The document presents a research study proposal on transparency at the Edinburg Housing Authority. It finds that the EHA website currently provides limited transparency and citizen engagement options. There is little interactivity, depth of information, and limited strategic planning for its IT administration. The study will examine EHA's strategic plans for IT and assess its understanding of a strategic e-government model. The hypothesis is that if EHA implemented a strategic IT plan, it would lead to increased transparency and better e-government services. The proposal will analyze EHA's website and strategic plans to test this hypothesis.
Presentation on eGovernance and Open Governance products launched/under development in Moldova, in the context of building e-Democracy. 6th Internet Governance Forum, Kyiv, Ukraine, September 30, 2015
Open Government Data: What it is, Where it is Going, and the Opportunities fo...OECD Governance
Keynote presentation given by Ryan Androsoff (Digital Government Policy Analyst, OECD) at the 2015 EUROSAI-OLACEFS conference in Quito, Ecuador on 25 June 2015. Focus of the presentation is on Open Government Data and the opportunities for Supreme Audit Institutions presented by open data. Video of the presentation is available at: https://youtu.be/SlBfxmecJhI?t=1h50m19s
For more information on OECD's work relating to Open Government Data please see: http://www.oecd.org/gov/public-innovation/open-government-data.htm
Benefits of Open Government Data (Expanded)Jennifer Bell
The document discusses the benefits of open government data and citizen engagement. It provides examples of how governments can publish structured data feeds, enable data visualization, and support crowdsourcing to engage citizens in monitoring government. When governments adopt open systems, it allows external groups and third parties to build tools for data analysis and oversight, and helps citizens detect issues and provide feedback.
Canada’s Information Commissioners have adopted a resolution toward Open Government and part of the open government process is open access to public administrative, census, map and research data. A number of Canadian Cities, innovative government programs such as GeoConnections, forward thinking research funding such as International Polar Year have become OpenData cities, implemented data sharing infrastructures and fund data sharing science. Access to data are one part of the open government conversation, and it is argued that opendata bring us closer to more informed democratic deliberations on public policy.
The document summarizes a pilot study conducted in North Carolina to better understand the "homework gap", which is when students do not have home internet access needed to complete homework assignments. A survey of nearly 8,500 K-12 households found that 10% lacked broadband access at home, with cost being the primary reason. Those without home access also lacked devices and were less comfortable assisting children with online homework. The gap had a greater impact on low-income households and those with lower educational levels. The report provides recommendations to address the gap, including dedicating funding, increasing broadband availability, fostering partnerships, continuing research, and having local governments innovate solutions.
This document summarizes North Carolina's approach to addressing the digital divide and improving broadband adoption across the state. It discusses how broadband access is essential for many aspects of modern life but that adoption is also important. While 94.8% of North Carolina households have access to broadband internet, only 59.4% adopt it. The main barriers to adoption are cost of subscription, lack of access to devices, perceived relevance of internet access, and lack of digital literacy. The state is taking a holistic approach through grants and partnerships to better understand barriers and pilot solutions to improve broadband adoption, especially among low-income communities.
Norfolk County Council is putting smart technology at the heart of its data and collaboration strategy as it seeks to place the citizen at the centre of decision-making.
Partnering with HP Enterprise Services to build a cloud-based information hub, NCC is proving that the smart use of big data can transform delivery of public services.
Presentation on eGovernance and Open Governance products launched/under development in Moldova, in the context of building e-Democracy. 6th Internet Governance Forum, Kyiv, Ukraine, September 30, 2015
Open Government Data: What it is, Where it is Going, and the Opportunities fo...OECD Governance
Keynote presentation given by Ryan Androsoff (Digital Government Policy Analyst, OECD) at the 2015 EUROSAI-OLACEFS conference in Quito, Ecuador on 25 June 2015. Focus of the presentation is on Open Government Data and the opportunities for Supreme Audit Institutions presented by open data. Video of the presentation is available at: https://youtu.be/SlBfxmecJhI?t=1h50m19s
For more information on OECD's work relating to Open Government Data please see: http://www.oecd.org/gov/public-innovation/open-government-data.htm
Benefits of Open Government Data (Expanded)Jennifer Bell
The document discusses the benefits of open government data and citizen engagement. It provides examples of how governments can publish structured data feeds, enable data visualization, and support crowdsourcing to engage citizens in monitoring government. When governments adopt open systems, it allows external groups and third parties to build tools for data analysis and oversight, and helps citizens detect issues and provide feedback.
Canada’s Information Commissioners have adopted a resolution toward Open Government and part of the open government process is open access to public administrative, census, map and research data. A number of Canadian Cities, innovative government programs such as GeoConnections, forward thinking research funding such as International Polar Year have become OpenData cities, implemented data sharing infrastructures and fund data sharing science. Access to data are one part of the open government conversation, and it is argued that opendata bring us closer to more informed democratic deliberations on public policy.
The document summarizes a pilot study conducted in North Carolina to better understand the "homework gap", which is when students do not have home internet access needed to complete homework assignments. A survey of nearly 8,500 K-12 households found that 10% lacked broadband access at home, with cost being the primary reason. Those without home access also lacked devices and were less comfortable assisting children with online homework. The gap had a greater impact on low-income households and those with lower educational levels. The report provides recommendations to address the gap, including dedicating funding, increasing broadband availability, fostering partnerships, continuing research, and having local governments innovate solutions.
This document summarizes North Carolina's approach to addressing the digital divide and improving broadband adoption across the state. It discusses how broadband access is essential for many aspects of modern life but that adoption is also important. While 94.8% of North Carolina households have access to broadband internet, only 59.4% adopt it. The main barriers to adoption are cost of subscription, lack of access to devices, perceived relevance of internet access, and lack of digital literacy. The state is taking a holistic approach through grants and partnerships to better understand barriers and pilot solutions to improve broadband adoption, especially among low-income communities.
Norfolk County Council is putting smart technology at the heart of its data and collaboration strategy as it seeks to place the citizen at the centre of decision-making.
Partnering with HP Enterprise Services to build a cloud-based information hub, NCC is proving that the smart use of big data can transform delivery of public services.
Invited talk "Open Data as a driver of Society 5.0: how you and your scientif...Anastasija Nikiforova
This presentation is prepared as a part of my talk on the openness (open data and open science) in the context of Society 5.0 during the International Conference and Expo on Nanotechnology and Nanomaterials. It was very pleasant to receive an invitation to deliver the talk on my recently published article Smarter Open Government Data for Society 5.0: Are Your Open Data Smart Enough? (Sensors 2021, 21(15), 5204), which I have entitled as “Open Data as a driver of Society 5.0: how you and your scientific outputs can contribute to the development of the Super Smart Society and transformation into Smart Living?“. The paper has been briefly discussed in my previous post, thus, just a few words on this talk and overall experience.
