Individual Presentation

•Als PPT, PDF herunterladen•

0 gefällt mir•180 views

G

Business Technologie

Relationship marketing and customer loyalty Instructor: Dr. Pi-Ying Teresa Hsu Presenter: Han-Ming Jeffrey Chen Date: Oct. 22, 2009

[object Object],[object Object],[object Object],[object Object]

Contents Reflection Introduction Literature Review Methodology Result & Conclusion

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object]

Purpose ,[object Object]

Research Framework Trust Customer Loyalty Commitment Communication Conflict Handling

Relationship Marketing ,[object Object],[object Object],[object Object],[object Object]

The “underpinnings” of relationship marketing Communication Commitment Conflict handling Relationship marketing Trust

Trust ,[object Object],[object Object]

Commitment ,[object Object],[object Object],[object Object],[object Object]

Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict handling ,[object Object],[object Object],[object Object],[object Object],[object Object]

Methodology Participants 220 bank customers Place in Kota Kinabalu, Malaysia Period ? Sampling Quasi-random sampling Instrument Questionnaire

Questionnaire Trust Commitment Communication Conflict Handling (Churchill & Surprenant, 1982) Customer Loyalty (Morgan & Hunt, 1994) (Bloemer et al, 1999) the 5-point Likert Scale Strongly disagree Strongly agree 1 2 3 4 5 Dimensions Sources

Results Gender Male : Female = 42% : 58% Age 27% of all respondents were over 40 years age . Education 43% of all respondents were graduate . Years 42% : 11 years or more 39% : between 6 and10 years 19% : 5 years or less

Reliability estimates

Relationship between RM underpinnings and customer loyalty p-value < .05

Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reflection Long-term relationship between the service providers and accepters Relationship Marketing

Thank you for your attention!

Weitere ähnliche Inhalte

Was ist angesagt?

Relationship marketing practices and customer loyalty

Relationship marketing practices and customer loyalty

Relationship marketing practices and customer loyalty

Alexander Decker

Johnson Regina Kachidza | Building Relationship Building Business

Johnson Regina Kachidza | Building Relationship Building Business

Johnson Regina Kachidza | Building Relationship Building Business

Chapter 9 Communication And Consumer Behavior

Chapter 9 Communication And Consumer Behavior

Chapter 9 Communication And Consumer Behavior

The aim of this study is to investigate the Impact of Brand Image, Service Quality and Trust on Customer Loyalty, Moderating Effect of Perceived Price Fairness and the Mediating Effect of Customer Satisfaction on telecommunication sector of Pakistan. This research is helpful to capture and retain the satisfied and loyal customer and it is useful to identify the factors through which telecommunication sector may improve its performance.

Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...

International Journal of Business Marketing and Management (IJBMM)

A common slang in the American Businesses known as ―Customer is king‖ and undoubtedly, without customers any business is useless. For achieving desired goals and objectives, there must be a long term relationship. In the modern world, there is a huge competition between organizations so the importance of the relationship with customer exceeds. As we know that the competition is just a mouse click away and the market is more demand oriented so that customer is life blood of any organization. A research study was conducted to analyze the relationship of customer relationship marketing with customer value creation and customer loyalty. Questionnaires were used to collect data from customers of different telecom firms and statistically analyzed using SPSS Version 20. Results demonstrated the impact of customer relationship marketing on customer value creation and customer loyalty

Impact of Customer Relationship Marketing on Customer Value Creation and Cust...

Impact of Customer Relationship Marketing on Customer Value Creation and Cust...

Impact of Customer Relationship Marketing on Customer Value Creation and Cust...

inventionjournals

Trust In Insurance Company

Trust In Insurance Company

Trust In Insurance Company

Asst.Prof.Dr.Terdsak Rojsurakitti

B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...

B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...

B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...

