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5-Whys Method

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Slides from the lightning talk at the 36th Softwerkskammer Rhein-Main Meetup

Veröffentlicht in: Business
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5-Whys Method

  1. 1. 5-Whys technique Determine the root cause of a problem Alexei Vinogradov
  2. 2. Alexei Vinogradov
 freiberuflicher IT-Berater
 
 Test, Testmanagement, Testautomatisierung,
 Coaching email: alexei@vinogradov-it.de
 skype: alexejv
 twitter: @i_vino
 
 https://www.softwerkskammer.org/groups/testing
  3. 3. Evolution • We know what to change • We know how to change • We can do the work to the end (c) Maxim Dorofeev http://2014.codefest.ru/lecture/887 (in Russian)
  4. 4. 5 Whys • (What to change?) • Problem-solving technique • Toyota, Japan • In 1920-ies
  5. 5. 5 Whys • state a problem (or „unlucky circumstance“) • iterative questioning to explore cause-effect • looking for the root cause of a problem • 5 iterations are typically enough
  6. 6. 5 Whys Circumstance Reason Reason Reason Reason Reason
  7. 7. 5 Whys Server down Hard drive full Logs too big No achrive hardw Order not apprv CEO on holiday
  8. 8. 5 Whys Circumstance Reason Reason Reason Reason Reason Reason Reason Reason Reason Reason Reason Reason ass..les all aroundReason
  9. 9. 5 Whys Service is down added new feature on the last day Product owner insisted we’ve done in sprint everything wrong we’re seeing PO infrequently (c) Maxim Dorofeev http://2014.codefest.ru/lecture/887 (in Russian)
  10. 10. Tips • Bring people together for analysis • Write down the results live • If not agreed - make multiple branches • Go broad first, then prioritize branches
  11. 11. Summary • The problems may live deeper than it seems • Solving root cause brings more benefit than curing symptoms • People may understand same things differently • Some well-known „old“ production techniques are applicable for the IT world very well
  12. 12. The End. Questions? skype: alexejv
 email: alexei@vinogradov-it.de twitter: @i_vino

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