The document discusses Kenya's Open Data Initiative (KODI) which was launched in 2011 by President Kibaki. KODI makes key government data freely available online, including census data and expenditure information. Over 17,000 people have accessed the data and tools have been built to make the data more useful. Open data in Kenya aims to improve governance and transparency. It is a platform for innovation that can generate economic and social value through new businesses and improved services. The document calls for raising awareness of open data, establishing supportive policies and infrastructure, and public-private partnerships to sustain open data initiatives in Kenya.
The document discusses the potential consequences of open public data and presents differing scenarios. It outlines both positive outcomes like transparency, new services, and citizen empowerment, as well as potential negative consequences like unequal access to data and privatization of public services. The document explores levers that could influence these outcomes, such as data licensing and public sector funding, and calls for an ongoing discussion on managing open data.
Open Data in Developing Countriestowards locally sustainable ecosystems
José M. Alonso, Program Manager, Open Data
World Wide Web Foundation
REEEP Open Data Workshop, Abu Dhabi, UAE
18 Jan 2011
Open Data for Development - John Ndungu, iLabAfricaWeb Gathering
The document discusses Kenya's open data initiative, which launched in 2011 and made government data freely available online. It summarizes the types of data released, like census and expenditure information. Developers have used the open data to build tools that make the information more useful. Over time, more datasets have been added and downloaded. The goals of open data are to improve governance and transparency, enable data-driven decision making, and generate economic and social value through innovation. For open data to have long-term impact, the document recommends raising awareness, developing supportive policies and infrastructure, and encouraging public-private partnerships around open data in Kenya.
The document provides an overview of Ontario's open government initiative. It discusses why open government is important, including increasing transparency, accountability and public engagement. Ontario's open government pillars are open data, open dialogue and open information. The Open Government Office leads initiatives across ministries to implement these pillars. Progress to date includes releasing over 400 government datasets and developing frameworks for public engagement and performance measurement. Moving forward, the focus will be on further engaging staff and embedding open government principles in government operations.
This document discusses engaging low-income residents in civic tech and data collaboratives. It emphasizes that without intentionally including low-income people, projects risk only addressing issues raised by those who already have a voice. The document outlines challenges to engagement and provides examples of how three CTDC cities meaningfully involved residents. In St. Louis, residents helped shape a court information website through surveys. In Boston, youth were hired to contribute to all stages of a youth employment project. In Seattle, using plain language like "civic needs" worked better than "civic tech and data".
Government agencies are using the power of analytics to understand government performance as well as analyze key trends, catch fraud, and drive better citizen engagement. In this session, you will learn tips on using data to effectively do your job better. Learn key analytical strategies that will help you become an analytical star within your agency or organization.
How is Data Made? From Dataset Literacy to Data Infrastructure LiteracyJonathan Gray
1. The document discusses the need to go beyond data literacy focused only on reading and using datasets, and instead develop "data infrastructure literacy" to understand how datasets are produced through complex socio-technical systems.
2. It argues for understanding data infrastructures as the elaborate systems that measure and capture information, including laws, software, and institutions that generate datasets.
3. The document calls for "democratizing data infrastructures" so civil society can shape what information is collected and how, not just access existing datasets, in order to address issues like beneficial ownership, measurement of undercounted groups, and global challenges.
The paper aims at exploring the consequences of the gradually increasing availability of Open Data for evaluation as we know it. Using concepts from the literature on evaluation and democracy, it contends that new technologies both require a new behavior by evaluators and open up possibilities in the very framework in which evaluation is done.
The pressure to open up data changes the way governments and public sector offices conceptualize, produce, and disseminate data. Responding to this demand requires that internal procedures change in fundamental, still partially unexplored ways.
Issues arise also for citizens seeking information. They face a rapid growth of internet-based sources, which both creates opportunities for research and difficulties in assessing data quality, credibility, and usability.
It also implies that public interventions--be they programmes, projects, or services--are open to public scrutiny of a new, more informed type. It increasingly involves expert, non-expert, and differently-expert scrutiny.
It is highly unlikely that Open Data will ever provide all--or even most--information needed for an evaluation. There is a risk that, in addition to opening up new research avenues and framing new evaluation questions by new actors, the availability of great masses of data on public policies obscures the need to directly observe effects and to build credible theories about phenomena.
The very existence of open data, and the possibilities they open up to public scrutiny call into question the role of internal and external evaluators. This is even more so when thinking of the opportunities opened by the ability to conjure collective intelligence in evaluation processes--using concepts already developed in the participation tradition.
The paper explores these themes based on an on-going research project. The two authors are involved in the Open Data movement in Italy and will advance their research during the next months through their work, research on existing literature, and holding workshops (e.g. within the Sapienza Seminar on Classic Evaluation Theorists).
10th EES Biennial Conference
The Impact of the Consumerization of IT on the Public SectorGovLoop
The document discusses how the consumerization of IT is transforming the public sector workforce by allowing government employees to work anywhere, anytime, and on any device. It highlights opportunities like improved employee morale and increased work flexibility. However, it also notes challenges in ensuring cybersecurity, data security, and addressing legal issues with policies that have not caught up with changing technologies. The document advocates that agencies build flexible infrastructures that can support new devices and workstyles while still maintaining proper governance over data and systems.
1. 2014 will see many important international meetings on internet governance that could significantly impact its future, as countries push for greater government control while technical groups support the traditional multistakeholder approach.
2. Disclosures about US electronic surveillance have energized some governments' calls for increased regulation of internet activities and oversight, though responses also risk negatively impacting internet freedom and business.
3. Key upcoming meetings include ITU and UN conferences and summits that will debate issues like internet governance processes, cybersecurity, data protection, and economic development, with some countries seeking expanded government roles and new intergovernmental bodies.
Speech Maarten Brouwer at Open Data for Development Camp, May 2011, Amsterdamopenforchange
1) Maarten Brouwer addressed an audience at the Open Data Development Camp, arguing that open data is the way forward for the Dutch Ministry of Foreign Affairs and offers enormous opportunities for development.
2) He acknowledged criticism of foreign aid for perceived lack of results and efficiency, and argued transparency of aid flows through open data standards can help address this by improving coordination and involvement of recipients and beneficiaries.