Today and tomorrow in the world of email

Today and tomorrow in the world of email

Today and tomorrow in the world of email

Abstract A large number of studies on customer satisfaction and customer loyalty have been conducted in marketing over the years. Customer satisfaction is a crucial factor for bank success and it has the possibility to influence customer loyalty. From a theoretical perspective it is very important to investigate which factors influence customer satisfaction. This paper analyzes the basic factors which affects customer satisfaction towards services of Bank. This study adopted empirical research design on the sample size of 401 respondents who were customers of different banks in Syria. Data is collected through survey questionnaires related to customer expectation ,price fairness , customer satisfaction and customer loyalty towards services of banks . Data is analyzed by using AMOS 18. The research reviews the current academic marketing literature and tries to identify antecedents of customer satisfaction and customer loyalty. The findings from this study also provide important managerial implications. Keywords: bank, customer satisfaction, customer loyalty.

The relationship between customer satisfaction and customer loyalty in the ba...

The relationship between customer satisfaction and customer loyalty in the ba...

The relationship between customer satisfaction and customer loyalty in the ba...

Samaan Al-Msallam

Service Provider Expectations and the Word of Mouth That Follows

Service Provider Expectations and the Word of Mouth That Follows

Service Provider Expectations and the Word of Mouth That Follows

Measuring the Response Time – Combining Implicit & Explicit Data from Consume...

Measuring the Response Time – Combining Implicit & Explicit Data from Consume...

Measuring the Response Time – Combining Implicit & Explicit Data from Consume...

LOGO Market Research and Consulting Ltd.

The relationship between the retailer and customer is very close in comparison to other chains of distribution. Success of any organization depends upon the quantity and quality of customers. Customer relationship management is a promising tool that empowers marketers to maintain their presence in the vivacious marketing environment. The research paper attempts to evaluate the perception of gender and to find out the influence of organized stores and unorganized stores on customer relationship management. In this study we concluded that gender have no significant role for different dimensions of customer relationship management. Both organized stores and unorganized stores provide considerable weightage to customer relationship management.

Impact of gender and types of stores on CRM

Impact of gender and types of stores on CRM

Impact of gender and types of stores on CRM

Satisfaction

vahidehbaradaran

Employee Relation - Journal Summary

Employee Relation - Journal Summary

Employee Relation - Journal Summary

The effect of communication on consumer behaviour

The effect of communication on consumer behaviour

The effect of communication on consumer behaviour

5 th ver

Measuring customer satisfaction and loyalty

Measuring customer satisfaction and loyalty

Measuring customer satisfaction and loyalty

CCommunication and consumer behavior

CCommunication and consumer behavior

CCommunication and consumer behavior

Dinesh Bargotra

Was ist angesagt? (18)

Relationship marketing practices and customer loyalty

Relationship marketing practices and customer loyalty

Relationship marketing practices and customer loyalty

Johnson Regina Kachidza | Building Relationship Building Business

Johnson Regina Kachidza | Building Relationship Building Business

Johnson Regina Kachidza | Building Relationship Building Business

Chapter 9 Communication And Consumer Behavior

Chapter 9 Communication And Consumer Behavior

Chapter 9 Communication And Consumer Behavior

Impact Of Brand Image, Service Quality And Trust On Customer Loyalty, Moderat...

Impact of Customer Relationship Marketing on Customer Value Creation and Cust...

Impact of Customer Relationship Marketing on Customer Value Creation and Cust...

Impact of Customer Relationship Marketing on Customer Value Creation and Cust...

Trust In Insurance Company

Trust In Insurance Company

Trust In Insurance Company

B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...

B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...

B2B Marketing: Situational Characteristics as Moderators of the Satisfaction-...

Today and tomorrow in the world of email

Today and tomorrow in the world of email

Today and tomorrow in the world of email

The relationship between customer satisfaction and customer loyalty in the ba...

The relationship between customer satisfaction and customer loyalty in the ba...

The relationship between customer satisfaction and customer loyalty in the ba...

Service Provider Expectations and the Word of Mouth That Follows

Service Provider Expectations and the Word of Mouth That Follows

Service Provider Expectations and the Word of Mouth That Follows

Measuring the Response Time – Combining Implicit & Explicit Data from Consume...

Measuring the Response Time – Combining Implicit & Explicit Data from Consume...

Measuring the Response Time – Combining Implicit & Explicit Data from Consume...

