The 15th annual World Communication Awards were presented on December 3, 2013 in London as part of the Total Telecom Festival. Around 500 senior telecommunications executives attended to see the 20 award winners revealed and participate in the day's conference. Key highlights included Olaf Swantee of EE being named CEO of the Year and Orange Business Services winning four awards, including Global Operator. The event was organized by Total Telecom and brought together senior professionals from over 40 operators.

1. Post Event Report
World Communication Awards 2013
Total Telecom Festival
London, December 2013

2. Summary
The 15th annual World Communication Awards were presented on the 3
December 2013. They were hosted at the Lancaster London as part of the
Total Telecom Festival, with co-located daytime conference.
Across the course of the day around 500 senior executives attended, both to
see the winners of this years awards revealed and also to take part in the
informative and interactive conference.
Highlights included:
• Olaf Swantee of EE was present to be named CEO of the Year
• Orange Business Services won 4 categories, including Global Operator
• Digicel of Jamaica won in two categories
The event organisers are Total Telecom, the leading providers of news and
analysis for global telecom professionals.

3. Headline Data
• Organised by Total Telecom
• 500 participants across the day
• 372 at the 15th annual World Communication
Awards
• 208 registered conference delegates
• 22 conference speakers
• 20 award winners
• Over 40 operators represented
• 82 companies attending
• Awards hosted by Justin Webb of the BBC

4. Delegate Profile
The Total Telecom Festival brings together an unrivalled audience of senior
telecoms professionals, over 60% of them at director level or above.
Organisation Breakdown %
Other, 24
Seniority %
Other, 21
CxO, 27
Manager, 16
Vendors, 15
Operators, 6
1
Director, 36

5. Delegate Profile
Regional Breakdown %
AsiaPacific,
12
Americas, 5
MEA, 10
Europe, 73
Top operators including:

6. World Communication Award Winners
2013
• BEST BRAND CAMPAIGN sponsored by Samsung Networks
Europe
• Bangalink
• BEST CLOUD SERVICE
• Orange Business Services (Flexible Contact Center)
• BEST CONSUMER SERVICE
• Smart Communications (SmartNet)
• BEST CONTENT SERVICE sponsored by TeliaSonera IC
• Portugal Telecom (Meo)
• BEST CUSTOMER CARE sponsored by Orange Business Services
• Virtela (Customer Care Program)
• THE INNOVATION AWARD sponsored by TalkTalk Business
• Ciena (GeoMesh)
• PROJECT OF THE YEAR
• BT (London Olympic Games)
• GREEN AWARD
• Safaricom (e-waste management programme)
• THE SOCIAL CONTRIBUTION AWARD
• Digicel (Haiti Education Improvement Initiative)
• BEST PLACE TO WORK
• TeliaSonera International Carrier
• BEST CUSTOMER EXPERIENCE sponsored by Tata Globe Telecom
• USER’S CHOICE
• NTT Com
• BEST ENTERPRISE SERVICE
• Orange Business Services (Intelligent Apps Enabler)
• BEST WHOLESALE CARRIER
• Tata Communications
• BEST NETWORK OPERATION INITIATIVE
• AT&T (small cells)
• BEST MOBILE OPERATOR
• Ooredoo
• BEST OPERATOR IN A DEVELOPING MARKET sponsored by NTT
Communications
• Digicel (Papua New Guinea)
• BEST GLOBAL OPERATOR sponsored by Ericsson
• Orange Business Services
• BEST SMALL BUSINESS SERVICE
• Orange Business Services (Le cloud pro)
• CEO of the YEAR sponsored by Huawei
• Olaf Swantee - EE

7. Featured Speakers
“The financial markets
would have an exceedingly
sceptical attitude" Stephen
Howard
Head of Global TMT
Research, HSBC
"How many operators are
really required in a
country?" Tony
Lavender, CEO, Plum
Consulting
"I don't know" what 5G
is" Bernard
Barani, European
Commission DG Connect
"At the moment it's a
group of requirements."
"less regulation" Inge
Hansen, Head of
Spectrum, EE
Khalid Ellaicy, Group
CFO, Orascom Telecom
Holding
Dr Leroy G. Blimegger
Jr, Senior Vice
President, Huawei
Andy Hudson, Head
of Spectrum
Policy, Vodafone
Group

8. Twitter overdrive! #WCA13 #TTFest –
just a few of the tweets

9. Press Coverage
• More than ever the World Communication Awards has attracted
global media coverage, including:

11. Extensive Marketing Campaign
• Marketing for the events ran from March
• Extensive direct email campaign
• Banner adverts on www.totaltele.com
• Over 15 pages of advertising
• Dedicated event websites
• Interaction with 35,000+ social
media followers

12. Towards 2014
We are already thinking about the 16th annual
World Communication Awards
To get involved contact sales@totaltele.com or call +44 20 7608 7030

13. A Total Telecom Production