3) Examples from the Development Camp showed how open data platforms and mobile applications can make development work more visible, engage communities, and facilitate feedback to improve monitoring and results.
Open Data-Driven Innovation and Smart Cities_Open Data Business Model and Pat...Fatemeh Ahmadi
This document discusses open data-driven innovation and smart cities. It begins by defining open data and how open data initiatives have helped launch businesses and new products. Examples are provided of how open data is used, such as by the World Bank to provide development data and eradicate poverty. The document then discusses how data can enable various types of innovation for goods/services, planning, operations, and marketing. Challenges and opportunities around open data-driven innovation in cities are also examined.
The document discusses the concept of "City Knowledge" which promotes municipalities transforming from "hunter-gatherers" of urban data to "farmers" of municipal information. It argues municipalities should utilize their six tools of implementation and data collection to "farm" data on an ongoing basis from within and outside entities. This would allow municipalities to continuously capture changes and backlog information to develop robust municipal spatial data infrastructures and share data through web services. It notes most opportunities are in smaller, "long tail" cities and targeting change sources and processes over time could fully capture information.
Open Government has little meaning if not related to the citizens and businesses it serves. An Open Gov 101 is provided together with a current state summary of Open Gov. The core elements of Open Gov are discussed in terms of Citizen Engagement, Open Data, Collaboration and Innovation.
Municipal Open Gov Framework - Work in ProgressJury Konga
Introduces concept of OpenData.CA in the cloud and emphasized the need to Collaborate Now!. Presentation provides a current state of Gov 2.0 and describes considerations related to the components of a framework: Collaboration, Open Data, Organizational culture, policies and standards and technology.
Organisational Solutions for Overcoming Barriers to eGovernment ePractice.eu
Authors: Rebecca Eynon, Helen Margetts
This paper, based on the Breaking Barriers to eGovernment Project, presents seven categories of barriers to eGovernment progression and identifies eight associated legal areas that underpin these barriers.
This document discusses a research study on the transparency of the Edinburg Housing Authority (EHA). The study finds that EHA's e-government efforts have had limited strategic planning, which poses a barrier to those it serves. Additionally, EHA's strategic plans lack analysis of IT administration and an understanding of the importance of e-government transparency. The research aims to examine EHA's strategic goals for transparency, website content, and citizen engagement. It finds weaknesses in EHA's local transparency and open government efforts, as well as strategic plans that do not include these elements or tools for citizen involvement. The study recommends analyzing and updating EHA's strategic plans to include a transparent e-government approach and five-year strategy to
THE INCLUSIVE INTERNET INDEX: Bridging digital dividesPeerasak C.
EXECUTIVE SUMMARY
Twenty years after the internet began to change people’s lives, less than half of the world’s population is able to benefit from it. Even in some developed countries, up to one-fifth of the population is still offline, either unable to use the internet or unconvinced of its value.
The ranks of the unconnected are far larger in the developing world. As the developed world becomes ever more active online, the persistence of digital divides is likely to constrain poorer countries’ development.
The burgeoning use of mobile phones across the developing world has been an equaliser of sorts, enabling internet access to millions who would otherwise be excluded. Connectivity alone, however, is not enough to ensure that people are able to benefit from the internet. As this study argues, the internet must also be relevant, and people must have the skills and confidence to use it. An inclusive internet, in other words, is widely available, affordable and allows usage that promotes positive social and economic outcomes. Inclusion may be defined as the sum of actions taken by government, commercial firms and civic organisations in a country to make this a reality.
The Inclusive Internet Index assesses the enabling environment for the adoption and beneficial use of the internet in 75 countries. It finds that, while high levels of wealth and economic development contribute much to a strongly inclusive environment, several middle-income countries are successfully building key enablers, such as relevant content, digital literacy and policy. This shows that countries with lower levels of economic development nevertheless have levers with which to boost internet inclusion available to them.
What facilitates the delivery of citizen centric e government services in dev...ijcsit
This document summarizes a study that aims to develop and validate an integrated model of success factors for delivering citizen-centric e-government services in developing countries. It conducted a literature review on existing models and identified gaps. A previous study using grounded theory developed 15 success factors across national, governmental, citizen and technological perspectives. This study aims to validate the model developed previously using structural equation modeling on survey data from Jordan. The results show some factors like perceived ease of use are no longer significant, while others like organizational loyalty, trust, quality, security and website design have a positive impact. National e-readiness was significant but not positively impacting. The study concludes by discussing theoretical and practical implications.
Invited talk "Open Data as a driver of Society 5.0: how you and your scientif...Anastasija Nikiforova
This presentation is prepared as a part of my talk on the openness (open data and open science) in the context of Society 5.0 during the International Conference and Expo on Nanotechnology and Nanomaterials. It was very pleasant to receive an invitation to deliver the talk on my recently published article Smarter Open Government Data for Society 5.0: Are Your Open Data Smart Enough? (Sensors 2021, 21(15), 5204), which I have entitled as “Open Data as a driver of Society 5.0: how you and your scientific outputs can contribute to the development of the Super Smart Society and transformation into Smart Living?“. The paper has been briefly discussed in my previous post, thus, just a few words on this talk and overall experience.
The document discusses Kenya's Open Data Initiative (KODI) which was launched in 2011 by President Kibaki. KODI makes key government data freely available online, including census data and expenditure information. Over 17,000 people have accessed the data and tools have been built to make the data more useful. Open data in Kenya aims to improve governance and transparency. It is a platform for innovation that can generate economic and social value through new businesses and improved services. The document calls for raising awareness of open data, establishing supportive policies and infrastructure, and public-private partnerships to sustain open data initiatives in Kenya.
The document discusses the potential consequences of open public data and presents differing scenarios. It outlines both positive outcomes like transparency, new services, and citizen empowerment, as well as potential negative consequences like unequal access to data and privatization of public services. The document explores levers that could influence these outcomes, such as data licensing and public sector funding, and calls for an ongoing discussion on managing open data.
Open Data in Developing Countriestowards locally sustainable ecosystems
José M. Alonso, Program Manager, Open Data
World Wide Web Foundation
REEEP Open Data Workshop, Abu Dhabi, UAE
18 Jan 2011
Open Data for Development - John Ndungu, iLabAfricaWeb Gathering
The document discusses Kenya's open data initiative, which launched in 2011 and made government data freely available online. It summarizes the types of data released, like census and expenditure information. Developers have used the open data to build tools that make the information more useful. Over time, more datasets have been added and downloaded. The goals of open data are to improve governance and transparency, enable data-driven decision making, and generate economic and social value through innovation. For open data to have long-term impact, the document recommends raising awareness, developing supportive policies and infrastructure, and encouraging public-private partnerships around open data in Kenya.