Impact of gender and types of stores on CRM

Impact of gender and types of stores on CRM

Impact of gender and types of stores on CRM

Satisfaction

Employee Relation - Journal Summary

Employee Relation - Journal Summary

Employee Relation - Journal Summary

The effect of communication on consumer behaviour

The effect of communication on consumer behaviour

The effect of communication on consumer behaviour

5 th ver

Measuring customer satisfaction and loyalty

Measuring customer satisfaction and loyalty

Measuring customer satisfaction and loyalty

CCommunication and consumer behavior

CCommunication and consumer behavior

CCommunication and consumer behavior

Andere mochten auch

Up Norte Residencial - Apartamentos de 3 e 2 quartos com suíte, lazer e segurança no Cachambi, Rua Piauí, Zona Norte - RJ. Pertinho de tudo o que você ama. Um condomínio completo com toda infraestrutura que você e sua família merecem. Apartamentos de 2 e 3 quartos com suíte, de 57 a 70m² e uma grande área de lazer com diversão para todas as idades. Se você quer viver com muito mais lazer, conforto e segurança, seja bem-vindo ao UP Norte. Saiba mais: http://imoveismaisrio.com.br/imoveis-a-venda/rj/imovel.php?empreendimento=up-norte-residencial-apartamentos-de-3-e-2-quartos-na-rua-piaui-cachambi-rj-even

Up Norte | Cachambi | Zona Norte | Even

Up Norte | Cachambi | Zona Norte | Even

Up Norte | Cachambi | Zona Norte | Even

Imóveis Mais Rio

Start accepting payments by Webpay

Start accepting payments by Webpay

Start accepting payments by Webpay

Kazo Winter Jackets For Women

Kazo Winter Jackets For Women

Kazo Winter Jackets For Women

Kazo Fashion Limited

Plantas Viva Penha e Nova Penha

Plantas Viva Penha e Nova Penha

Plantas Viva Penha e Nova Penha

INVEXO Imobiliária

Inovale - Sustentabilidade

Inovale - Sustentabilidade

Inovale - Sustentabilidade

Inovale - Produtividade

Inovale - Produtividade

Inovale - Produtividade

Plantas Choice Recreio Residence

Plantas Choice Recreio Residence

Plantas Choice Recreio Residence

INVEXO Imobiliária

Materi sharing blog sebagai bahan ajar di festival tik 2015

Materi sharing blog sebagai bahan ajar di festival tik 2015

Materi sharing blog sebagai bahan ajar di festival tik 2015

Namin AB Ibnu Solihin

Andere mochten auch (8)

Up Norte | Cachambi | Zona Norte | Even

Up Norte | Cachambi | Zona Norte | Even

Up Norte | Cachambi | Zona Norte | Even

Start accepting payments by Webpay

Start accepting payments by Webpay

Start accepting payments by Webpay

Kazo Winter Jackets For Women

Kazo Winter Jackets For Women

Kazo Winter Jackets For Women

Plantas Viva Penha e Nova Penha

Plantas Viva Penha e Nova Penha

Plantas Viva Penha e Nova Penha

Inovale - Sustentabilidade

Inovale - Sustentabilidade

Inovale - Sustentabilidade

Inovale - Produtividade

Inovale - Produtividade

Inovale - Produtividade

Plantas Choice Recreio Residence

Plantas Choice Recreio Residence

Plantas Choice Recreio Residence

Materi sharing blog sebagai bahan ajar di festival tik 2015

Materi sharing blog sebagai bahan ajar di festival tik 2015

Materi sharing blog sebagai bahan ajar di festival tik 2015

Ähnlich wie Individual Presentation

Creating an empirical model of the effect of relationship marketing strategy ...

Creating an empirical model of the effect of relationship marketing strategy ...

Creating an empirical model of the effect of relationship marketing strategy ...

Alexander Decker

Patrick Henry Entropic - Customer Relationship Management

Patrick Henry Entropic - Customer Relationship Management

Patrick Henry Entropic - Customer Relationship Management

Patrick Henry Entropic

Service Quality To Service Loyalty

Service Quality To Service Loyalty

Service Quality To Service Loyalty

Ch 9.ppt

DhruviShah113670

Service marketing5

Service marketing5

Service marketing5

This study was aimed at testing and analyzing influence of relationship marketing on switching barrier, customer satisfaction, customer trust, and customer retention. The study was conducted with respondents of 141 Emerald BNI BANK customers in Indonesia. Data were collected by using instruments of questionnaires. The test on the model was done using structural equation model analysis with GSCA approach. Switching barrier significantly influenced on customer satisfaction and customer trust. Furthermore, customer satisfaction and customer trust significanly influenced on customer retention. Partially, it was identified that variable of customer trust was the most dominant variable influencing on the customer retention.

