1. PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
JESUS GARCIA
204 Amy dr, Portland, TN 37148 C: 615 870-9961 jessarmnd@yahoo.com
Highly qualified professional with nearly 20 years of successful debt service experience. consistently
ranked in the top 10% of staff service professionals in every organization served.
selective industries served include; education/student, commercial residential. government and healthcare.
Collector who effectively serves as the first point of contact for employee-related issues. Adept at
successfully solving complex problems.
Systematic and organized collector trained in database systems management using a variety of technology
platforms.
Customer relations
Strong interpersonal skills
Requires minimal supervision
Exceptional communicator
Creative thinker.
certified Negotiator
Bi-lingual (Spanish-English)
Credit Reports (Experian, Equifax, Trans-union
Microsoft Office: World, Outlook, Excel, Power
Point
02/2008 - 11/2013
Student Loan Collector
Automated Collection Servoces Inc. - Nashville, TN
Reported to the Director of Operations for this division with a staff of nearly 150 doing over $20mil in
annual collections.
Responsible for processing and average of 400 accounts to achieve settlements including payment plan
options.
full or partial settlements, consolidations and rehabilitations. specific accomplishments include
02/2006 - 02/2008
Recover Collector - mortgage Loans
Green Tree Servicing - Goodlettsville, TN
Responsible to the Regional Director of this largest residential mortgage loan initiator in the southeast with
a local staff of 40.
charged with the bringing 100-150 past due accounts 90,60, & 30 day to a current status to prevent
foreclosure. in additional trained new employees ,and maintain the current status of past due accounts.
Experienced a 0% foreclosure rate
saved the company and average of 2mil annually in loans losses.
consistently one of top 10% of company performers.
02/2001 - 03/2006
Collector- Student loans
Nation Wide Credit - Nashville, TN
Reported to the Operations manager and between 350 and 400 student accounts in this national agency for

2. EDUCATION
ACCOMPLISHMENTS
the collection of student loans. this agency reported directly to the federal department of education.
principle responsibility was to recover student loans through settlement ,payment plans and prevent
re-default. position was offered during office relocation to Atlanta GA.
Consistently achieved 100% or better of performance measures
Monitored payments due from clients and promptly contacted clients with past due payments.
04/2000 - 03/2001
Enviromental Service Director
Mariner Health - Nashville, TN
Managed calendar and coordinated weekly project team meetings.
Checked in and stocked inventory throughout the facility.
Supervised the cleaning and care of building and grounds.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Accepted accountability for all assigned building keys, master keys and access cards.
Transported cleaning products and equipment to and from the utility rooms.
Associate of Arts:
SAM HOUSTON UNIV. - HOUSTON TX
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to
ensure resolution of product/service complaints and customer satisfaction.
Market Research
Performed an average of 100 follow‑up phone calls per day to undercover customer needs and
desires regarding product development, use and assistance.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of
shift with 100% accuracy rate.