The document provides an overview of Ontario's open government initiative. It discusses why open government is important, including increasing transparency, accountability and public engagement. Ontario's open government pillars are open data, open dialogue and open information. The Open Government Office leads initiatives across ministries to implement these pillars. Progress to date includes releasing over 400 government datasets and developing frameworks for public engagement and performance measurement. Moving forward, the focus will be on further engaging staff and embedding open government principles in government operations.
This document discusses engaging low-income residents in civic tech and data collaboratives. It emphasizes that without intentionally including low-income people, projects risk only addressing issues raised by those who already have a voice. The document outlines challenges to engagement and provides examples of how three CTDC cities meaningfully involved residents. In St. Louis, residents helped shape a court information website through surveys. In Boston, youth were hired to contribute to all stages of a youth employment project. In Seattle, using plain language like "civic needs" worked better than "civic tech and data".
Government agencies are using the power of analytics to understand government performance as well as analyze key trends, catch fraud, and drive better citizen engagement. In this session, you will learn tips on using data to effectively do your job better. Learn key analytical strategies that will help you become an analytical star within your agency or organization.
How is Data Made? From Dataset Literacy to Data Infrastructure LiteracyJonathan Gray
1. The document discusses the need to go beyond data literacy focused only on reading and using datasets, and instead develop "data infrastructure literacy" to understand how datasets are produced through complex socio-technical systems.
2. It argues for understanding data infrastructures as the elaborate systems that measure and capture information, including laws, software, and institutions that generate datasets.
3. The document calls for "democratizing data infrastructures" so civil society can shape what information is collected and how, not just access existing datasets, in order to address issues like beneficial ownership, measurement of undercounted groups, and global challenges.
The paper aims at exploring the consequences of the gradually increasing availability of Open Data for evaluation as we know it. Using concepts from the literature on evaluation and democracy, it contends that new technologies both require a new behavior by evaluators and open up possibilities in the very framework in which evaluation is done.
The pressure to open up data changes the way governments and public sector offices conceptualize, produce, and disseminate data. Responding to this demand requires that internal procedures change in fundamental, still partially unexplored ways.
Issues arise also for citizens seeking information. They face a rapid growth of internet-based sources, which both creates opportunities for research and difficulties in assessing data quality, credibility, and usability.
It also implies that public interventions--be they programmes, projects, or services--are open to public scrutiny of a new, more informed type. It increasingly involves expert, non-expert, and differently-expert scrutiny.
It is highly unlikely that Open Data will ever provide all--or even most--information needed for an evaluation. There is a risk that, in addition to opening up new research avenues and framing new evaluation questions by new actors, the availability of great masses of data on public policies obscures the need to directly observe effects and to build credible theories about phenomena.
The very existence of open data, and the possibilities they open up to public scrutiny call into question the role of internal and external evaluators. This is even more so when thinking of the opportunities opened by the ability to conjure collective intelligence in evaluation processes--using concepts already developed in the participation tradition.
The paper explores these themes based on an on-going research project. The two authors are involved in the Open Data movement in Italy and will advance their research during the next months through their work, research on existing literature, and holding workshops (e.g. within the Sapienza Seminar on Classic Evaluation Theorists).
10th EES Biennial Conference
The Impact of the Consumerization of IT on the Public SectorGovLoop
The document discusses how the consumerization of IT is transforming the public sector workforce by allowing government employees to work anywhere, anytime, and on any device. It highlights opportunities like improved employee morale and increased work flexibility. However, it also notes challenges in ensuring cybersecurity, data security, and addressing legal issues with policies that have not caught up with changing technologies. The document advocates that agencies build flexible infrastructures that can support new devices and workstyles while still maintaining proper governance over data and systems.
1. 2014 will see many important international meetings on internet governance that could significantly impact its future, as countries push for greater government control while technical groups support the traditional multistakeholder approach.
2. Disclosures about US electronic surveillance have energized some governments' calls for increased regulation of internet activities and oversight, though responses also risk negatively impacting internet freedom and business.
3. Key upcoming meetings include ITU and UN conferences and summits that will debate issues like internet governance processes, cybersecurity, data protection, and economic development, with some countries seeking expanded government roles and new intergovernmental bodies.
Speech Maarten Brouwer at Open Data for Development Camp, May 2011, Amsterdamopenforchange
1) Maarten Brouwer addressed an audience at the Open Data Development Camp, arguing that open data is the way forward for the Dutch Ministry of Foreign Affairs and offers enormous opportunities for development.
2) He acknowledged criticism of foreign aid for perceived lack of results and efficiency, and argued transparency of aid flows through open data standards can help address this by improving coordination and involvement of recipients and beneficiaries.
3) Examples from the Development Camp showed how open data platforms and mobile applications can make development work more visible, engage communities, and facilitate feedback to improve monitoring and results.
Open Data-Driven Innovation and Smart Cities_Open Data Business Model and Pat...Fatemeh Ahmadi
This document discusses open data-driven innovation and smart cities. It begins by defining open data and how open data initiatives have helped launch businesses and new products. Examples are provided of how open data is used, such as by the World Bank to provide development data and eradicate poverty. The document then discusses how data can enable various types of innovation for goods/services, planning, operations, and marketing. Challenges and opportunities around open data-driven innovation in cities are also examined.
The document discusses the concept of "City Knowledge" which promotes municipalities transforming from "hunter-gatherers" of urban data to "farmers" of municipal information. It argues municipalities should utilize their six tools of implementation and data collection to "farm" data on an ongoing basis from within and outside entities. This would allow municipalities to continuously capture changes and backlog information to develop robust municipal spatial data infrastructures and share data through web services. It notes most opportunities are in smaller, "long tail" cities and targeting change sources and processes over time could fully capture information.
Open Government has little meaning if not related to the citizens and businesses it serves. An Open Gov 101 is provided together with a current state summary of Open Gov. The core elements of Open Gov are discussed in terms of Citizen Engagement, Open Data, Collaboration and Innovation.
Municipal Open Gov Framework - Work in ProgressJury Konga
Introduces concept of OpenData.CA in the cloud and emphasized the need to Collaborate Now!. Presentation provides a current state of Gov 2.0 and describes considerations related to the components of a framework: Collaboration, Open Data, Organizational culture, policies and standards and technology.
Organisational Solutions for Overcoming Barriers to eGovernment ePractice.eu
Authors: Rebecca Eynon, Helen Margetts
This paper, based on the Breaking Barriers to eGovernment Project, presents seven categories of barriers to eGovernment progression and identifies eight associated legal areas that underpin these barriers.
