & Oracle Adaptive Case Management A Strong Combination to Empower People Andrejus Baranovskis CEO & Architect | Oracle ACE Director Red Samurai Consulting Danilo Schmiedel Solution Architect | Oracle ACE Director OPITZ CONSULTING Deutschland GmbH [CON3745] Oracle Open World 2014 Oracle Mobile Suite and Oracle Adaptive Case Management Seite 1
    2. 2. About Red Samurai Consulting  ADF, SOA , BPM, WebCenter and UCM  Small Team of Experts, Focused on Technical Quality Results  Customers – Global Corporations, Medium and Small Business  Oracle Technical Blog – 8 Years (~700 posts)  Oracle Fusion Middleware Innovation Award 2010  SOA Partner Community Award for Outstanding Contribution Oracle Mobile Suite and Oracle Adaptive Case Management Seite 2 Across the World 2010  2010 Enterprise 2.0 Blazer: Enterprise 2.0 Leader Award
    3. 3. About OPITZ CONSULTING  Founded in 1990, located in Germany and Poland  Business IT Alignment, BPM, SOA and system integration, Application development, IT Infrastructure Management  Oracle Platinum Partner  Two Oracle ACE Directors  Recognized as one of the leading Oracle Fusion Middleware Partners  Specialized in SOA, BPM, ADF & Application Grid, Exadata, Business Intelligence Foundation, Oracle Database, Oracle Enterprise Linux, Real Application Cluster, Oracle VM, Data Warehousing, DB11g Performance Tuning  2014 ORACLE BPM Partner Community Award  2010 Oracle Fusion Middleware Award  2008 – 2010 EMEA SOA Community Award Oracle Mobile Suite and Oracle Adaptive Case Management Seite 3
    4. 4. Business Challenges Process Complexity Case Design Case User Interfaces Case vs. Process Case Implementation Mobile Enablement Oracle Mobile Suite and Oracle Adaptive Case Management Seite 4
    5. 5. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 5 Damage to Persons Material Damage Natural Hazard Storm Loss Lightning Damage Fire Damage Explosion Loss Breakage of Glass Accidental Damage Housebreaking Damage by Water Financial Loss
    6. 6. The View of the Customer Oracle Mobile Suite and Oracle Adaptive Case Management Seite 6 Damage by Hail! Car is damaged Roof of the house is damaged What should I do now? Call insurance I need help!
    7. 7. The View of the Claim Handler Oracle Mobile Suite and Oracle Adaptive Case Management Seite 7
    8. 8. Challenges in Claims Management  Many different claim types with specifics in regulation  Missing user guidance  Hidden knowledge from experienced workers  Many different systems and independent solutions  Telephone, Email, Correspondence  Integration of different partners  Task Management  Many requests through different channels in case of a natural Oracle Mobile Suite and Oracle Adaptive Case Management Seite 8 disaster (in parallel)  Limited tracability and lack of reporting
    9. 9. What the Customer wants… Repair Shop Suggestions Oracle Mobile Suite and Oracle Adaptive Case Management Seite 9 Straightforward Support Direct Contact Rental Car Craftsman Recommendation
    10. 10. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 10 What is needed? Doing by Design Design by Doing! More flexibility Suggestions – what is the next best step? Tight system integration Faster enablement of new colleagues Situation-Driven work
    11. 11. Expected benefits by the company  Trace claim management across Oracle Mobile Suite and Oracle Adaptive Case Management Seite 11 system bounderies  Improvement of the data quality  Statistical analysis in order to develop new business models  Improvement of decisions  Identification of potential work step automations  Integration of new systems  Faster enablement for new employees
    12. 12. Business Challenges Process Complexity Case Design Case User Interfaces Case vs. Process Case Implementation Mobile Enablement Oracle Mobile Suite and Oracle Adaptive Case Management Seite 12
