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Enabling the Digital Mind Shift in the Organization
Enterprise Digital Summit - London| 22 October 2015
David Terrar | Founder & CXO – Agile Elephant | @DT on Twitter
innovation | digital transformation | value creation | (r)evolution
“The illiterate of the 21st century will
not be those who cannot read and write,
but those who cannot learn, unlearn,
and relearn. ”
Alvin Toffler
Agenda
• Everone’s talking Digital….
• You have to ride the Wave
• 8 building blocks for digital transformation
• Implementing transformation, but what’s
the imperative?
Everyone’s talking Digital
and it’s Dangerous
Your business model
is under threat!
Necessity is the
mother of invention
Reinvention is the
mother of necessity
"Move bits, not atoms."
January 1995
Forums – Usenet in the 70s, web based forums & bulletin board services start ‘94 – online journals ‘94
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Being Digital – Nicholas Negroponte – moving atoms to bits – published Jan ‘95
Wikis – Ward Cunningham installs first wiki Mar ‘95
Blogging – term “weblog” John Barger Dec ’97, “blog” used as noun and verb Peter Merholz Apr ‘99
Wikipedia – opens Jan ‘01
WordPress – first released May ‘03
LinkedIn – launches May ‘03
Flickr – launches Feb ‘04, acquired by Yahoo Mar ‘05
Facebook – launches Feb ‘04
iPhone – announced Jan ‘07, available Jun ‘07
iPad – launches Apr ‘10
Twitter – 1st tweet Mar ‘06, SXSW Mar ’07, Apr ‘07
Instagram – Oct ‘10
Snapchat – Jul ‘11
Tumblr – Feb ’07
WhatsApp – Feb ‘09
Pinterest – Mar ‘10
20 years of a World Gone Digital
The development of social media,
social networks and
mobile computing
YouTube – launches Feb ’05, acquired by Google Oct ‘06
Skype – launches Aug ’03, acquired by eBay ‘05, Microsoft May ‘11
The Digital Enterprise Wave
ride it
or go under!
Infrastructure
Connectivity
Internet
WiFi
3G & 4G
Human Factors
Entrepreneurship
Crowdsourcing
Millennials
Economic
Outsourcing
Offshoring
Low cost
The Digital Enterprise Wave
The Big Shift
Cloud Social Mobile
The Digital Enterprise Wave
Emerging Technologies
Internet of Things
Big Data & Analytics
3D Printing
Artificial Intelligence
Everything will have an IP address
Gartner predicts 25 billion connected devices by 2020
The Digital Enterprise Wave
“Business as Usual” Thinking
Point Social Media
Solutions
Siloed Communities
Lack of Integration
Legacy Systems of Record
Business as Usual
The Digital Enterprise Wave
We need “Digital” Thinking
Digital and Social inside and out
Business Model Innovation
Systems of Engagement
Design Thinking
Strategy
Skills
Staff
“Shared
Values”
Structure
Systems
Style
Hard Systems
Soft Systems
 Integrates “hard” and
“soft” business
systems in a
structured way
 “technology neutral”
 Includes employee
engagement
 Proven approach
 Especially useful for
lessons in managing
major change
McKinsey 7 “S” Model
The Digital Enterprise Wave
The shift to Digital (Business) - what are we calling it today?
• Enterprise 2.0 → Social Business → Digital Transformation
• Social technology - markets are conversations
• Cloud technology drives scale, reduces cost
• Mobile technology increases reach, penetration
• Analytic technology increases focus, impact
• It’s about much more than technology
Nexus of forces3rd Platform
Big wheel of Disruption
The Digital Workplace is a mess!
The Value Chain is being disrupted end to end
Probability of outcomes
“The greatest danger in times of
turbulence is not the turbulence – it is to
act with yesterday’s logic.”
Peter Drucker
Connecting People
Digital Transformation – a definition
Digital transformation is the process of shifting your organisation
from a legacy approach to new ways of working and thinking
using digital, social, mobile and emerging technologies. It
involves a change in leadership, different thinking, the
encouragement of innovation and new business models,
incorporating digitisation of assets and an increased use of
technology to improve the experience of your organisation's
employees, customers, suppliers, partners and stakeholders.
