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A corporate website is NOT the page that no one is interested in, because it‘s the
                             brands‘ and products‘ pages where everyone goes. The digital revolution has
                             changed the expectations of people towards companies. And their corporate
                             websites are becoming the place of truth.

                             Three main convictions on how to create a credible window
                             into your company à




POVCORPORATE
WEBSITES
© FullSIX GmbH 2012 – Strictly Confidential – All Rights Reserved – No reproduction or diffusion without written authorization
The digital revolution has
brought new expectations
from people out there,
regarding the topics:
-  Traceability
-  Bio engagement
-  Social engagement
-  Marginal groups

What is needed is:
-  Transparency


                                TRANSPARANCY IS KING
-  Openness


                     WHAT’S YOUR ROLE?
-  Ethic
-  Responsibility

That means you have to:
-  Prove proximity
-  Support identification with
   the company
-  Aim for exchange and
   dialogue
-  Be transparent
-  Position the company as a
   leader in a good cause
Take into consideration:

-  You clearly need to display
   the role the brand wants to
   play in the lives of the target
   groups

-  Target groups or corporate
   websites are multiple:
       -  Employees (#1)
       -  Job seekers

                                     FULFILL YOUR ROLE
       -  Investors


             TRANSPARANCY IS KING
       -  Journalists
       -  Consumers

-  At the same time this site is
   the place where the role
   needs to come true – offer
   services, content,
   applications and ideas with
   which you actually play the
   defined role for the specific
   target group
The corporate website is where
the company should lead the
conversations with consumers
and fuel the companies image.

The institutional conversation
with the consumer should feed
the marketing people –
everything is an insight!

Put instruments in place to
start and continue those
                                    LEARN AND USE WISELY
                      FULFULL YOUR ROLE
conversations, to analyse them
and to forward the learnings to
other parts of the group.

Do that with all different target
groups.
A NEW CONTEXT
FOR CORPOORATE SITES




Challenges:
-  The corporate websites are/will be the #1 source of
   information for the digital society

-  Reflecting the modernity and image of a brand by not
   lacking behind the product communication

-  Do not forget the added value / services

-  it’s an “always on “relationship

-  The site lives with the content (à playground)
CORPORATE WEBSITES

                     -  SFR.COM is a great example for the somehow new
                        finding that also corporate websites have the right
                        to look good and create pleasure for the user!

                     -  SFR.COM has won a design price in France.

                     -  SFR.COM has been developed in HTML5.

                     -  The design is completely responsive, so that users
                        can enjoy it on all screen sizes, incl. Tablets and
                        mobile phones.

                     -  And the regularly updated content tells interesting
                        and relevant stories that users like to follow and
                        explore.
CORPORATE WEBSITES

                     -  A completely different
                        approach to a corporate site.
                        How could it be constantly
                        relevant to the LCL
                        customers and employees?

                     -  By analysing the search
                        behaviour in the area of
                        banking every month we
                        found out what the mostly
                        asked questions were, that
                        people had.

                     -  In a monthly video magazine
                        the LCL specialists would
                        give answers to those
                        questions, which clients and
                        investors could find directly,
                        and employees could take a s
                        input for their daily
                        consulting work.
CORPORATE WEBSITES
CONSULTING, UX AND/OR CREATING




  More à
BENCHMARKS
A LOOK AT KWD WEBRANKINGS

                            Lets check
                            them out à




                            FullSIX Clients
                            Edf.com
                            Lorealprofessional.com
                            SFR.com
                            Vodafone.es
1	
  
ENI.IT


Findings:
-  (1) Integration of online
   services (via login) and
   explanation with videos and
   interviews                              2	
     4	
  
-  (2) Info is presented in key-
   points and with
   visualization / easy to
   understand

-  (3) Not only adressing
   stakeholders

-  (4) Multimedia, YT
   integration                                             3	
  
BASF.COM                        3	
                1	
  




Findings:
-  (1) Open to SM platforms
   and mutiscreen

-  (2) explanation of the
   company world for everyone
                                                           4	
  
-  (3) constant invitation
   todialogue                           1	
  
                                                2	
  
UBS.COM                                         1	
     3	
  


                                                                        5	
  
Findings:
-  (1) Very conservative
   appearance

-  (2) Content opens in clear and
                                        2	
                     4	
  
   short pop-up overview not to
   get lost in navigation

-  (3) Articles start with video
   formats

-  (4) Mobile Site

-  (5) Not enough updates for a
   financial site / for a site of 2012
© FullSIX GmbH 2012 – Strictly Confidential – All Rights Reserved – No reproduction or diffusion without written authorization




                                                                                                      WHAT DO YOU THINK?
                                                                                                                       THAT’S IT FOR NOW.




