Hands-On Workshops am UX-DAY 2016

1. USER STORY MAPPING
STEPHANIE FÖHRENBACH - CHRISTIAN HELDSTAB – ZÜHLKE ENGINEERING AG
UX-DAY Mannheim 2016

2. User story mapping bridges the gap between two worlds
Stephanie Foehrenbach and Christian Heldstab, CHI 2016

3. WARM UP EXERCISE
Picture: Christian Heldstab User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

4. Anatomy of a User Story Map
• Backbone
• Time
• Activities
• Tasks
• Necessity/Priority
• Walking Skeleton
• MVP
• Releases
• User Groups
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

5. Picture: Christian Heldstab
THE BASICS
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

6. Picture: Christian Heldstab
User Story Mapping
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

7. Iterative and Incremental
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

8. Shared understanding
Taken from [RASMUSSEN] Stephanie Foehrenbach and Christian Heldstab, CHI 2016

9. A User Story Map
arranges stories into an
organized model.
• Fosters a shared understanding
• Supports rich discussions
• Makes the workflow visible
• Shows relations between stories
• Helps to find gaps
• Provides context for prioritisation
• Plans releases in valuable slices
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

10. EXERCISE: DOG DAY CARE
Picture: Christian Heldstab User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

11. EXERCISE 1: CREATE MAP
Picture: Christian Heldstab User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

12. PRIORITIZATION
Picture: Christian Heldstab User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

13. ”There’s always more to build
than we have time or resources
to build - always”.
Jeff Patton
[PATTON] User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

14. Minimize output to maximize outcome and
impact
Adapted from [PATTON] User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

15. Slice a release plan
Time
Priority
First Release
Second Release
Third Release
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

16. The most basic
functionality
Build the minimum necessary to use the feature in its most basic version. Build what you
need to demonstrate it to stakeholder and user.
Most likely reaction of the user: “Hm, well at least it works…”
Add safety and
variation
Add things that would make the feature safer to use. Add the ability to perform the user
task in different ways. Support sub tasks that are optionally performed.
Most likely reaction of the user: “That’s now a job well executed, I can live with that…”
Add comfort and
luxury
Add things that make the feature easier to use, faster to use, more desirable to use.
Most likely reaction of the user: “Wow cool, that’s really great and you thought about
everything!”
Inspired by [MEZAROS], that describes four heuristics (storyotypes) which can be used to split stories. Stephanie Foehrenbach and Christian Heldstab, CHI 2016
Feature Splitting
Start small
Don’t go for the fully blown functionality and user interface right at the beginning, but make sure
it’s always useful and usable for the user.

17. Who needs to be involved in
prioritization and slicing for
sure?
And why?
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

18. Stephanie Foehrenbach and Christian Heldstab, CHI 2016User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

19. EXERCISE 2: SLICE RELEASES
Picture: Christian Heldstab User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

20. AND IN THE TRENCHES?
Picture: Christian Heldstab User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

21. Story map and sprints
Visualise, refine and review.
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

22. Story maps
are living
documents
Adapt according
to new learnings
and UX insights
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

23. SFoehrenbach
DerDavoser
User Story Mapping | Stephanie Föhrenbach, Christian Heldstab, Zühlke AG

24. [COHN] Cohn, M. User Stories Applied. For Agile Software Development.
Addison-Wesley. February 2009, Boston, MA, USA.
[MEZAROS] Meszaros, G. Using Storotypes to Split Bloated XP Stories. In
Zannier, C, Erdogmus, H. and Lindstrom, L. (Eds.), Extreme Programming and
Agile Methods – XP/Agile Universe 2004: 4th Conference on Extreme
Programming and Agile Methods, Calgary, Canada, August 15-18, 2004.
Proceedings (pp. 73-80). Springer Berlin Heidelberg. 2004.
[PATTON] Patton, J. User Story Mapping. Discover the whole story, build the right
product. O ́Reilly Media. September 5, 2014, Sebastopol, CA, USA.
[RASMUSSEN] Rasmussen, J. The Agile Samurai. How Agile Masters Deliver
Great Software. The Pragmatic Bookshelf. September 13, 2010, USA.
Stephanie Foehrenbach and Christian Heldstab, CHI 2016