Opening Keynote: Wisconsin Association of Academic Librarians (WAAL) Conference 2016
April 20, 2016
Abstract: Wisconsin is a state well-known for its commitment to progress; libraries are well-known for their commitment to service, excellence and preservation. How can holistic design thinking give us new, or renewed, avenues for progress and excellence in the service of our communities? This keynote will discuss how we can make use of this design approach to move our libraries forward.
1. Taking the Plunge into
Holistic Design
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Courtney Greene McDonald (@xocg) | WAAL | 4.20.16
2. so dairy glad
to be here!
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3.
4. Photo by m-s-y - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/34064267@N 00 Created with Haiku Deck
5. Photo by Vincenzo Spina - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/53060562@N07 Created with Haiku Deck
16. “If the point of contact
between
the product and people
becomes a
point of friction,
the designer has failed …
17. If on the other hand,
people are made safer,
more comfortable, more
desirous of purchase,
more efficient
– or just plain happier –
then the designer has
succeeded.”
H. Dreyfuss, 1950
27. all aspects of the end-user’s
interaction with the company,
its services, and its products
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42. "For several decades, libraries have
made significant efforts to make
themselves relevant to the computer
age with elaborate efforts to
computerize services and develop new
technology. Will this effort pay off?"
43. WRONG
• Merely computerizing services
• Preoccupation with
efficiency/cost savings
• Just build an app
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45. Instead...
1. How can we delight our users?
2. How to manage to enable
continuous innovation?
3. What will make things
better|faster|etc. for our users?
4. What needs can we anticipate?
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46. What things are
libraries doing that
users already love?
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54. Photo by Pedro Vezini - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/47287396@N05 Created with Haiku Deck
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http://semanticstudios.com/user_experience_design/.
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course/