The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...

The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...

The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...

inventionjournals

Customer relationship management11

Customer relationship management11

Customer relationship management11

Influence of celebrity credibility on perceived brand trust study on multinat...

Omantel Telecommunication

BRM project work - FINAL.docx

BRM project work - FINAL.docx

BRM project work - FINAL.docx

PoojaShree806790

ABSTRACT:- Most of marketing literature recognizes customer satisfaction as a significant antecedent to Brand loyalty. Further, the relationships between both satisfaction constructs with Brand loyalty have mostly been studied separately. The purpose of this study is to explore the effects of three customer perceptions (perceived quality, brand image, price fairness) on customer satisfaction and Brand loyalty. A combination of a convenience and judgmental sample survey of 584 mobile phone users, from undergraduate students of major universities in Damascus, was used to the test the hypotheses. The results illustrate that customer satisfaction significantly affects customer loyalty. Also, the factors of perceived quality , brand image and price fairness affect Brand loyalty. Customer perception of perceived quality, brand image and price fairness are almost equally to build up the satisfaction. We suggest that managers should consider perceived quality and price fairness as foundations to build up customer satisfaction, Brand loyalty and, also to improve brand image as an added on value for customers.

The Effects of the Determinants of Customer Satisfaction on Brand Loyalty

Samaan Al-Msallam

CUSTOMER SERVICE EXCELLENCE (CASE STUDY).pptx

CUSTOMER SERVICE EXCELLENCE (CASE STUDY).pptx

CUSTOMER SERVICE EXCELLENCE (CASE STUDY).pptx

Home of Dissertations

THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE

THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE

THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE

Ayanda Demilade

The influence of customer relationship management (CRM) on Nigeria banking sector market share performance is the focus of this study. It examined the influence of customer identification, customer retention and technology on customer relationship management and banks market share performance. The ever increasing competition and dynamics in the market place and the need for banks to survive, grow and meet the stakeholders objectives calls for a meaningful long lasting relationship between marketers and all other stakeholders in the organisation. The population of this study consists of all 617 headquarters employees of the 21 deposit money banks in Port Harcourt metropolis that is registered with Nigeria Deposit Insurance Corporation (NDIC); while the sample size of 243 determined through the Tara Yamani formula. Questionnaire was used as an instrument for primary data collection. The Spearman’s Rank Order Correlation was the statistical technique employed for hypothesis testing in the statistical package for social sciences (SPSS) version 17. The findings of this study revealed that there is significant relationship between customer identification, retention, and market share; while technology positively influence CRM and bank market share performance. Customer identification and retention are dimensions of CRM, while market share is the measure of performance, with technology as moderating variable influence between CRM as a measure of bank performance. It is therefore noted that banks will have better competitive advantage when all relevant stakeholders appreciate and demonstrate these customer relationship management strategies with a view of achieving the desired corporate objectives.

Customer Relationship Management and Banking Sector Market Share performance

Customer Relationship Management and Banking Sector Market Share performance

Customer Relationship Management and Banking Sector Market Share performance

inventionjournals

Jssp.2012.91.94

Jssp.2012.91.94

Jssp.2012.91.94

A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...

A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...

A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...

Ramesh Godabole

Customer relationship Management

Customer relationship Management

Customer relationship Management

Er. Vaibhav Agarwal

Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...

Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...

Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...