    13. 13. Main steps in Claim Management Oracle Mobile Suite and Oracle Adaptive Case Management Seite 13 Claim Initialization Claim Assessment Claim Handling Claim Regulation Get customer details Select relevant contract Identify responsibilities Enter base information Request missing documents Accept Claim Reject Claim … Further inquiry to third-party insurance Request estimate of costs Commission an appraiser Request missing documents … Create claim acceptance document Create booking entry for claim payment Perform payment … … Notify client … Request missing documents
    14. 14. Is everything modeled now?  Each phase of claim regulation requires Oracle Mobile Suite and Oracle Adaptive Case Management Seite 14 activities:  Activities may be executed more than once  Some activities are mandatory, some are optional  There are manual and automated activities  Activities from different phases can relate to each other  Going back to preciding activities or phases is possible  During runtime there may be need for ad hoc activities, e.g. when a colleague has to be involved  Activities are executed by diferent roles:  A security concept controls, if an activity can be executed.  For better scaling, work has to be distributed, especially for mass claims. Level of detail 1 Level of detail 2
    15. 15. Claims Management is context-based … … with many exceptions Oracle Mobile Suite and Oracle Adaptive Case Management Seite 15 Exception for Customer X Exception for claim below X $ Exception for physical injury Exception for financial damage Exception for fraud suspicion Exception for natural disaster Exception for long term customers with no claim history © Gartner Claim Initialization Claim Assessment Claim Handling Claim Regulation
    16. 16. More Exceptions Oracle Mobile Suite and Oracle Adaptive Case Management Seite 16 Related contract not found Information is missing, (not filled out) Pictures of very bad quality, request new ones letter returned due to unknown sender Assessor not available Expert‘s report fragmentary Responsiblities not automatically assignable Requested docs incomplete Estimate of costs not reproducable © Gartner Claim Initialization Claim Assessment Claim Handling Claim Regulation
    17. 17. Different Exceptions © Gartner Oracle Mobile Suite and Oracle Adaptive Case Management Seite 17 Claim Initialization Claim Assessment Claim Handling Claim Regulation
    18. 18. More exceptions than default paths © Gartner Oracle Mobile Suite and Oracle Adaptive Case Management Seite 18 Claim Initialization Claim Assessment Claim Handling Claim Regulation
    19. 19. Is the exception the rule? © Gartner Oracle Mobile Suite and Oracle Adaptive Case Management Seite 19 Claim Initialization Claim Assessment Claim Handling Claim Regulation
    20. 20. © Gartner Oracle Mobile Suite and Oracle Adaptive Case Management Seite 20
    21. 21. Business Challenges Process Complexity Case Design Case User Interfaces Case vs. Process Case Implementation Mobile Enablement Oracle Mobile Suite and Oracle Adaptive Case Management Seite 21
    22. 22. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 22 Case Design  Case Management covers complex and unstructured knowledge-intensive scenarios  Key Aspects of a case  Milestones (Checkpoints in the progress)  Outcomes  Case Activities (Represent specific work)  Execution semantics (manual, automatic, required, repeatable, …)  Case Rules  Data & Documents  User Events (e.g. Document received)  Stakeholders  Permissions
    23. 23. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 23 Claim Evaluation Claim Handling Claims Regulation CSR Assistant Clerk Supervisor Collect claimant data Perform formal checks Notify Client Accept claim Request estimate of costs Notify Client Reject claim Comission a appraiser Further inquiry third-party insurance Request missing documents Create claim acceptance document Create booking entry for claim payment Perform payment Partial settlement of a claim Approve Reject Milestones mark progression of a case Activities – system guided or human controlled Case Participants (Stakeholders) Activities – can be repeatable Activity availability controlled by permissions and rules Activity can be a structured process or a task Case Design (2)