This document discusses a research study on the transparency of the Edinburg Housing Authority (EHA). The study finds that EHA's e-government efforts have had limited strategic planning, which poses a barrier to those it serves. Additionally, EHA's strategic plans lack analysis of IT administration and an understanding of the importance of e-government transparency. The research aims to examine EHA's strategic goals for transparency, website content, and citizen engagement. It finds weaknesses in EHA's local transparency and open government efforts, as well as strategic plans that do not include these elements or tools for citizen involvement. The study recommends analyzing and updating EHA's strategic plans to include a transparent e-government approach and five-year strategy to
THE INCLUSIVE INTERNET INDEX: Bridging digital dividesPeerasak C.
EXECUTIVE SUMMARY
Twenty years after the internet began to change people’s lives, less than half of the world’s population is able to benefit from it. Even in some developed countries, up to one-fifth of the population is still offline, either unable to use the internet or unconvinced of its value.
The ranks of the unconnected are far larger in the developing world. As the developed world becomes ever more active online, the persistence of digital divides is likely to constrain poorer countries’ development.
The burgeoning use of mobile phones across the developing world has been an equaliser of sorts, enabling internet access to millions who would otherwise be excluded. Connectivity alone, however, is not enough to ensure that people are able to benefit from the internet. As this study argues, the internet must also be relevant, and people must have the skills and confidence to use it. An inclusive internet, in other words, is widely available, affordable and allows usage that promotes positive social and economic outcomes. Inclusion may be defined as the sum of actions taken by government, commercial firms and civic organisations in a country to make this a reality.
The Inclusive Internet Index assesses the enabling environment for the adoption and beneficial use of the internet in 75 countries. It finds that, while high levels of wealth and economic development contribute much to a strongly inclusive environment, several middle-income countries are successfully building key enablers, such as relevant content, digital literacy and policy. This shows that countries with lower levels of economic development nevertheless have levers with which to boost internet inclusion available to them.
What facilitates the delivery of citizen centric e government services in dev...ijcsit
This document summarizes a study that aims to develop and validate an integrated model of success factors for delivering citizen-centric e-government services in developing countries. It conducted a literature review on existing models and identified gaps. A previous study using grounded theory developed 15 success factors across national, governmental, citizen and technological perspectives. This study aims to validate the model developed previously using structural equation modeling on survey data from Jordan. The results show some factors like perceived ease of use are no longer significant, while others like organizational loyalty, trust, quality, security and website design have a positive impact. National e-readiness was significant but not positively impacting. The study concludes by discussing theoretical and practical implications.
The document summarizes a research study conducted by a group of MPA candidates on the transparency efforts of three Texas local governments: Houston, South Padre Island, and Bandera. The study examines how each local government shares information on financial transactions and their municipal budget with the public. It describes the methodology used, including analyzing communications methods, budgets, reports, and transparency measures of each city. The document also provides highlights of findings for each city studied and their transparency efforts.
An overview about egovernment effords in Guatemala. In this file you will find a valuable information about how is the e-government in Guatemala till 2015.
The e-government in Guatemala aims to improve access to public services and transparency through digital transformation. Key objectives include providing online services according to citizen needs, making government more accessible, and promoting inclusion through information and communication technologies. Major e-government projects implemented include establishing an e-signature standard, creating an open data website, and improving interoperability between public services. From 2004 to 2015, the number of online public services across ministries grew from 112 to over 800. However, fully realizing Guatemala's e-government potential still requires addressing challenges like strengthening legal frameworks, boosting infrastructure, and standardizing policies across all levels of government.
Deploying content management system to enhance state governanceAnthonyOtuonye
This document discusses using a content management system (CMS) to enhance governance in Nigeria. It proposes designing an e-governance portal that employs a CMS to facilitate information sharing between government departments and citizens. This would allow citizens to monitor projects, provide feedback, and access services online. The document reviews e-governance models used successfully in other countries and argues that a CMS could improve governance in Nigeria by making government more efficient, transparent and responsive to citizens.
This document provides an overview of e-governance and its application in developing countries. It defines e-governance as using information and communication technologies to improve government effectiveness, efficiency, and transparency. The document presents a four-phase e-governance model moving from information provision to full transactional capabilities. It also discusses technology impacts and provides two case studies of e-governance projects in Ghana and Tanzania aimed at better coordination and use of information for decision-making. Key challenges for developing countries include lack of infrastructure, skills, funding, and digital divides.
The Effectiveness of E-Government Initiatives in Improving Public Service Del...AJHSSR Journal
ABSTRACT: E-government initiatives have become increasingly popular as a means of improving public
service delivery and citizen engagement. However, there is a need for a comprehensive understanding of the
effectiveness of e-government initiatives and the factors that influence their success. This literature review aims
to synthesize empirical studies published between 2010 and 2021 on the effectiveness of e-government
initiatives in improving public service delivery. The review identified 42 studies that examined various aspects
of e-government initiatives, such as access to services, service quality, citizen satisfaction, trust, participation,
and impact on governance. The review found that e-government initiatives have the potential to improve public
service delivery by enhancing access, quality, and citizen engagement. However, the success of e-government
initiatives depends on several factors, such as adequate infrastructure and resources, effective governance and
leadership, stakeholder involvement and collaboration, and user-centered design and evaluation. The review also
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The Edinburg Housing Authority (EHA), A Research Study on Transparency
1. 8/13/2015 The Edinburg
Housing Authority
A Research Study on Transparency
PUBA 6306: Past, Present, and Future of Public Administration
Summer 2015, Module 2
Dr. Aziza Zemrani
The Final Proposal
3. Edinburg Housing Authority,A Research Study on Transparency 2
The Edinburg Housing Authority (EHA)
A Research Study on Transparency
***********
Group 9 Research Team Members
Epifanio Rey Garcia, Project Lead, Editor, Data Contributor
Claudia Serrano, Content, Data Contributor, Power Point Collaborate
Daisy Lopez, Content, Data Contributor, Power Point Design
**********
The University of Texas Rio Grande Valley (UTRGV)
College of Social & Behavioral Sciences
Department of Public Affairs and Security Studies
Public Affairs-Administration Studies
Dr. Aziza Zemrani
The Final Proposal
August 13, 2015
***********
7. Edinburg Housing Authority,A Research Study on Transparency 6
Abstract
The Edinburg Housing Authority (EHA) is on the precipice of expansion to not only
provide safe, healthy living environments for the underprivileged, but to provide a means to
young people who wish to be competent for verging global markets. This study will examine the
relevance of website execution through the EHA organizational mission and align it with
successful administrative network practices with clients. Research indicates that a public entity’s
organizational mission should not only provide transparency and ease of access in development
of online infrastructures, but that employees involved in the scope of management of such
instruments must be fully committed to the proper execution of e-government.
