We offer a quick and effective audit of your VoC/NPS programme. We guarantee substantial improvements in our tried and tested two-week approach.

1. How is your VoC programme performing?
1. Does it work to the full potential?
2. Does it deliver the ROI the organisation is expecting?
3. Is the business receiving the insight it needs?
Voice of Customer: Calibrate your programme
€12,500
Who are Futurelab?
Futurelab is the European customer
experience specialist. Since 2003, we
help companies understand the needs of
their customers, develop better customer
experience, and draw profit from loyalty
and word of mouth.
We speak 6 languages, and through our
network of partners, associates, and
freelancers we cover the globe.
According to Forrester. The Confirmit platform fully compliant with GDPR.
Your Package:
Our Technology Partner:
Some of our Voice of the Customer clients:
Who needs VoC Calibrate?
Organisations that have a Voice of the Customer
programme but are not sure if it is delivering all
the value it can, or how to demonstrate that ROI.
Your 15-day Process:
DAYS 1-3: DATA COLLECTION.
Through stakeholder interviews, collection and
meta-analysis of existing research and process-
maps we engage with your people and processes
to discover what works for them and what doesn’t.
DAYS 3-10: SELF-ASSESSMENT .
We give your stakeholders a week to fill in an
online questionnaire which will help them to
formulate views on your programme’s strengths
and weaknesses and point out improvements.
DAYS 11-15: ANALYSIS & REPORTING.
We report the joint findings from the analysis,
interviews and the survey. We run an activation
workshop to make sure your team understands
how to act on the outcomes. Using best practices
from over 40 successful VoC implementations, we
help them to focus on positive action, practical
solutions and quick wins.
“VoC Calibrate”
report
“Quick fix”
recommendations
Activation
Workshop
Own offices
Antwerp, Munich,
Hamburg
Network partners
Copenhagen, Prague
Representations
Valencia, Moscow
Confirmit provides solutions for
companies running Customer
Experience and Employee Engagement
programs.
Contact:
Stefan Kolle
www.futurelab.net
sko@futurelab.net
+49 89 262029948.
Confirmit is one of the 4 leaders in feedback management
globally.* Leading companies rely on this platform to
convert customer insight into better business results. With
our tools CX managers design and manage effective Voice
of the Customer programmes, and leverage Employee
Engagement, helping to improve business performance.