Global brand Forever 21 partnered with Sociomantic and DoubleClick AdExchange to reach their customers and prospects on all mobile inventory – across devices, operating systems, apps and browsers – with Sociomantic’s Streaming CRM for Mobile solution. Download the full case study from bit.ly/f21-casestudy.

1. PROGRAMMATIC GOES MOBILE AND GLOBAL
STREAMING CRM FOR MOBILE
CASE STUDY

2. WHEN PROGRAMMATIC GOES MOBILE
Thanks to Streaming CRM for mobile, Forever 21 achieved:
Higher CTR than desktop
Additional impression volume
Desktop-worthy conversion rates

3. Celebrated by many style conscious shoppers, Forever 21
has quickly become the source for the most current
fashions at the greatest value in over 30 countries
worldwide.
A phenomenon in the fashion world, Forever 21 provides
shoppers with an unprecedented selection of today‘s
fashions, always changing and always in style
Google‘s DoubleClickTM provides ad management and ad serving
solutions to companies that buy, create or sell online advertising,
which help customers execute their digital media strategy more
effectively.
Sociomantic worked with AdX to ensure programmatic access to a
global pool of high quality inventory in all formats.
ABOUT FOREVER 21
ABOUT DOUBLECLICK

4. THE STRATEGY
QUALITY
& SCALE
ONE TO ONE
PERSONALIZATION
Thanks to the quality and scale of Double
Click‘s mobile ad inventory combined with the
precision of Sociomantic‘s proprietary real-
time bidder, F21 was able to purchase the
perfect impressions at just the right price.
The result? Impression volumes increased by
15% without impacting ROI.
For each mobile ad impression won,
Sociomantic‘s Streaming CRM technologies
enabled Forever 21 to serve an individually
personalized message in a matter of
milliseconds, helping F21 to increase
revenues by showing customers viewed
products in addition to related new offers that
drive clicks and conversions.

5. GOALS APPROACH
• Deliver personalized ads across mobile web and
in-app inventory including Apple‘s iOS and Safari
browsers
• Increase revenues vie retargeting, prospecting
and loyalty campaigns
• Build HTML5 Dynamic display technology to
reach multi-device environments
• Increase mobile reach across global brand-safe
inventory via AdX
• Utilize streaming CRM data to enable
personalized offers and targeting

6. We‘re looking to scale our online and mobile business faster, drive more
return on ad spend and increase revenue through paid channels.
Sociomantic and AdX are helping us accomplish these goals.
It‘s great to see buyers developing solutions that utilize HTML5 and that can
take full advantage of the mobile inventory on DoubleClick Ad Exchange,
across browsers, apps and devices.
- Gerard FLORENDO, Manager of online marketing and web analytics for fashion
Forever 21
- Scott SPENCER, Director of Product Management
DoubleClick Ad Exchange

7. With access to an increased volume of quality
audiences via AdX, Forever 21 achieved:
20% higher CTR
compared to desktop
campaigns
Consistent post-click
conversion rates within 15%
of desktop conversion rates
15% increase of overall
campaign volume while
maintaining the same ROAS

8. DOWNLOAD THE FULL CASE STUDY
http://bit.ly/f21-casestudy
info@sociomantic.com