8. Edinburg Housing Authority,A Research Study on Transparency 7
Introduction
The Edinburg Housing Authority (EHA) serves a subpopulation of people in need in
Edinburg, TX by managing 367 housing units, Section 8 voucher program, and a smaller
subsection of apartments for the aged and disabled. The organization’s purpose is to “promote
self-sufficiency throughout the agency … [and] help … develop the necessary work skills and
education to succeed” (Edinburg Housing Authority, 2015).
The EHA works beneath the umbrella of the United States Housing and Urban
Development (HUD). Currently, HUD runs an initiative for strategic outreach of youth or the
parents of children in HUD funded housing to not only help communities, but uplift communities
from years on inequity, all with the goal to better prepare future generations for a globalized
economy. The EHA’s commitment to HUD’s initiative is featured on the newly restructured
website, where visitors can learn about recent accomplishments via newsletters and
announcements. The website and citizen engagement methods will be the main focus of analysis,
for every strategic plan in the twenty-first century must acknowledge the need for a strategic
online presence. E-government, much like E-commerce, should be considered when formulating
and launching plans for service to the public. Understanding e-government and reviewing the
context behind that and issues of transparency and efficiency may also be of help.
Statement of ResearchProblem
An organizational analysis of the information reviewed shows the Edinburg Housing
Authority’s (EHA) website does not provide very much depth or scope for the EHA’s internal
workings in terms of chain of command, E-mails or phone numbers. It also offers limited citizen
engagement options. There is a nominal amount of interactivity and transparency for EHA' s
online presence There is also a lack of interactivity that could be improved with online forms,
9. Edinburg Housing Authority,A Research Study on Transparency 8
walkthroughs or even explanations to a person’s rights when it comes down to housing, such as
clean water, electricity, fair housing or strategic plans for inclusive housing. In fact, there is little
information to prove that the website was restructured at all; rather it maintains itself as a gallery
of accomplishments lending itself to more superficial versus useful tools for information. In
addition, the android application does not work or the site is not capable of handling mobile
visitors.
“Government agencies must evaluate how strategic e-government plans are developed,
communicated, and integrated into the work environment … [and] without the proper
understanding of the importance of e-government initiatives, employees do not place high value
on e-government initiatives” (Koh, Prybutok, Ryan, & Ibragimova, 2006, p. 22). EHA’s e-
government has been afforded very limited strategic planning which may ultimately be a barrier
for the people it serves. From these conclusions, the research team recommends analysis of
EHA’s strategic plan(s) for its IT administration. Further, the organization’s overall
understanding of a strategic model for e-government must be assessed.
Hypothesis
If a strategic plan for the Edinburg Housing Authority’s (EHA) information technology
(IT) is lacking for implementation or even structure, it can be deduced that if a strategic plan
with IT infrastructure is put into motion, then transparency and e-government service will occur.
The goal is to isolate the variables that create passive versus active websites with a
generalization that poor strategic plans may result in poor IT infrastructure.
10. Edinburg Housing Authority,A Research Study on Transparency 9
Organizational Profile
The Edinburg Housing Authority (EHA) is an organization that exclusively serves the
needs of low income families that pertain to that specific jurisdiction. Their main focus it to
provide the availability of decent, safe and affordable housing. The organization also ensures
equal opportunity in housing. They promote self-sufficiency and asset development and the
work to improve community quality of life and economic viability. EHA provides two programs
(Public Housing Program & Housing Voucher Section 8 Program) of which provide housing to
individuals that qualify. They also work alongside with other organizations such as the Salvation
Army, the Food Bank of the Rio Grande Valley, and among other organizations that assist low-
income level families. These organizations work in conjunction to assist families that struggle
financially to be self-sufficient.
EHA is openly committed to the Housing and Urban Development (HUD) campaign for
a strategic outreach campaign of youth or the parents of children in EHA housing to better
prepare future generations for a globalized economy. These sentiments are echoed on the newly
restructured website, where visitors can learn about recent accomplishments via newsletters and
announcements.
11. Edinburg Housing Authority,A Research Study on Transparency 10
Background
After reviewing the Edinburg Housing Authority’s (EHA) website, the research team
concludes that the existing website includes limited transparency initiatives. The website’s social
media include Facebook, Twitter, and broken link to LinkedIn. Today’s Internet-savvy users are
continuously engaged via their smart devices and they demand, clear and credible information,
whether its business or government related. The communication must be easily accessible via
information services, such as web and social media. Transparency originates from Open
Government, eGovernment and Gov 2.0; fostering openness, collaboration, and an efficient
public sector through public data. The Edinburg Housing Authority (EHA) would achieve true
citizen engagement by the form of E-Government.
Forms of Transparency
1) Open Government is the transparency of government actions, the accessibility of
government services and information, and the responsiveness of government to new
ideas, demands and needs.
2) Gov 2.0 is use of technology to collaborate with the citizens
3) E-Government is a means of communication with citizens, businesses, and other
governments by government agencies to better delivery of services, interactions and
citizen participation.
12. Edinburg Housing Authority,A Research Study on Transparency 11
Literature Review
Overview
The Edinburg Housing Authority (EHA) was first established in 1949. It is a government
assisted housing agency directly supervised and funded by the U.S. Department of Housing and
Urban Development (HUD).
Purpose
The purpose of this research study is to examine the Authority’s strategic goals to
implement transparency via its website/content management system and execute continuous
citizen engagement. True transparency, whether in the form of e-government or open
government, must be stated and reflected through the organization’s mission statement, it must
align itself with continual administrative support and therefore, initiate a successful array of
networking practices with its clients. The organizational mission should not only provide
transparency and ease of access in development of online infrastructures, but that employees
involved in the scope of management of such instruments must be fully committed to the proper
execution of e-government.
Recognition & Awards
On June 25, 2015, the Authority was presented with eleven prestigious awards from the
National Association of Housing and Redevelopment Officials (NAHRO), which are based on
merits and recommendations. EHA also received the following media recognitions: Best Annual
Report; Best Newsletter; Best Media Recognition; and Best Other Publications.
