This document discusses how work environments have changed and the need to facilitate engagement in modern work settings. It predicts that future work will be less focused on specific job properties and more on allowing self-managing individuals and teams to coordinate using technology to achieve collective goals. It also discusses substitutes for leadership like feedback from work itself, technology support, workplace context, and knowledge to work independently from supervisors. The document questions if previous results on this topic are sound and considers implications if true, such as a second organization of less sophisticated employees and how this model could be applied globally with both employees and independents.

1. Back to Basics:
Facilitating Engagement in
Modern Work Environments
Terri L. Griffith
Emma Nordbäck
John E. Sawyer
Ron E. Rice
terri.es/1gabIhp

2. Workforce Premise
Employees
Non-
Employees

3. Workforce Premise
Employees
Non-
EmployeesWork Design
Leadership?

4. Three R’s and a D
Relationships to City Labs,
Social Media Privacy &
Lists…

5. But First,
Do Non-Hierarchical
Design Features Matter?

8. Social Facilitation
and the
Beginnings of Social Psychology

10. 1986

11. “In the last chapter of our 1980 book on work redesign, we made
some predictions about how work would be designed in the future—
and we got it exactly wrong….
…[in the future] less concerned with the properties of specific jobs
and more with ways of exploiting technological advances to help self-
managing individuals and teams efficiently coordinate what they do
in pursuit of collective purposes.”

13. Substitutes (Compliments) for
Leadership
Feedback from the Work Itself
Technology Support
Workplace/Context
Knowledge to Work Independent of
Supervisor

15. Our Quest
Are these results sound or have we missed
something? If sound, I think this is a big deal.
We will have a second organization of less
sophisticated employees soon.
How might we do this globally with both
employees and independents? (which gets us
closer to answers for basic education)

16. terri.es/1gabIhp
CityWorkLife project funded by Tekes
and our Universities