Quality Function Deployment (Qfd)

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agustini Nyotorahardjo

QFD Facial Foam : Biore, Nivea, L'Oreal. Class Project TQM West Coast University Agustini.

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Quality Function Deployment (QFD) Agustini West Coast University

Quality Function Deployment ,[object Object]

[object Object],[object Object],[object Object],QUALITY FUNCTION DEPLOYMENT QFD: An approach that integrates the “voice of the customer” into the product and service development process.

House of quality customer needs engineering metrics relationships between customer needs and engineering metrics benchmarking on needs target and final specs technical correlations relative importance

QFD & House of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example QFD ,[object Object],[object Object],[object Object],[object Object],Facial Foam A Facial Foam B Facial Foam C

QFD Details

House of Quality

Tabel Score ,[object Object],[object Object]

Benefits Of QFD ,[object Object],[object Object],[object Object],[object Object]

Thank You

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Quality Function Deployment (Qfd)

1. Quality Function Deployment (QFD) Agustini West Coast University

2.

3.

4. House of quality customer needs engineering metrics relationships between customer needs and engineering metrics benchmarking on needs target and final specs technical correlations relative importance

5.

6.

8. House of Quality

9.

10.