13. Edinburg Housing Authority,A Research Study on Transparency 12
Previous ResearchStudies / Strategic Plans
Two recent strategic plans have been commenced; the first, by the U.S. Department of
Housing and Urban Development (HUD), and the second, by the University of Texas-Rio
Grande Valley, School of Business
A. Strategic Plan (2014-2018) – The first plan was implemented by HUD on April 2014
and spans from 2014 through 2018. The plan’s four goals are to guide the agency in
meeting the urgent housing and development needs of the community.
1) Goal 1: Strengthen the Nation’s Housing Market To Bolster the Economy and Protect
Consumers.
2) Goal 2: Meet the Need for Quality, Affordable Rental Homes.
3) Goal 3: Use Housing As a Platform To Improve Quality of Life.
4) Goal 4: Build Strong, Resilient, and Inclusive Communities.
B. Strategic Plan 2015-2020 – The second plan was implemented by a group of students
from the University of Texas-Pan American, School of Business on May 2015 and spans
from 2015 through 2020. The plan’s four goals place emphasis on empowerment,
improvement, acknowledgment and expansion of services.
1) Goal 1: Empower adults and the youth by providing them with educational resources;
2) Goal 2: Improvement of housing programs, classes and services provided;
3) Goal 3: Acknowledge and invest in the development of our staff to provide the best
service possible; and
4) Goal 4: Expand our programs into the private sector.
14. Edinburg Housing Authority,A Research Study on Transparency 13
Transparency
The Authority is deficient when it comes to their transparency efforts. Transparency,
applies to an organization that is open, accountable, and honest. It promotes citizen engagement,
via mobile devices, apps, web, social media, email, text, network and cloud computing, with
complete and total access to open documents via the agency’s information technology encrypted
data servers that provide secure access to the community. A transparent government follows any
one of the three models, Open Government, Gov 2.0 or E-Government.
A. Transparency Terms
1) Open Government - Open government is defined by the Organization for Economic
Cooperation and Development (OEDC) as “the transparency of government actions,
the accessibility of government services and information, and the responsiveness of
government to new ideas, demands and needs.” (Harper, L. (2013, June 10). A
Citizen's Guide to Open Government, E-Government, and Government 2.0. Retrieved
August 10, 2015, from https://onlinempa.unc.edu/a-citizens-guide-to-open-
government-e-government-and-government-2-0/).
2) Gov 2.0 - Gov 2.0 or Government 2.0 is defined by Gartner Research as “the use of
IT to socialize and commoditize government services, processes and data.” (Harper,
L. (2013, June 10). A Citizen's Guide to Open Government, E-Government, and
Government 2.0. Retrieved August 10, 2015, from https://onlinempa.unc.edu/a-
citizens-guide-to-open-government-e-government-and-government-2-0/).
3) E-Government - E-Government is defined by the World Bank as “the use by
government agencies of information technologies that have the ability to transform
relations with citizens, businesses, and other arms of government. These technologies
can serve a variety of different ends: better delivery of government services to
citizens, improved interactions with business and industry, citizen empowerment
through access to information, or more efficient government management. The
resulting benefits can be less corruption, increased transparency, greater convenience,
revenue growth, and/or cost reductions.” (Harper, L. (2013, June 10). A Citizen's
Guide to Open Government, E-Government, and Government 2.0. Retrieved August
10, 2015, from https://onlinempa.unc.edu/a-citizens-guide-to-open-government-e-
government-and-government-2-0/).
15. Edinburg Housing Authority,A Research Study on Transparency 14
B. Sub-Sections / Transparency Initiatives
HUD is actively involved in both Transparency and Open Government initiatives
that promote citizen engagement. The following sub-sections promote transparency in the
form of related projects HUD is currently working on, or will be undertaking.
1) T-1: Ensure HUD Regulations are More Easily Available and Usable Online.
2) T-2: Publish HUD-Assisted Housing Locations and Related Information.
3) T-3: Make Housing Related Laws more Accessible to the Public.
4) E-1: Provide Improved Online Feedback Capabilities for Customers.
5) E-2: Provide Online Capabilities for Public Review of HUD Regulations Prior to
Implementation.
Citizen Engagement
Citizen engagement is what open government is all about. It links the citizen and
participation to true transparency and accountability via the website or content management
system. The following is a list of communications software, hardware and devices used to
engage citizens. HUD currently uses the following tools to engage with the public.
A. Citizen Engagement & Technical Terms
1) Citizen Engagement – According to Google Online Dictionary, Citizen Engagement
is what open government is all about. It is a vital link between transparency and
accountability.
2) RSS Feeds – According to Google Online Dictionary, Rich Site Summary or RSS
Feeds, originally RDF Site Summary; often called Really Simple Syndication, uses a
family of standard web feed formats to publish frequently updated information: blog
entries, news headlines, audio, and video.
16. Edinburg Housing Authority,A Research Study on Transparency 15
3) HUD Facebook page – According to Google Online Dictionary, Facebook is a social
utility used to connect both business and non-business endeavors with the
community.
4) HUD Twitter – According to Google Online Dictionary, Twitter is an instant
messaging tool used to send up to the minute information to its community of
followers.
5) HUD YouTube Channel – According to Google Online Dictionary, YouTube is a
video sharing channel, which HUD uses to share with the public.
6) HUD Wiki – The agency’s encyclopedia, built collaboratively using wiki software. It
is a type of reference work or compendium of finding.
7) HUD Mobile – The agency’s mobile website, often compatible with all smart
devices. The mobile website is: http://portal.hud.gov.
8) Citizen Engagement Software – This would include the following, but not limited to
the Internet, social media, text, email, mobile device software, cloud computing, apps,
website(s), content management, and encrypted security software.
9) Citizen Engagement Hardware – This would include, but not limited to outgoing
dedicated data server(s), web server(s), content management server(s), email
server(s), routers and other network hardware.
10) Citizen Engagement Devices – This would include, but not limited to computers,
laptops, notebooks, netbooks, tablets, and cell phones.
11) Content Management System (CMS) – According to Google Online Dictionary,
CMS is a computer application that allows publishing, editing and modifying content,
organizing, deleting as well as maintenance from a central interface. The evolution
17. Edinburg Housing Authority,A Research Study on Transparency 16
from the dated, stagnant HTML coded website to a collective flow of information
using Cascading Style Sheets (CSS) used to manage the workflow in a collaborative
environment.
