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XSi Holistic Service Model
- 1. XSi Holistic Model XSi Holistic Model Definition – Cisco Example OEM Maintenance •Applies to hardware best maintained by OEM •New and Advanced Technologies •Core, Critical and Complex Devices •Need Instant and Frequent Access to IOS Updates and OEM TAC •Requires Customer Initiated Software Licensing for Daily Updates (IDS, IPS) •Includes •7x24x365 TAC support •Advanced Hardware Replacement •FE Onsite when requested with SLA 20-to-30% of Assets XSi Hybrid •Current Products (i.e. ISR Routers, ASAs, Chassis Switches (65xx) •Has not reached EOL, EoSW or EOS milestones •Software (i.e. IOS) updates provided from OEM when software bugs are encountered •Escalation to OEM TAC when required (less than 5% of all incidents require escalation) •Consistently deployed products •Includes •7x24x365 TAC support •Advanced Hardware Replacement •FE Onsite when requested with SLA 30-to-40% of Assets 40-60% annual savings Our competition does not provide XSi TPM •Applies to hardware best maintained by Third-Party-Maintenance (TPM) •Milestones reached •End of Software Updates (EoSW) •End of Support (EOS) •Free software (i.e. IOS) updates •Device receives software or firmware from master device (i.e. Nexus 2K, Lightweight Access Points (LWAPS)) •Other criteria •Includes •7x24x365 TAC support •Advanced Hardware Replacement •FE Onsite when requested with SLA 40-to-50 % of Assets 60-75% annual savings Asset, incident, contract management (ITAM) XSi has extensive development capability. Unparalleled asset, incident and contract management. We also perform discovery/audit services. XSiAdvancedTrac ™