EasyVista Company presentation
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EasyVista Company presentation
- 2. By 2016, 35% of IT operations organizations will have 75% of IT service desk contacts from the business resolved by virtual assistants. By year-end 2017, voice-based, user-initiated contacts to the IT service desk will decrease 40% from 2013 levels. By 2017 we will see a Fortune 500 company completely replace its phone based 1st line IT Service Desk with peer to peer support and self-service. By 2018 30% of IT Service Desks will have at least half of their budget reallocated from 1st level incident support to end-user training activities. The IT Department isn't engaging enough with users: IT support should be mobile, social, automated. THE ITSM MARKET IS CHANGING
- 4. IT CAN’T SERVE EMPLOYEES ANYMORE Only 6% of enterprises are able to produce the Apps they need. The big part of them are unable to manage the backlog. Independent research company - Opinion Matters surveyed 228 Application Development Directors/Managers in the US and UK during August and September 2014. The split between UK and US respondents was about equal, with around 50% from each territory (111 UK versus 117 US). Results were also segmented by industry sector, role and company size.
- 5. CHANGING LANDSCAPE OF CIO’S CHARTER
- 6. Information is no longer locked inside a company • Applications are in the cloud, or hybrid – and employees are bringing their own • Search has changed everything in terms of how we find information • Networks are now wireless, and soon to be software defined (SDN) • Devices are fluid and becoming more purpose built – BYOD and IoT Since IT is everywhere, the demand for service management is too! • HR service management: on- and off- boarding of new employees • Facilities service management: work orders and requests • Customer Care management: customers, students, patients, hotel guests Service users are tech savvy, and expect a “consumer-like” experience • Applications should be easy to use, with a clean interface and very few clicks • Services should be personalized, based on my role • I shouldn’t have to call/email anyone – self service is now the norm CHANGING LANDSCAPE OF CIO’S CHARTER
- 7. EASYVISTA CORE VALUE PROPOSITION At EasyVista, we help modern CIOs bring consumerized services to market quickly, allowing them to embrace the social, shifting, flattening and emergent realities of today’s digital enterprise. We allow them to become the “Chief Service Provider” that modern organizations require, reducing time-to-market and driving efficiencies across the entire enterprise.
- 8. EASYVISTA INNOVATIVE SOLUTIONS EasyVista solutions empower end-users while allowing IT to maintain necessary controls. With EasyVista, lines of business are now building their own applications, leaving IT to ensure that availability, security, interoperability and compliance requirements are enforced and maintained. It’s EasyVista's ability to generate customized service applications without any coding (e.g JavaScript, Jelly and AJAX) that allows for this organizational agility, and sets us apart from the vendors that require armies of programmers to keep up with change.
- 9. EASYVISTA PORTFOLIO OVERVIEW & BEYONDITSM
- 10. Active Directory Reporting Monitoring Inventory Discovery Software Distribution Remote Control In-House Applications Other IT Applications EASYVISTA IT SERVICE MANAGER SAAS OR ON-PREMISE CONNECTORS DB, Web services, email, files,… ITSM 15 ITIL processes ITAM Asset & CMDB ITFM Budget, Contracts, … CODELESS BUILDER IT SERVICE STORE CLICK2GET Software Self Distribution CONFIDENTIAL
- 11. ITSM EasyVista & Other Other Applications Legal, Marketing ,… ERP SAP, Oracle,… HR PeopleSoft, Workday,… CRM Saleforce,… FACILITIES Legacy Softwares MEDIA Twitter, YouTube,… EASYVISTA SERVICE APPSTORE SAAS (Neo Cloud) WORKFLOW Business Process Management DATABASE Catalogs, roles & domains SECURITY Integrity & confidentiality CODELESS APPS BUILDER SERVICE APPS GALLERY IT, HR, Customer Care, Facilities Management, Reporting,… SERVICE APPS COMMUNITY Share Service Apps,… CONNECTORS CRM, ERP, HR, Social Media, Legacy, ITSM … CONFIDENTIAL
- 12. It’s not just IT anymore Build it like what you use at home
Hinweis der Redaktion
- EasyVista designs and develops industry leading service management solutions that encompass the full breadth of IT Service Management, but also goes beyond to deliver a wide range of non-IT services to their employees, suppliers or customers. Introducing today EasyVista IT Service Manager and EasyVista Service AppStore. The solutions are designed to simplify the delivery of a wide range of IT and non-IT services to your employees.
- All your IT Service Management needs in a single, modular solution! The market for IT Asset, Service and Financial Management has long been dominated by complex solutions, often requiring the integration of several products. We have reached a turning point. CIOs don’t want long and expensive deployments that are difficult to use and manage; they want solutions that are quick to deploy, solutions that are easily adapted and cost effective. EasyVista IT Service Manager has been built on this premise, and has been delivering on that promise for many years. Available both as SaaS and On Premise, we offer the kind of flexible, agile and scalable solutions that they ’BYOD/BYOA’ world requires. Pink Elephant ITIL verified, EasyVista IT Service Manager is verified by Pink Elephant for its adherence to all ITIL processes. You will not find a better ITSM solution for your growing enterprise. EasyVista IT Service Manager is a consumerized Service Management solution for IT, offering integrated IT service and asset management functionality. EasyVista is built from the ground up to be codeless. This means that the solution is completely configurable without coding or script writing.
- Because it’s about your customers and their experience EasyVista Service App Store offers IT the flexibility necessary to deliver services to each and every customer in a way that resonates with them. It allows you to interface with any in-house or market legacy silo applications (e.g Directory, ERP, HR, CRM, ITSM, etc) to deliver transversal services with a single consumerized interface for any end-user. It’s so easy it even allows business departments to build/modify their applications, based on patterns delivered out-of-the-box by EasyVista and/or IT department. EasyVista Service AppStore is the only consumerized enterprise service management platform that allows organizations to design and build service workflows with zero coding. After all, services change, and enterprises need simple but robust platforms that allow them to change with them, and not have to employ an army of programmers.