Findings and Results from Previous Studies
Strategic Plans
The research team found that EHA has two strategic plans already in place. The first plan
was implemented by HUD at the national-level and promotes strength, and addresses the
community’s needs, quality of life, and involvement. Its vision is inclusive of all residents,
partners, employees/staff, and public and neighboring communities to strengthen and build
American dreams. The second plan was implemented by the University of Texas Rio Grande
Valley (UTRGV), School of Business and focuses on empowering the community, improvement
of services, acknowledgement of staff, and expansion by creating an outreach program to the
private sector. The group of students found the strengths residents felt their community had:
solidarity, good communication with their managers, the emphasis in education, actively
engaged teenagers and motivated parents.
Transparency / Open Government
The research team found that EHA, which is directly supervised and funded by HUD, is
in need of citizen engagement at the local-level, while at the national-level, HUD is strong in
both citizen engagement and collaboration efforts via their organization’s website and social
media, while actively participating in open government and transparency. (See also
http://portal.hud.gov/hudportal/HUD?src=/open/plan/transparency-initiatives
18. Edinburg Housing Authority,A Research Study on Transparency 17
Strengths and Weaknesses
After reviewing the organizational profile, previous studies and findings, the research
team has outlined the following strengths and weaknesses of the Authority.
Strengths
Award winning and recognized by the National Association of Housing and
Redevelopment Officials (NAHRO) and the media.
Recently developed two realistic strategic plans.
Weaknesses
Not much initiative at the local-level on transparency, open government or e-government
efforts.
The current strategic plans do not include transparency and lack citizen engagement
tools.
The organization has two strategic plans already in place, which in the long run can be
confusing when trying to focus on the goals.
ResearchMethods
Mixed Approach / Secondary Data
The research team uses mixed approach with mostly secondary or quantitative data that
has already been collected, such as previous case studies, strategic plans and reports. The use of
qualitative data (verbal) is also used if unable to collect data via previous findings.
19. Edinburg Housing Authority,A Research Study on Transparency 18
Organizational Analysis
A deep organizational analysis of the information by the research team (Group 9) of the
Authority’s website/content management system does not provide very much depth or scope for
the EHA’s internal workings in terms of chain of command, E-mails or phone numbers. There is
also a lack of interactivity that could be improved with the use of citizen engagement tools, such
as mobile web, online forms, walkthroughs or even explanations to a person’s rights when it
comes down to housing, such as clean water, electricity, fair housing or strategic plans for
inclusive housing. In fact, there is little information to prove that the website was restructured at
all; rather it maintains itself as a gallery of accomplishments lending itself to more superficial
versus useful tools for information. This creates barriers for the clients EHA serves and thus,
should be analyzed for proper strategic government planning, which sets transparency and
citizen engagement as a goal.
Recommendations / Variables - Correlational
The research team recommends that in order for the Authority to achieve true
transparency, the following variables must be identified and how the relationship correlates with
each variable.
Extraneous Variables
The research team justifies the following extraneous variables in order to achieve true
transparency, staff attitude, involvement, moral, and level of training. Also staff availability and
some infrastructure.
20. Edinburg Housing Authority,A Research Study on Transparency 19
About the ResearchTeam
The research team/group is comprised of three professional Public Administration - MPA
candidates from the University of Texas Rio Grande Valley (UTRGV), College of Social &
Behavioral Sciences, Department of Public Affairs and Security Studies, who were selected to
study the Edinburg Housing Authority’s (EHA) website and citizen engagement methods.
21. Edinburg Housing Authority,A Research Study on Transparency 20
Methodology
Mixed Methods Research
A mixed methods type of research will be approached in this study, where qualitative
and quantitative data is compiled and analyzed via a retrospective-prospective study design
which demonstrates the relationships between an organizations implementation of e-government
and overall participation rates of the clients they serve and how intervention can improve such
outcomes.
Correlational Study
A correlational study will be utilized to assess EHA’s current IT, citizen engagement and
communications infrastructure and outputs. The purpose of such a study will determine if there is
a relationship between a weakness in the initial strategic plan and the subsequent website and
communications content. This same correlational approach can be used to identify IT
infrastructures better suited to E-government.
22. Edinburg Housing Authority,A Research Study on Transparency 21
Extraneous Variables
In addition, causal relationships will be determined through the analysis of the model in
fig 1. Extraneous variables such as staff attitudes and available staffing and infrastructure should
have a marked influence on the resultant passive website.
Data collection will be primary and secondary in nature, where primary data is collected
via online surveys of EHA employees and clients on attitudinal scales of e-government in public
administration. Secondary data collection will analyze other housing authority websites and
citizen engagement methods of similar size and scope to understand what the fundamental
differences or what commonalities these organizations share with one another. Additional data
will be gathered from secondary journal articles to infer potential success rates for successful IT
implementation in e-government.
EHA’s Strategic
Plan Passive Website
Attitudes, Staffing,
Available
Infrastructure
Independent
Variable
Dependent
Variable
ExtraneousVariables
Figure 1
23. Edinburg Housing Authority,A Research Study on Transparency 22
Findings and Recommendations
After studying and analyzing the Edinburg Housing Authority (EHA), the research team
has determined that the EHA lacks transparency efforts (E-government, Open Government, or
Gov 2.0), and has strategic planning that does not promote citizen engagement. The research
team proposes an analysis of EHA’s existing strategic plan(s).
An update or amendment to the existing plans should consist of thoughtful planning of a
transparent strategy with an E-government approach that will achieve the goal of true citizen
engagement that will shape and guide the Edinburg Housing Authority (EHA) for a better
future. The purpose of a five year transparency strategy, is to help EHA engage, collaborate,
share, and be continuously involved with the community by focusing on aligning the needs of the
public with the goals of the organization; therefore, allowing for both to share a vision of an
organization that is known for its world-class transparent customer service via any method
accessible to the public 365 days a year.
The goal(s) must be realistic and have the support of the community and the
Administration of the Edinburg Housing Authority (EHA). The update or amendment to the plan
needs to establish attainable goals and objectives that are in relation with the variables.
Strategic Terms:
Transparency - Openness, accountability, and honesty.
E-Government - Electronic government, also known as e-gov, Internet government,
digital government, online government, connected government, which consists of the
digital interactions between a citizen and their government (C2G), between governments
and government agencies (G2G), between government and citizens (CGC).
Citizen Engagement - Open government linking the citizen to true transparency and
accountability.
Goals – The object of a person's ambition or effort; an aim or desired result.
Objectives – A thing aimed at or sought; a goal.
Variables - An element, feature, or factor that is liable to vary or change.
24. Edinburg Housing Authority,A Research Study on Transparency 23
References
”Building an open and innovative government for better policies and service delivery” - OECD
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Edinburg Housing Authority in Texas. (n.d.). Retrieved July 8, 2015, from
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