                                            MARKETING IN
                                            SYNCHRONIZED
                                            THE DIGITAL AGE
hallo@fullsix.de


www.facebook.com/F6Berlin


www.twitter.com/FullSIXBerlin


www.youtube.com/user/fullsixberlin


www.slideshare.net/fullsixberlin

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Transparency and Engagement: Crafting Credible Corporate Websites

  • 1. A corporate website is NOT the page that no one is interested in, because it‘s the brands‘ and products‘ pages where everyone goes. The digital revolution has changed the expectations of people towards companies. And their corporate websites are becoming the place of truth. Three main convictions on how to create a credible window into your company à POVCORPORATE WEBSITES © FullSIX GmbH 2012 – Strictly Confidential – All Rights Reserved – No reproduction or diffusion without written authorization
  • 2. The digital revolution has brought new expectations from people out there, regarding the topics: -  Traceability -  Bio engagement -  Social engagement -  Marginal groups What is needed is: -  Transparency TRANSPARANCY IS KING -  Openness WHAT’S YOUR ROLE? -  Ethic -  Responsibility That means you have to: -  Prove proximity -  Support identification with the company -  Aim for exchange and dialogue -  Be transparent -  Position the company as a leader in a good cause
  • 3. Take into consideration: -  You clearly need to display the role the brand wants to play in the lives of the target groups -  Target groups or corporate websites are multiple: -  Employees (#1) -  Job seekers FULFILL YOUR ROLE -  Investors TRANSPARANCY IS KING -  Journalists -  Consumers -  At the same time this site is the place where the role needs to come true – offer services, content, applications and ideas with which you actually play the defined role for the specific target group
  • 4. The corporate website is where the company should lead the conversations with consumers and fuel the companies image. The institutional conversation with the consumer should feed the marketing people – everything is an insight! Put instruments in place to start and continue those LEARN AND USE WISELY FULFULL YOUR ROLE conversations, to analyse them and to forward the learnings to other parts of the group. Do that with all different target groups.
  • 5. A NEW CONTEXT FOR CORPOORATE SITES Challenges: -  The corporate websites are/will be the #1 source of information for the digital society -  Reflecting the modernity and image of a brand by not lacking behind the product communication -  Do not forget the added value / services -  it’s an “always on “relationship -  The site lives with the content (à playground)
  • 6. CORPORATE WEBSITES -  SFR.COM is a great example for the somehow new finding that also corporate websites have the right to look good and create pleasure for the user! -  SFR.COM has won a design price in France. -  SFR.COM has been developed in HTML5. -  The design is completely responsive, so that users can enjoy it on all screen sizes, incl. Tablets and mobile phones. -  And the regularly updated content tells interesting and relevant stories that users like to follow and explore.
  • 7. CORPORATE WEBSITES -  A completely different approach to a corporate site. How could it be constantly relevant to the LCL customers and employees? -  By analysing the search behaviour in the area of banking every month we found out what the mostly asked questions were, that people had. -  In a monthly video magazine the LCL specialists would give answers to those questions, which clients and investors could find directly, and employees could take a s input for their daily consulting work.
  • 8. CORPORATE WEBSITES CONSULTING, UX AND/OR CREATING More à
  • 9. BENCHMARKS A LOOK AT KWD WEBRANKINGS Lets check them out à FullSIX Clients Edf.com Lorealprofessional.com SFR.com Vodafone.es
  • 10. 1   ENI.IT Findings: -  (1) Integration of online services (via login) and explanation with videos and interviews 2   4   -  (2) Info is presented in key- points and with visualization / easy to understand -  (3) Not only adressing stakeholders -  (4) Multimedia, YT integration 3  
  • 11. BASF.COM 3   1   Findings: -  (1) Open to SM platforms and mutiscreen -  (2) explanation of the company world for everyone 4   -  (3) constant invitation todialogue 1   2  
  • 12. UBS.COM 1   3   5   Findings: -  (1) Very conservative appearance -  (2) Content opens in clear and 2   4   short pop-up overview not to get lost in navigation -  (3) Articles start with video formats -  (4) Mobile Site -  (5) Not enough updates for a financial site / for a site of 2012
  • 13. © FullSIX GmbH 2012 – Strictly Confidential – All Rights Reserved – No reproduction or diffusion without written authorization WHAT DO YOU THINK? THAT’S IT FOR NOW. MARKETING IN SYNCHRONIZED THE DIGITAL AGE