    24. 24. Business Challenges Process Complexity Case Design Case User Interfaces Case vs. Process Case Implementation Mobile Enablement Oracle Mobile Suite and Oracle Adaptive Case Management Seite 24
    25. 25. Case Management UI Example (expanded) Oracle Mobile Suite and Oracle Adaptive Case Management Seite 25
    26. 26. Case UI – Navigation and Search Oracle Mobile Suite and Oracle Adaptive Case Management Seite 26
    27. 27. Case UI - Documents Oracle Mobile Suite and Oracle Adaptive Case Management Seite 27
    28. 28. Case UI – Data Details about the claim and it‘s related entities Oracle Mobile Suite and Oracle Adaptive Case Management Seite 28
    29. 29. Case UI – Milestones & History Where I am? Oracle Mobile Suite and Oracle Adaptive Case Management Seite 29
    30. 30. Case UI – Activities What can I do next? Oracle Mobile Suite and Oracle Adaptive Case Management Seite 30
    31. 31. Business Challenges Process Complexity Case Design Case User Interfaces Case vs. Process Case Implementation Mobile Enablement Oracle Mobile Suite and Oracle Adaptive Case Management Seite 31
    32. 32. Why we didn‘t choose a process (here)? Differences and Limitations  Only one activity avaliable  The current activity is not needed but the task is already in the worklist => can be avoided with XOR-Gateway + additional „Make your choice“ activity  User cannot select additional activities (e.g. „Send Notification“)  The process drives the user! Oracle Mobile Suite and Oracle Adaptive Case Management Seite 32
    33. 33. Why we didn‘t choose a process (here)? Differences and Limitations (2)  No activity available  Process instance has to wait for the requested documents  User cannot select additional activities during that time (e.g. „Send Notification“) Oracle Mobile Suite and Oracle Adaptive Case Management Seite 33
    34. 34. Why we didn‘t choose a process (here)? Differences and Limitations (3)  More modeling and implementation effort necessary to implement processes with  Activities, which are always available  Activities with certain preconditions  GoTo‘s and Returns  Milestones  Ad-Hoc tasks not supported in BPMN during runtime  No change of the control flow without redeployment Oracle Mobile Suite and Oracle Adaptive Case Management Seite 34
    35. 35. Business Challenges Process Complexity Case Design Case User Interfaces Case vs. Process Case Implementation Mobile Enablement Oracle Mobile Suite and Oracle Adaptive Case Management Seite 35
    36. 36. Case Management Solution Components Knowledge Area Central entity Related entity (2) DMS Task Engine Related entity Related entity Quick Overview Case / Process Engine Suggest Next Step Service Bus (1) (3) Oracle Mobile Suite and Oracle Adaptive Case Management Seite 36 Related Docs Audittrail / Analytics History Navigation
    37. 37. Case Management in Oracle BPM Claim Oracle Mobile Suite and Oracle Adaptive Case Management Seite 37
    38. 38. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 38 Demo
    39. 39. Business Challenges Process Complexity Case Design Case User Interfaces Case vs. Process Case Implementation Mobile Enablement Oracle Mobile Suite and Oracle Adaptive Case Management Seite 39
    40. 40. Multi Channel Support Claim Case Engine Oracle Mobile Suite and Oracle Adaptive Case Management Seite 40
    41. 41. Accidental Integration Architecture getAvailableActivities getMilestones Case Engine startActivity Claim Oracle Mobile Suite and Oracle Adaptive Case Management Seite 41 Anti-Pattern: Duplicated Code!