Because it works
Digital Masters:
- generate 9% more revenue
- create 26% more profit
- 12% higher market valuation
“Digital Darwinism is unkind to those who wait”
Lesson 1 – Transform Business Models And Engagement
Lesson 2 – Keep The Brand Promise
Lesson 3 – Sell The Smallest Unit You Can
Lesson 4 – Know That Data Is The Foundation Of Digital Business
Lesson 5 – Build For Insight Streams
Lesson 6 – Win With Network Economies
Lesson 7 – Humanize Digital With Digital Artisans
Lesson 8 – Democratize Distribution With P2P Networks
Lesson 9 – Deliver Intention Driven, Mass Personalization At Scale
Lesson 10 – Segment by Digital Proficiency Not Age
http://www.slideshare.net/rwang0/201504-disrupting-digital-business-short
What are the building blocks?
Culture
eats Strategy for lunch
Leadership
mindset, teamwork, vision, purpose, openness, sharing
No One Size Fits All
End to End Solution
Strategy
Skills
Staff
“Shared
Values”
Structure
Systems
Style
Continuous Reinvention
Get Creative
make innovation, thinking, experimenting
a natural part of your working practice
Balance – Inside and Out
not just the customer experience,
but employees, suppliers, stakeholders
Design Thinking
The 8 Building Blocks
Implementation - the Agile Elephant 7E Model
48
7E meshes Agility, Experience and today’s potential
• Envision – Understanding the factors driving the need for transformation, and describing the post
transformation business and model.
• Enable – Put into place the resources, processes, plans, ROI’s etc.. that will make the transformation
possible. Also decide how/where it will be executed initially.
• Engage – Get the people involved and onside, trained and ready to make the transformations
happen.
• Execute – Break the transformation into bite size pieces, and execute using an Agile
methodology. Pilot!
• Evaluate – Continual examination of what works and what doesn’t, to drive dynamic change and
improvement and optimise efforts.
• Evolve – If things change, or don’t work, then plans need to change.
• Educate – Educate, Educate – this is central to the whole process, from the envisioning process
it’s not digital, it’s business
Understand the why (of Digital)
Think Continuous Reinvention
Rethink (Digital) Literacy at all levels
References
Not for reading – just for reference
http://en.wikipedia.org/wiki/Nicholas_Negroponte
http://en.wikipedia.org/wiki/Being_Digital
http://adjuvi.com/what-is-digital-business-is-it-e-commerce-the-collaborative-economy-or-apis-yes/
http://www.industrytap.com/everything-internet-will-be-14-4-trillion-market-by-2020/3054
http://www.zdnet.com/article/25-billion-connected-devices-by-2020-to-build-the-internet-of-things/
http://www.zdnet.com/article/the-new-cio-mandate/
http://www.jaronlanier.com/futurewebresources.html
http://www.ibm.com/smarterplanet/us/en/centerforappliedinsights/article/social_insights.html
http://socialbusinessjourney.com/2014/02/25/social-business-cookbook-soft-version-for-all-culture-hackers
http://www.themanagementshift.com/
http://www.amazon.co.uk/Leading-Digital-Technology-Business-Transformation-ebook/dp/B00NE6MG0Y/ref=sr_1_1?s=books&ie=UTF8&qid=1416926793&sr=1-
1&keywords=leading+digital
http://spartinaconsulting.com/our-services/culture-leadership-values
https://www.flickr.com/photos/marine_corps/6032659138
http://www.compendian.com/2014/12/do-you-provide-a-one-size-fits-all-approach
http://gapingvoid.com/2011/07/28/permanent-state/
http://themindunleashed.org/2014/10/understanding-flow-eight-steps-enhancing-creativity-productivity.html
http://scn.sap.com/people/community.user/blog/2008/12/31/knowledge-management-in-crm
http://dschool.stanford.edu/fellowships/2013/10/23/a-design-thinkers-cheat-sheet/
http://wall.alphacoders.com/by_sub_category.php?id=172128
David Terrar
Agile Elephant | techUK | EuroCloud UK
p: +44 (0)1727 866309
m: +44 (0)7715 159423
e: david@theagileelephant.com
w: www.theagileelephant.com
skype: david_terrar
twitter: http://twittter.com/DT @DT
linkedin: http://www.linkedin.com/in/davidterrar
blog: http://theagileelephant.com/blog
& http://medium.com/@DT
innovation | digital transformation | value creation | (r)evolution

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Enabling the digital mind shift in the organisation - Enterprise Digital Summit London 2015

  • 1. Enabling the Digital Mind Shift in the Organization Enterprise Digital Summit - London| 22 October 2015 David Terrar | Founder & CXO – Agile Elephant | @DT on Twitter innovation | digital transformation | value creation | (r)evolution
  • 2. “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. ” Alvin Toffler
  • 3. Agenda • Everone’s talking Digital…. • You have to ride the Wave • 8 building blocks for digital transformation • Implementing transformation, but what’s the imperative?
