Veranstaltung "Confluence & JIRA Community Day 2013" in Frankfurt/M. am 21. November 2013. Eine Präsentation zum Thema "Einführung von Confluence Wiki als Collaboration Plattform" von Stephan Hezel, Application Manager Endress+Hauser Consult AG

1. Products
Solutions
Confluence & JIRA Community Day 2013
Introducing Confluence as corporate collaboration platform
Slide 1
11/21/2013
Stephan Hezel
Services

2. Confluence & JIRA Community Day 2013 - Endress+Hauser
Table of contents
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The Endress+Hauser Group
Start Situation
Approach
Outcome
Slide 2
11/21/2013
Stephan Hezel

3. Products
Solutions
The Endress+Hauser Group
• Introducing
“People for Process Automation”
Slide 3
11/21/2013
Stephan Hezel
Services

4. Confluence & JIRA Community Day 2013 - Endress+Hauser
Our fields of activity
Wherever you are, whatever you do:
you are surrounded by products manufactured
by the process industries
Thanks to process engineering, substances
can be modified, merged or transformed,
for example by:
• mechanical processes
• chemical and biochemical reactions
• impact of heat
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Stephan Hezel

5. Confluence & JIRA Community Day 2013 - Endress+Hauser
Our offering
We provide instruments and systems for tasks
in the field of
• Level measurement
• Flow measurement
• Pressure measurement
• Temperature measurement
• Analytics
• Data acquisition
• Sampling
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11/21/2013
Stephan Hezel

6. Confluence & JIRA Community Day 2013 - Endress+Hauser
Our structure
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Holding company in Reinach, Switzerland
21 production facilities in 12 countries
Sales centers and representatives in more than 100 countries
Regional sales support centers
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11/21/2013
Stephan Hezel

7. Products
Solutions
Start Situation
Slide 7
11/21/2013
Stephan Hezel
Services

8. Confluence & JIRA Community Day 2013 - Endress+Hauser
Starting situation – challenges
• Decentralized organization
• Forced for internal competition
• Less communication, cooperation
• Information, communication silos
• No common platform (except intranet)
• No central tool where everyone can contribute
• No common file share vs. N- file shares
• Team Rooms well-established
• E-Mail in use for every kind of collaboration
Slide 8
11/21/2013
Stephan Hezel

9. Products
Solutions
Approach
Slide 9
11/21/2013
Stephan Hezel
Services

10. Confluence & JIRA Community Day 2013 - Endress+Hauser
Bottom-up approach
• Bottom-up idea enables central wiki (confluence installation)
• Pilot since 2009: 5000 pages available within some month
• Representative user group with key user in some locations
(mainly Marketing, R&D, IT)
 Critical mass reached
 Pages, number of user and support requests grew
 No information structure, strategies, rules and responsibilities,
perception within the entire Company
Slide 10
11/21/2013
Stephan Hezel

11. Confluence & JIRA Community Day 2013 - Endress+Hauser
“Wiki” Rollout Project
• July 2011: Group project started
• 40 Members out of different entities,
disciplines, countries
Integration
• Prepare a roll out forLifetime
the Endress+Hauser Group
Framewok
& ensure sustainable operation
Communication
& Education
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11/21/2013
Stephan Hezel
Structure
& Rights
management

12. Confluence & JIRA Community Day 2013 - Endress+Hauser
Project outcomes
• Name change wiki Clue (Collaboration Blue, hint)
• Redbook (SSO, Welcome Layer, Navigation)
• Concept (Governance Book) for
• Targets
• Processes
• Organizational concept (roles)
• Lifecycles
• Quality concept
• Further development of the system
• Core Group
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11/21/2013
Stephan Hezel

13. Confluence & JIRA Community Day 2013 - Endress+Hauser
Rollout
• Advertising in internal magazines, intranet
• Selection and introduction of Local Responsible
• Organized local rollouts (training, info-meetings, workshops)
• Go Live July 2012 with “Big Bang”:
• Adopted system
• “Teaser Video”
• Intranet page
• Online tutorials
• Magazines
• Rollouts
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11/21/2013
Stephan Hezel

14. Products
Solutions
Outcome
Slide 14
11/21/2013
Stephan Hezel
Services

15. Confluence & JIRA Community Day 2013 - Endress+Hauser
Current facts and figures
Clue Usage Statistic
140'000
Rollout Phase
120'000
100'000
80'000
Page views
Page growth
60'000
Page creation
40'000
20'000
0
Okt Dez Feb Apr Jun Aug Okt Dez Feb Apr Jun Aug Okt Dez Feb Apr Jun Aug Okt Dez Feb Apr Jun Aug
09 09 10 10 10 10 10 10 11 11 11 11 11 11 12 12 12 12 12 12 13 13 13 13
Pilot
Slide 15
Go Live
11/21/2013
Stephan Hezel

16. Confluence & JIRA Community Day 2013 - Endress+Hauser
Current use cases
• Collaborative
• Project documentation
• Error recording / Experience collection
• Continuous development of IT tools
• Continuous development of processes (technical documentation,
social media etc.)
• Writing user manual
• Preparing marketing material
• Preparing Group Standards
• Platform development
• Organizing Events
Slide 16
11/21/2013
Stephan Hezel

17. Confluence & JIRA Community Day 2013 - Endress+Hauser
Learnings (I)
• Rollout and Acceptance 
• Rollout where needed  Focus on promotion
• Clear responsibilities in entities  Self responsibility
• Target orientated rollout = sustainable  use case absolute necessary
• Implementation of Clue into daily work  move work to Clue
• Involvement 
• Involve early  Talk to people
• Collect feedback, visualize and save  Documentation
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Stephan Hezel

18. Confluence & JIRA Community Day 2013 - Endress+Hauser
Learnings (II)
• Need for 
• Acceptance from management
• Use cases have to be analyzed
• Simple and general adoptable use cases
• Implementation into processes  “Group Standards”
• Organizations need time 
• Time for Change management: Communicate clear and consistent,
stick to the messages
• Adoption: Every company is different
• Keep listening and developing
• Lifecycle  still an open topic
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Stephan Hezel

19. Products
Solutions
Thank you very much for your attention
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11/21/2013
Stephan Hezel
Services