This research aim to be examine and analyze the effect of quality service, trust and price to customer satisfaction in PT. Telkomsel branch of Makassar, and too examine and analyze the effect of quality service, trust and price on customer loyalty in PT. Telkomsel at Makassar. To apply that goal then used data collection technique through documentation and questionnaires, with taking population that costumer of Telkomsel that holds cards simPATI, As, and HALO, this use one year and domiciled in Makassar city which amounts 47.173 people and taking a sampling with propotional random sampling which amounts 180 people and used data analyze technique Structural Equation Modeling (SEM) with used the help of software Amos release 22. The result of research showed that the quality of service give positive and significant impact on customer satisfaction and loyalty. Trust also give positive and significant impact on customer satisfaction and loyalty while price give negative impact on customer satisfaction and loyalty which by increasing. The price by telkomsel through increased credit rates will affect customer’s satisfaction and loyalty. From the result of this research support the old result of this research and supporting theory where overall research variable with indicators that form question in questionnaire all have an impact on customer satisfaction and loyalty although the variables must be through satisfaction to reach customer loyalty and these variables into a unity

Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...

Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...

Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...

inventionjournals

This study aims to determine whether there is influence on customer loyalty limb bimbelTiki Taka Harapan Indah Bekasi and how much influence on loyalty customers.The research was conducted at the Tiki Taka Harapan Indah Bekasi. The method used is the library reseach and field reseach data collection using questionnaires with a population of 45 people from the total number of parents enrolled students, obtained a sample of 31 people. The result of linear regression test is a = 20,55, b = 0,57, y = 20,55 + 0,57x. The result of correlation coefficient is r = 0.57. The percentage of influence satisfaction on customer loyalty amounted to 32.49% while the rest of 67.51% influenced by other factors not involved in this study.Test t count 3.74 and t table for n = 31 with degrees of freedom (dk) is n-2 = 29 with error rate 5% (0.05) is 2.045. From the above value is known that t arithmetic 3.74> of t table 2.045 then Ha accepted and Ho rejected. It means that based on data research results then there is Influence between satisfaction with customer loyalty at BimbelTiki Taka Harapan Indah Bekasi.

Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia

Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia

Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia

Trust - A strategic tool for the management of customer data

Trust - A strategic tool for the management of customer data

Trust - A strategic tool for the management of customer data

Ähnlich wie Individual Presentation (20)

Creating an empirical model of the effect of relationship marketing strategy ...

Creating an empirical model of the effect of relationship marketing strategy ...

Creating an empirical model of the effect of relationship marketing strategy ...

Patrick Henry Entropic - Customer Relationship Management

Patrick Henry Entropic - Customer Relationship Management

Patrick Henry Entropic - Customer Relationship Management

Service Quality To Service Loyalty

Service Quality To Service Loyalty

Service Quality To Service Loyalty

Ch 9.ppt

Service marketing5

Service marketing5

Service marketing5

The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...

The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...

The Influence Of Relationship Marketing On Switching Barrier, Customer Satisf...

Customer relationship management11

Customer relationship management11

Customer relationship management11

Influence of celebrity credibility on perceived brand trust study on multinat...

BRM project work - FINAL.docx

BRM project work - FINAL.docx

BRM project work - FINAL.docx

The Effects of the Determinants of Customer Satisfaction on Brand Loyalty

CUSTOMER SERVICE EXCELLENCE (CASE STUDY).pptx

CUSTOMER SERVICE EXCELLENCE (CASE STUDY).pptx

CUSTOMER SERVICE EXCELLENCE (CASE STUDY).pptx

THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE

THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE

THE IMPACT OF EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT ON REPURCHASE

Customer Relationship Management and Banking Sector Market Share performance

Customer Relationship Management and Banking Sector Market Share performance

Customer Relationship Management and Banking Sector Market Share performance

Jssp.2012.91.94

Jssp.2012.91.94

Jssp.2012.91.94

A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...

A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...

A sample applied to Future Group : Drivers Of Customer Loyalty In A Retail St...

Customer relationship Management

Customer relationship Management

Customer relationship Management

Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...

Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...

Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...

Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...

Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...

Effects of Service Quality, Trust, and Price on The Satisfaction And Loyalty ...

Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia

Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia

Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia

Trust - A strategic tool for the management of customer data

Trust - A strategic tool for the management of customer data

Trust - A strategic tool for the management of customer data

Kürzlich hochgeladen

+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHABI}}+971581248768in dubai+971581248768_)whatsapp*abortion pills in dubai/buy cytotec misoprostol and mifepristone in dubai More arrow_drop_down WHATSAPP +971581248768 ABORTION PILLS IN DUBAI,MISOPROSTOL IN DUBAI,@CYTOTEC TABLETS IN DUBAI/cytotec in abu dhabi/abortion pills in sharjah/MIFEPRISTONE IN DUBAI/misoprostol in ajman/@abortion pills in ras al khaimah@mifepristone in sharjah>mifepristone in abu dhabi>ABORTION PILLS FOR SALE IN ABU DHABI,KUWAIT,AJMAN,SHARJAH,RAS AL KHAIMAHSALMIYA,AL WAKRAH,JOHANNESBURG,AL AIN,CYTOTEC IN DUBAI+971581248768 cytotec price in dubai,abu dhabi.al ain,ajman,sharjah,,OTTAWA,ALBERTA,CALGARY,TORONTO,IDAHO,OHIO, Midrand ,Sandton,Hyde Park,Johannesburg,New Hampshire,South Dakota,North Dakota,how how can i get abortion pills in dubai ,abu dhabi,,riyadh.oman.muscat,Arkansas ,Kansas,West Virginia, abortion pills in for sale in dubai.abu dhabi+971581248768 Oklahoma,Nebraska,Vermont,Idaho,South Carolina,Wisconsin ~ misoprostol price in dubai.ajman.al ain.kuwaitcity,Alabama,Maine,New Mexico, soweto+971581248768,cytotec pills in kuwait,sharjah,ajman,ras al khaimahMissouri,, un wanted kit in dubai, Victoria, Sydney, ajman, Botswana ,misoprostol in abu dhabi.sharjah.dubai Alabama,get abortion pills in ras al khaimah,al ain,ajman,abu dhabi.sharjah,kuwaitcity,al satwa,deira. Charlotte,Austin,San Francisco,New York,Seattle,farwaniyah,cytotec pills for sale in al ain ,ajman,dubai,Washington,misoprostol tablets available +971581248768 in dubai,abu dhabi,sharjah,al ain,deira,ajman) abortion pills in abu dhabi,sharjah,dubai,fujairah,jumeirah,ras al khaimah,Rockhampton,Toowoomba,Coffs Harbour,J

!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...

!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...

!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...

DUBAI (+971)581248768 BUY ABORTION PILLS IN ABU dhabi...Qatar

Power point presentation on enterprise performance management

Power point presentation on enterprise performance management

Power point presentation on enterprise performance management

BeMetals Investor Presentation_May 3, 2024.pdf

BeMetals Investor Presentation_May 3, 2024.pdf

BeMetals Investor Presentation_May 3, 2024.pdf

Cannabis Legalization World Map: 2024 Updated

Cannabis Legalization World Map: 2024 Updated

Cannabis Legalization World Map: 2024 Updated

CannaBusinessPlans

Arti Languages Pre Seed Teaser Deck 2024.pdf

Arti Languages Pre Seed Teaser Deck 2024.pdf

Arti Languages Pre Seed Teaser Deck 2024.pdf

Falcon's Invoice Discounting: Your Path to Prosperity

Falcon's Invoice Discounting: Your Path to Prosperity

Falcon's Invoice Discounting: Your Path to Prosperity

hemanthkumar470700

CROSS CULTURAL NEGOTIATION BY PANMISEM NS

CROSS CULTURAL NEGOTIATION BY PANMISEM NS

CROSS CULTURAL NEGOTIATION BY PANMISEM NS

panmisemningshen123

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months

Lundin Gold - Q1 2024 Conference Call Presentation (Revised)

Lundin Gold - Q1 2024 Conference Call Presentation (Revised)

Lundin Gold - Q1 2024 Conference Call Presentation (Revised)

Adnet Communications

Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time Booking Contact Details :- WhatsApp Chat :- +91-7737669865 We offer all types of girls of your choice with space. Our escorts are fully cooperative and understand your needs. All types of call girls like Housewives, College girls,#K09 Russian girls, Muslim girls, Afghani girls, Bengali girls, Working girls, south Indian girls, Punjabi girls, etc. In-Call: — You Can Reach At Our Place in Bangalore Our place Which Is Very Clean Hygienic 100% safe Accommodation. Out-Call: — Service for Out Call You have To Come Pick The Girl From My Place We Also Provide Door-Step Services Hygienic: — Full Ac Neat And Clean Rooms Available In Hotel 24 * 7 Hrs In Bangalore Our Services and Rates: – One Shot — 2500/in call (time ½ hour), 5000/out call Two shot with one girl — 5000/in call (time 1 hour), 6000/out call Body to body massage with sex- 3000/in call (time 1 hour) full night for one person– 8000/in call, 10000/out call (shot limit 4 shot) We are available 24*7 all days of the year

Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time

Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time

Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time

Falcon Invoice Discounting: Tailored Financial Wings

Falcon Invoice Discounting: Tailored Financial Wings

Falcon Invoice Discounting: Tailored Financial Wings

Falcon Invoice Discounting

Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...

Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...

Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...

meghakumariji156

Katrina Personal Brand Project and portfolio 1

IN Port Alfred [[[[WhatsApp (((+2773.7758.557)) *____**)) ABORTION PILLS FOR SALE IN Dubai, Abu Dhabi, Alain, RAK city & Satwa IN Port Alfred [[[[WhatsApp (((+2773.7758.557)) *____**)) ABORTION PILLS FOR SALE IN Dubai, Abu Dhabi, Alain, RAK city & Satwa ABORTION CLINIC+27737758557 Our main goal is that of preventing unintended pregnancies and unwanted births Medical abortion procedures are available for terminating a pregnancy. Abortion Clinic offering ultimate Services in abortion with an experience of 29 years Abortion Pills for Sale in Johannesburg Carlton Centre, Bosman Pretoria, Ivory Park Midrand Tembisa, Bara Soweto, Benoni, Alexandra, Boksburg, Brakpan, Germiston, Springs, Gauteng South Africa.Abortion Pills For Sale In Midrand Abortion Pills for Sale in Pretoria Abortion Pills In Durban Legal Abortion Clinics In Vanderbijlpark Abortion Specialists In Tembisa Temong How Much Are Abortion Pills South Africa Pharmacies How Much For The Abortion Pill | Where Can I Get The Abortion Pill Abortion Clinic Services In Bellville Abortion Pills for Sale In Pretoria Central Abortion Pills In Bloemfontein Abortion Pills In Daveyton Abortion Clinic in Mafikeng Abortion Pills For Sale In Middelburg Abortion Pills For Sale In Burgersfort. Abortion Pills For Sale In Hazyview Abortion Pills For Sale In East London Abortion Pills For Sale In Port Elizabeth Abortion Doctor In East London Abortion Pills for Sale in Port Shepstone Abortion Pills For Sale In Roodepoort Abortion Pills For Sale In Tembisa Randfontein Women Clinic and Abortion Pills for Sale. Abortion Pills Sale Manzini Abortion Pills

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait

TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf

TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf

TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf

An Investor Pitch Deck is a brief presentation, often created using PowerPoint, used to provide your audience with a quick overview of your cannabis business plan. You will also use your pitch deck during face-to-face or online meetings with your partners and co-founders. We offer a '70% ready to go' professional Cannabis Edibles Investor Pitch Deck Template. The template is completely open and editable, and all you have to do is add your company information. https://cannabusinessplans.com/product/cannabis-investor-pitch-deck-template-edibles/

New 2024 Cannabis Edibles Investor Pitch Deck Template

New 2024 Cannabis Edibles Investor Pitch Deck Template

New 2024 Cannabis Edibles Investor Pitch Deck Template

CannaBusinessPlans

https://industrialcivilconstructions.com/preengineered-building-manufacturers-chennai.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-coimbatore.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-dindigul.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-erode.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-karur.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-madurai.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-namakkal.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-salem.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-sivakasi.html https://industrialcivilconstructions.com/preengineered-building-manufacturers-trichy.html

Pre Engineered Building Manufacturers Hyderabad.pptx

Pre Engineered Building Manufacturers Hyderabad.pptx

Pre Engineered Building Manufacturers Hyderabad.pptx

Roofing Contractor

Buy Verified TransferWise Accounts Buy verified TransferWise accounts online from the world’s best verified sellers. With a fully verified TransferWise account, you can easily send and receive money around the world, making your international transactions fast and efficient. SEOSMMEARTH.COM is your one-stop shop to easily Buy Verified TransferWise account If You Want To More Information just Contact Now: Skype: SEOSMMEARTH Telegram: @seosmmearth WhatsApp:+1(662)7322-662 Gmail: seosmmearth@gmail.com

Buy Verified TransferWise Accounts From Seosmmearth

Buy Verified TransferWise Accounts From Seosmmearth

Buy Verified TransferWise Accounts From Seosmmearth

Buy Verified Binance Account

Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...