  • 5.
  • 6.
  • 7. Your business model is under threat!
  • 8. Necessity is the mother of invention
  • 10. "Move bits, not atoms." January 1995
  • 11. Forums – Usenet in the 70s, web based forums & bulletin board services start ‘94 – online journals ‘94 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Being Digital – Nicholas Negroponte – moving atoms to bits – published Jan ‘95 Wikis – Ward Cunningham installs first wiki Mar ‘95 Blogging – term “weblog” John Barger Dec ’97, “blog” used as noun and verb Peter Merholz Apr ‘99 Wikipedia – opens Jan ‘01 WordPress – first released May ‘03 LinkedIn – launches May ‘03 Flickr – launches Feb ‘04, acquired by Yahoo Mar ‘05 Facebook – launches Feb ‘04 iPhone – announced Jan ‘07, available Jun ‘07 iPad – launches Apr ‘10 Twitter – 1st tweet Mar ‘06, SXSW Mar ’07, Apr ‘07 Instagram – Oct ‘10 Snapchat – Jul ‘11 Tumblr – Feb ’07 WhatsApp – Feb ‘09 Pinterest – Mar ‘10 20 years of a World Gone Digital The development of social media, social networks and mobile computing YouTube – launches Feb ’05, acquired by Google Oct ‘06 Skype – launches Aug ’03, acquired by eBay ‘05, Microsoft May ‘11
  • 12. The Digital Enterprise Wave ride it or go under!
  • 13. Infrastructure Connectivity Internet WiFi 3G & 4G Human Factors Entrepreneurship Crowdsourcing Millennials Economic Outsourcing Offshoring Low cost
  • 14.
  • 15.
  • 16.
  • 18. The Big Shift Cloud Social Mobile
  • 20. Emerging Technologies Internet of Things Big Data & Analytics 3D Printing Artificial Intelligence
  • 21. Everything will have an IP address Gartner predicts 25 billion connected devices by 2020
  • 23. “Business as Usual” Thinking Point Social Media Solutions Siloed Communities Lack of Integration Legacy Systems of Record Business as Usual
  • 25. We need “Digital” Thinking Digital and Social inside and out Business Model Innovation Systems of Engagement Design Thinking
  • 26. Strategy Skills Staff “Shared Values” Structure Systems Style Hard Systems Soft Systems  Integrates “hard” and “soft” business systems in a structured way  “technology neutral”  Includes employee engagement  Proven approach  Especially useful for lessons in managing major change McKinsey 7 “S” Model
  • 28. The shift to Digital (Business) - what are we calling it today? • Enterprise 2.0 → Social Business → Digital Transformation • Social technology - markets are conversations • Cloud technology drives scale, reduces cost • Mobile technology increases reach, penetration • Analytic technology increases focus, impact • It’s about much more than technology Nexus of forces3rd Platform Big wheel of Disruption
  • 29. The Digital Workplace is a mess!
  • 30. The Value Chain is being disrupted end to end
  • 32. “The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic.” Peter Drucker
  • 34. Digital Transformation – a definition Digital transformation is the process of shifting your organisation from a legacy approach to new ways of working and thinking using digital, social, mobile and emerging technologies. It involves a change in leadership, different thinking, the encouragement of innovation and new business models, incorporating digitisation of assets and an increased use of technology to improve the experience of your organisation's employees, customers, suppliers, partners and stakeholders.
