4. In this session
Why digital? Channels
Some numbers Some examples
Intent Questions
Audiences
5. Why?
Over 5 billion consumer created images on flickr
Over 500M people on Facebook alone
8 million new fans a day
350,000+ active applications on Facebook
3.8 million unique users on Twitter in UK
85 accounts followed on average
6. Because it is part of modern
business life
Online banking Google as a
Online billing reputation engine
E-government Google as an oracle
E-tickets
Electronically
organised social
lives
7. Because media relations is a wrapper
around the media industry
…and the media industry isn’t
doing too well
Following @themediaisdying
is like reading a litany of the
dead
Guardian Media Group
turnover down 9.9% year on
year ABC - August 2010
8. Public relations as a business is at
risk
Marketing singularity
TribalDDB (media buying)
Thought leadership
wearesocial (WOM)
IPA
1000Heads (WOM)
WOMMA
Brew Digital (WOM)
IAB
Mindshare (media buying)
Grassroots
Ogilvy (advertising)
measurementcamp
VCCP (integrated marketing) London Bloggers Meetup
Techlightenment (CRM | digital CIPR fightback started this year
creative) http://ciprsm.wikispaces.com
Wieden + Kennedy Regulation
(advertising)
ASA
Dentsu (advertising)
Poke London (digital creative)
Few if any of the clients I work
with are PR professionals
iCrossing (Search marketing)
LBi (digital creative | search)
9. Why? Because you don’t have a choice
Determined
communities will
engage with your
brand regardless of
what you do.
10. Intent is the new demographic
Intent driven
Content driven
Controlled message Open conversation
Advertising Public Relations Social Media
Push Messaging Content-driven User query
driven by via intermediary driven by
age news need
gender trends desire
race information passion
income education whim
geography entertainment curiosity
11. Intent into interaction
Intent
- Search
- Share
- Communicate
- Be entertained
- Be creative
- Influence others
Query
Interaction Filtered through:
- With other users - Trusted web
- Brands - Google | Bing-Yahoo! | Naver | Baidu
- Vertical search
- Organisations
- Site search
Destination
User chooses destination based on:
- Content
- Credibility
- Trust
12. No longer about message
broadcast, but dialogue and intent
interception
18. Channels (or where can I be useful?)
Search
Image library Social bookmarks
Archives RSS feeds
Location details Flickr
Advice Video
Research Blogs
Local or expert Social networks
knowledge Forums
Entertainment Twitter
Google Maps
Where 2.0
19. Brand promise | touch point
service level agreement
Content immersion opportunity cost is a
trade off for a superior user experience.
Non-delivery is a negative brandmark
Video
Audio
Text I image
Text versus audio versus video
30. Where do I start?
Social media guidelines Think about search
Register and park Monitoring the online
appropriate identities environment
http://knowem.com http://www.google.com/alerts
http://godaddy.com http://twitterfall.com/
Personal use (if your http://socialmention.com
organisation allows it) Rules of engagement
Experiment Reactive engagement by being
Look at your current web useful
presence Planning
How can you facilitate Proactive engagement
sharing of existing content
RSS feeds
http://addthis.com
32. Final bits of advice
People matter, objects don’t
that’s all you need to know about social
media – Hugh MacLeod
33. Final bits of advice
Never write an advertisement which you
wouldn’t want your own family to read.
You wouldn’t tell lies to your own wife.
Don’t tell them to mine.
Do as you would be
done by – David Ogilvy
34. Final bits of advice
All of us who professionally use the mass
media are the shapers of society. We can
vulgarise society. We can brutalise it.
Or we can help lift it
onto a higher level. – Bill
Bernbach
36. Thank you very much.
Ged Carroll | @r_c | gedcarroll@mac.com | http://renaissancechambara.jp
Ruder Finn
gcarroll@ruderfinn.co.uk | +44 20 7462 8900 | http://ruderfinn.co.uk | http://
rfistudios.com | 74 New Oxford Street, London, WC1A 1EU
37. Links
Planning Tools Academic Research
http://www.forrester.com/empowered/tools.html Meeyoung Cha – The million follower fallacy: http://
http://www.google.com/adplanner an.kaist.ac.kr/~mycha/docs/icwsm2010_cha.pdf
http://www.klout.com danah boyd’s publications: http://www.danah.org/papers/
http://www.compete.com
Fifteen-minutes of fame: The Dynamics of Information
http://www.socialmention.com
Access on The Web (May 13, 2005) by Z. Dezso, E
Research information Almaas, A Lukacs, B Racz, I Szakadat and A Barabasi
http://pewresearch.org/ (Notre Dame University): http://www.nd.edu/~networks/
http://pewinternet.org/ HumanDynamics_20Oct05/0505087.pdf
http://www.ofcom.org.uk/cmr Digital Natives Programme by Berkman Center for Internet
http://royal.pingdom.com & Society at Harvard Law School: http://
www.digitalnative.org/
Reading
Professional Bodies
http://www.out-law.com
IPA: http://www.ipa.co.uk
http://econsultancy.com/blog
WOMMA: http://www.wommauk.org
http://www.crowdsurfing.net/
IAB: http://www.iabuk.net
http://www.wikinomics.com/blog/
Legal + Regulatory
http://www.micropersuasion.com/
ASA: http://asa.org.uk/
http://renaissancechambara.jp/
Consumer Protection from Unfair Trading Regulations
http://mashable.com/
2008: http://www.legislation.gov.uk/uksi/2008/1277/pdfs/
http://www.speedcommunications.com/blogs/wadds/ uksi_20081277_en.pdf
38. The stuff your boss doesn’t want
me to tell you
Where should I be looking for my next role How can I find out what a new employer is like to work
(outside the usual suspects)? for or get the lowdown on interview questions?
TribalDDB: http://tribalddb.co.uk http://www.glassdoor.com
wearesocial: http://www.wearesocial.net How do I maximise my chances of getting employed?
1000Heads: http://www.1000heads.com http://renaissancechambara.jp/2009/10/22/29-things-
Brew Digital: http://brewdigital.com for-pr-people/
Mindshare: http://www.mindshareworld.com http://www.speedcommunications.com/blogs/earl/
Ogilvy: http://www.ogilvy.com 2010/09/07/30-ways-to-survive-and-thrive-in-pr-today/
VCCP: http://www.vccp.com http://meandmywebshadow.com
Techlightenment: http://techlighenment.com http://www.speedcommunications.com/blogs/wadds/
Wieden + Kennedy: http://www.wklondon.com 2010/09/17/getting-ahead-on-linkedin-and-building-
Dentsu: http://www.dentsulondon.com your-personal-reputation/
Poke London: http://www.pokelondon.com
iCrossing: http://www.icrossing.co.uk
LBI: http://www.lbi.com
Dare Digital: http://www.daredigital.com