Falcon Invoice Discounting

Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...

Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...

Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...

Kürzlich hochgeladen (20)

!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...

!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...

!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...

Power point presentation on enterprise performance management

Power point presentation on enterprise performance management

Power point presentation on enterprise performance management

BeMetals Investor Presentation_May 3, 2024.pdf

BeMetals Investor Presentation_May 3, 2024.pdf

BeMetals Investor Presentation_May 3, 2024.pdf

Cannabis Legalization World Map: 2024 Updated

Cannabis Legalization World Map: 2024 Updated

Cannabis Legalization World Map: 2024 Updated

Arti Languages Pre Seed Teaser Deck 2024.pdf

Arti Languages Pre Seed Teaser Deck 2024.pdf

Arti Languages Pre Seed Teaser Deck 2024.pdf

Falcon's Invoice Discounting: Your Path to Prosperity

Falcon's Invoice Discounting: Your Path to Prosperity

Falcon's Invoice Discounting: Your Path to Prosperity

CROSS CULTURAL NEGOTIATION BY PANMISEM NS

CROSS CULTURAL NEGOTIATION BY PANMISEM NS

CROSS CULTURAL NEGOTIATION BY PANMISEM NS

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months

Lundin Gold - Q1 2024 Conference Call Presentation (Revised)

Lundin Gold - Q1 2024 Conference Call Presentation (Revised)

Lundin Gold - Q1 2024 Conference Call Presentation (Revised)

Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time

Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time

Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time

Falcon Invoice Discounting: Tailored Financial Wings

Falcon Invoice Discounting: Tailored Financial Wings

Falcon Invoice Discounting: Tailored Financial Wings

Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...

Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...

Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...

Katrina Personal Brand Project and portfolio 1

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait

TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf

TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf

TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf

New 2024 Cannabis Edibles Investor Pitch Deck Template

New 2024 Cannabis Edibles Investor Pitch Deck Template

New 2024 Cannabis Edibles Investor Pitch Deck Template

Pre Engineered Building Manufacturers Hyderabad.pptx

Pre Engineered Building Manufacturers Hyderabad.pptx

Pre Engineered Building Manufacturers Hyderabad.pptx

Buy Verified TransferWise Accounts From Seosmmearth

Buy Verified TransferWise Accounts From Seosmmearth

Buy Verified TransferWise Accounts From Seosmmearth

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...

Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...

Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...

Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...

Individual Presentation

1. Relationship marketing and customer loyalty Instructor: Dr. Pi-Ying Teresa Hsu Presenter: Han-Ming Jeffrey Chen Date: Oct. 22, 2009

2.

3. Contents Reflection Introduction Literature Review Methodology Result & Conclusion

4.

5.

6.

7. Research Framework Trust Customer Loyalty Commitment Communication Conflict Handling

8.

9. The “underpinnings” of relationship marketing Communication Commitment Conflict handling Relationship marketing Trust

10.

11.

12.

13.

14. Methodology Participants 220 bank customers Place in Kota Kinabalu, Malaysia Period ? Sampling Quasi-random sampling Instrument Questionnaire

15. Questionnaire Trust Commitment Communication Conflict Handling (Churchill & Surprenant, 1982) Customer Loyalty (Morgan & Hunt, 1994) (Bloemer et al, 1999) the 5-point Likert Scale Strongly disagree Strongly agree 1 2 3 4 5 Dimensions Sources

16. Results Gender Male : Female = 42% : 58% Age 27% of all respondents were over 40 years age . Education 43% of all respondents were graduate . Years 42% : 11 years or more 39% : between 6 and10 years 19% : 5 years or less

17. Reliability estimates

18. Relationship between RM underpinnings and customer loyalty p-value < .05

19.

20. Reflection Long-term relationship between the service providers and accepters Relationship Marketing

21. Thank you for your attention!