  • 35. Because it works Digital Masters: - generate 9% more revenue - create 26% more profit - 12% higher market valuation
  • 36. “Digital Darwinism is unkind to those who wait” Lesson 1 – Transform Business Models And Engagement Lesson 2 – Keep The Brand Promise Lesson 3 – Sell The Smallest Unit You Can Lesson 4 – Know That Data Is The Foundation Of Digital Business Lesson 5 – Build For Insight Streams Lesson 6 – Win With Network Economies Lesson 7 – Humanize Digital With Digital Artisans Lesson 8 – Democratize Distribution With P2P Networks Lesson 9 – Deliver Intention Driven, Mass Personalization At Scale Lesson 10 – Segment by Digital Proficiency Not Age http://www.slideshare.net/rwang0/201504-disrupting-digital-business-short
  • 37. What are the building blocks?
  • 39. Leadership mindset, teamwork, vision, purpose, openness, sharing
  • 40. No One Size Fits All
  • 41. End to End Solution Strategy Skills Staff “Shared Values” Structure Systems Style
  • 43. Get Creative make innovation, thinking, experimenting a natural part of your working practice
  • 44. Balance – Inside and Out not just the customer experience, but employees, suppliers, stakeholders
  • 46. The 8 Building Blocks
  • 47. Implementation - the Agile Elephant 7E Model
  • 48. 48 7E meshes Agility, Experience and today’s potential • Envision – Understanding the factors driving the need for transformation, and describing the post transformation business and model. • Enable – Put into place the resources, processes, plans, ROI’s etc.. that will make the transformation possible. Also decide how/where it will be executed initially. • Engage – Get the people involved and onside, trained and ready to make the transformations happen. • Execute – Break the transformation into bite size pieces, and execute using an Agile methodology. Pilot! • Evaluate – Continual examination of what works and what doesn’t, to drive dynamic change and improvement and optimise efforts. • Evolve – If things change, or don’t work, then plans need to change. • Educate – Educate, Educate – this is central to the whole process, from the envisioning process
  • 49. it’s not digital, it’s business
  • 50. Understand the why (of Digital) Think Continuous Reinvention Rethink (Digital) Literacy at all levels
  • 51. References Not for reading – just for reference http://en.wikipedia.org/wiki/Nicholas_Negroponte http://en.wikipedia.org/wiki/Being_Digital http://adjuvi.com/what-is-digital-business-is-it-e-commerce-the-collaborative-economy-or-apis-yes/ http://www.industrytap.com/everything-internet-will-be-14-4-trillion-market-by-2020/3054 http://www.zdnet.com/article/25-billion-connected-devices-by-2020-to-build-the-internet-of-things/ http://www.zdnet.com/article/the-new-cio-mandate/ http://www.jaronlanier.com/futurewebresources.html http://www.ibm.com/smarterplanet/us/en/centerforappliedinsights/article/social_insights.html http://socialbusinessjourney.com/2014/02/25/social-business-cookbook-soft-version-for-all-culture-hackers http://www.themanagementshift.com/ http://www.amazon.co.uk/Leading-Digital-Technology-Business-Transformation-ebook/dp/B00NE6MG0Y/ref=sr_1_1?s=books&ie=UTF8&qid=1416926793&sr=1- 1&keywords=leading+digital http://spartinaconsulting.com/our-services/culture-leadership-values https://www.flickr.com/photos/marine_corps/6032659138 http://www.compendian.com/2014/12/do-you-provide-a-one-size-fits-all-approach http://gapingvoid.com/2011/07/28/permanent-state/ http://themindunleashed.org/2014/10/understanding-flow-eight-steps-enhancing-creativity-productivity.html http://scn.sap.com/people/community.user/blog/2008/12/31/knowledge-management-in-crm http://dschool.stanford.edu/fellowships/2013/10/23/a-design-thinkers-cheat-sheet/ http://wall.alphacoders.com/by_sub_category.php?id=172128
  • 52. David Terrar Agile Elephant | techUK | EuroCloud UK p: +44 (0)1727 866309 m: +44 (0)7715 159423 e: david@theagileelephant.com w: www.theagileelephant.com skype: david_terrar twitter: http://twittter.com/DT @DT linkedin: http://www.linkedin.com/in/davidterrar blog: http://theagileelephant.com/blog & http://medium.com/@DT innovation | digital transformation | value creation | (r)evolution