    42. 42. Oracle Mobile Suite Integration  Use Oracle Service Bus to Publish Simplified Web Services  Offline Mode with SQLite DB  Keep Mobile UI Lightweight  Implement On Device Data Caching Oracle Mobile Suite and Oracle Adaptive Case Management Seite 42
    43. 43. Oracle Mobile Suite Integration Oracle Mobile Suite and Oracle Adaptive Case Management Seite 43 MAF ACS S E R V I C E B U ADF Faces S
    44. 44. Multi Channel Support via Service Bus Claim Case Engine Service Bus Oracle Mobile Suite and Oracle Adaptive Case Management Seite 44
    45. 45. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 45 Demo
    46. 46. Unified (Mobile) Architecture SOAP Enterprise Applications SOAP JMS REST RDMBS Oracle Mobile Suite and Oracle Adaptive Case Management Seite 46 Mobile Apps Local ESB Enterprise Service Bus (ESB) EJB Cloud to Device Messaging (C2DM) Service Gateway HTTP/JSON Application Server BPM und SOA Platform REST DB LDAP / Enterprise IDM Business Logic NoSQL Web Apps DB RDMBS © G. Schmutz & T. Winterberg
    47. 47. Unified (Mobile) Architecture SOAP Oracle BPM Suite Oracle SOA Suite Enterprise Applications Oracle ADF SOAP JMS REST RDMBS Oracle Database Mobile Server Web Sockets Oracle RDBMS Oracle Mobile Suite and Oracle Adaptive Case Management Seite 47 Mobile Apps Local ESB Enterprise Service Bus (ESB) EJB Cloud to Device Messaging (C2DM) Service HTTP/JSON Application Server BPM und SOA Platform REST DB LDAP / Enterprise IDM Business Logic NoSQL Web Apps DB RDMBS Oracle Service Bus (OSB) Oracle WebLogic Server Oracle ADF Mobile Oracle Data Integrator (ODI) Oracle ADF Oracle WebLogic Server Oracle GoldenGate Oracle NoSQL DB Oracle Database Mobile Server Oracle IDM Oracle API Gateway (OAG) © G. Schmutz & T. Winterberg
    48. 48. External Cloud Service Providers SOAP Oracle BPM Suite Oracle SOA Suite Enterprise Applications Oracle ADF SOAP JMS REST RDMBS Oracle RDBMS Unified (Mobile) Architecture © G. Schmutz & T. Winterberg Oracle Mobile Suite and Oracle Adaptive Case Management Seite 48 Mobile Apps Internet of Things Local ESB Enterprise Service Bus (ESB) EJB Cloud to Device Messaging (C2DM) Service CE P HTTP/JSON Application Server Complex Event Processing (CEP) / Fast Data NoSQL / Big Data BPM und SOA Platform REST DB LDAP / Enterprise IDM (Big) Data Analytics Business Logic NoSQL Web Apps DB Analytical Applications Data Warehouse Data Integration RDMBS Oracle Service Bus (OSB) Oracle WebLogic Server Oracle Event Processing (OEP) Oracle NoSQL Database Oracle BigData Appliance (BDA) Oracle ADF Mobile Oracle Data Integrator (ODI) Oracle ADF Oracle WebLogic Server Java Embedded Oracle Database Mobile Server Web Sockets OEP Embedded Oracle Business Intelligence Foundation Suite Oracle Business Activity Monitoring (BAM) Oracle GoldenGate Oracle NoSQL DB Oracle Database Mobile Server Oracle IDM Oracle API Gateway (OAG)
    49. 49. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 49 Conclusion  Processes must support Non-Routine work.  Not only pure automization, but coexistence of humans and machines.  Need to adress the variance problem. Uncover the dark processes.  Not only single best practices in processes, allow the unpredictable: Build for Change.  Change from sequential flows to event-driven interaction.  Empower the People!
    50. 50. Download: http://thecattlecrew.wordpress.com Oracle Mobile Suite and Oracle Adaptive Case Management Seite 50
    51. 51. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 51 Questions? http://thecattlecrew.wordpress.com
    52. 52. Oracle Mobile Suite and Oracle Adaptive Case Management Seite 52 Contact Andrejus Baranovskis CEO & Archtitect | Oracle ACE Director Red Samurai Consulting Phone: +49 173 54 79 302 Mail: andrejus.baranovskis@redsamurai.com Twitter: @andrejusb Blog: http://andrejusb.blogspot.de Danilo Schmiedel Solution Architect OPITZ CONSULTING Deutschland GmbH Kirchstr. 6, 51647 Gummersbach, Germany Phone: +49 173 7279001 Mail: danilo.schmiedel@opitz-consulting.com Twitter: @dschmied Blog: http://inside-bpm-and-soa.blogspot.com http://thecattlecrew.wordpress.com

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